LECTURES ON MANAGEMENT PROCESS

BY
V.K.CHHABRA

First Lecture: Introduction

Management of Indian retail Business

Kirana shop

Organized retailing

Management of Manufacturing sector and show room

Textile factory

Show room

Management of Fast food and Five star hotel

MacDonalds

Taj Hotel

Managing Banking and Aviation sectors

ICICI bank

Kingfisher Airlines

5 Ms of Management
(Manpower, Materials, Machinery, Money and Methods)

Human resources
(Manpower)

Information Resources
(Methods/systems)

Management of Organizational resources

Physical Resources
(Materials &Machinery)

Financial Resources (Money)

Management is the process whereby human , financial , physical and information resources are employed to attain organizational goals

Universal Need for Management

What Is An Organization?
A formal and coordinated group of people who function to achieve particular goals

These goals cannot be achieved by individuals acting alone

An organization has Goals, Structure & People

Common Characteristics of Organizations

Three common characteristics of the organization Goals

Organizations are made up of people. Making a goal into reality entirely depends on peoples decisions and activities in the organization. Every organization has its distinct purpose, which is typically expressed in terms of a set of goals(growth , profits , meeting customer needs ,etc)

Organization
People
All organizations develop a systematic structure that defines and limits the behavior of its members.

Structure

Management defined
Management is the process of:
Working with and through Others Achieving Organizational Objectives

Coping with a Changing Environment

Effective and Efficient use of resources

Effective = doing right things Efficient = doing those things right!

Four Indicators of Management Success

Effectiveness: Reaching Goals Efficiency: Not Wasting Resources Innovation: Continual Improvement Stakeholder Responsiveness: customers, partners, investors, etc

A person who plans, organizes, directs and controls the allocation of human, material, financial, and information resources in pursuit of the organizations goals.

Main Management Functions

Indias well managed Industrial groups/ Firms

Tata Group $ 70 billion/Rs3,50,000 crores
Hundred companies, most diversified & professionally managed. Steel, cars, trucks, telecom, IT, chemicals, watches, power, retail, etc

Reliance Industries Ltd $45 billion/Rs. 2,50,000 crores

Turnover growth from around Rs 2000 crores in 1988 to Rs 2,45,706 crores in 2009 Vimal fabrics, Textile fibres, plastics, petroleum products, oil refining to exploration

Birla Group $30 billion/Rs1,50,000 crores

Textiles( Century), cement( Grasim) , aluminium( Hindalco),copper, telecom (Idea), fertilisers( MRPL), retail etc

Hindustan Unilever Ltd Rs17500 crs

Soaps, detergents, shampoos, ponds, tea, ice creams, food products, etc

ITC Ltd Rs24,000 crs Maruti Suzuki India Ltd Rs 20,358 crs ICICI Bank (Services) (Rs. 60,000 crs)

Cigarettes, Hotels, paper, ready to eat food items, Biscuits, potato chips, Life style, exports, etc Passenger cars

Banking

Executives are not paid for doing things they like to do but they are paid for getting right things done and taking effective decisions to meet the orgnisational goals

THANK YOU