Building an Airliner

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htm

Databases
Airliner uses well over a million parts
Databases:
Bill of materials
Construction instructions, CAD, CADCAM
Customer details
Supplier details
Test Flight details
Maintenance details
Spares holdings

Logistics
http://videos.airbus.com/video/iLyROoafvDZB.

html

WORLDWIDE AIRLINE
TICKETING SYSTEMS
Thanks to: Jason Few
Natalie Dolphin
Jamie Beer
Phillip Rainbow
Daniel Hunter
Ana Hadjimitova

Intro
Airline Reservations System (ARS) one of earliest changes

to improve efficiency.
Eventually became Computer Reservations System (CRS).
Used for reservations of airline and interfaces with a Global

Distribution System (GDS).

GDS assists travel agencies and other distributors in making

reservations for the majority of airlines in a single system.

HISTORY

Looking back at Computer Reservation Systems part 1

1946 American Airlines successfully installed the first

automated booking system.

The magnetic Reservisor soon followed which was based on

the magnetic drum.

This system was then used in several airlines, Sheraton Hotels

and Good Year for inventory.

There were numerous problems though mainly due to the high

level of human operators needed to maintain the system.

HISTORY

Looking back at Computer Reservation Systems part 2

1953 American Airlines worked with IBM on improving their

Reservisor system.

This led to many low level studies being carried out

1959 Semi- Automatic Business Research Environment was

launched (SABRE) this was a computer reservation system.

1964 SABRE was completed, this made it the largest civil data

processing system in the world. It is now used by airlines,

railways, hotels and other travel companies

SABRE 1960

HISTORY

Looking back at Computer Reservation Systems part 3

Other airlines soon followed with their own systems

1968 Delta Air Lines launched the Delta Automated Travel Account

System (DATAS)

1971 United Airlines and Trans World Airlines followed with the Apollo

Reservation System and the Programmed Airline Reservation System

IBM was involved in the development of the Programmed Airline

Reservation System and later offered its service to Delta Air Lines

SCOPE
1976 United Airlines offered its Apollo system to travel agents.
1976 Vidcom International with British Airways, British Caledonian and

CCL launched Travicom.

Travicom was the worlds first mutli-access reservation system.

Travicom formed a network providing 49 subscribing international airlines

to thousands of travel agents. By 1987 the system was handling 97% of

UK airline business trade bookings.

SCOPE
BA owned 100% of travicom and wished to participate in the

development of Galileo systems. Travicom then became known as

Galileo UK.

1987 A consortium led by Air France and West Germanys

Lufthansa developed Amadeus

1992 Amadeus was launched, a global distribution system which

sold tickets from multiple airlines.

Amadeus Centre

GDS (Global Distribution

System)
February 2009 Only 3 major GDS providers:

Amadeus
Travelport
Sabre

One major Regional GDS Abacus, serving in Asia.

Other regionals include:

Travelsky (China)
Infini (Japan)
Axxess (Japan)
Topas (South Korea)

Inventory Management
Airline Reservation Systems contain:

Airline schedules

Fare tariffs

Passenger reservations

Ticket records
Inventory contains all flights with seats

available.
Divided into service classes (First, Business &
Economy).
.

Availability Display and

Reservation
(PNR)

User accesses inventory through an

availability display
Contains all offered flights for selected citypair with available seats.
Reservations are handled by the Passenger
Name Record (PNR).
PNR contains personal information of
passengers name, contact info & special
requests.

Availability Display and

Reservation
(PNR)

Before departure, the Passenger Name List is

transferred to the Departure Control System
to check-in passengers and baggage.
Other data collected is also sent to Flight
Operations Systems, Crew Management and
Catering Systems.
On departure, the reservation system updates
with a list of checked-in passengers, and
financial data for revenue accounting is
handed to the administrative systems.

Fare Quote and Ticketing

Fares data contains:
Fare

tariffs
Rule sets
Routing maps
Class of service tables
Tax information

Two systems used for the interchange of fares

data
ATPCO

(Airline Tariff Publishing Company)

SITA (Societe Internationale des Telecommunications
Aeronautiques )

ATPCO and SITA

Distribute fare tariffs and rule sets to all GDSs

and other subscribers for over 500 airlines.

Only ATPCO competitor is SITA who distribute
some fares in Asia, Africa & Europe.
Primary users of the data are GDSs (Sabre,
Amadeus etc)
Updates are sent hourly and airlines will
compare the data to offer the customer a
more appealing offer.