CHANNELS OF COMMUNICATION

PRESENTED BY ARYA ANTONY FM 713.

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COMMUNICATION CHANNELs
Communication is essential for the internal functioning

of any organisation. The interaction between the different individuals working in a company or organisation takes place through different CHANNELS These channels could be both formal and informal. A formal communication channel, refers to the formal methods of communication.
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Continuation
Four different channels of communication used within an

organisation are as follows:

DOWNWARD COMMUNICATION UPWARD COMMUNICATION HORIZONTAL COMMUNICATION DIAGONAL COMMUNICATION

DOWNWARD COMMUNICATION
Communication from higher level in managerial hierarchy

to lower ones. Main function is providing direction and control Example includes Annual confidential reports Performance appraisals Notices memos Project feedbacks Announcements of company policies Official instructions

Upward communication
It refers to communication from subordinates to superiors Is to provide feedback on several areas of organisational

functioning Business report from the branch manager of a company to the managing director of the company Other examples includes Business proposals Suggestion boxes Exit interviews Grievance committees
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Horizontal communication
Takes place between professional peer groups or people

working on the same level of hierarchy Used for developing teamwork and promoting group coordination within an organisation. It can be carried out through Informal discussions Management gossip Telephone calls Teleconferencing Videoconferencing Memos Routine meetings

DIAGONAL COMMUNICATION
Occurs between people who do

not have to follow rigid norms of communication protocol Response to today's market needs demands speed and efficiency Product of modern changes in IT and management and is the result of the growing realization of fraternity and equality in the corporate sector It flows in all directions.
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Download channel

Upward channel

Horizontal channel

Diagonal channel

Communicati on from the decision makers to workers

Communicati on from employees to management

Communicati on among workers at the same level

Communicati on flows in all directions

Seniors
Subordinate/ employees
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Subordinate / employees seniors

Seniors Seniors Employees Employees

No protocol