Thank you for your kind letter regarding your exceptional
treatment by one of our employees. A copy of your letter
has been forwarded to the personnel department and will be
included in the employee's file.
So seldom is it that a customer takes the time to write a letter of appreciation, that I feel moved to reward your initiative.
Please accept the enclosed certificate, which, when
presented, will entitle the bearer to a ten percent
discount on the merchandise being purchased at that time.
This is but a small token of our appreciation of customers
such as you, upon whose satisfaction we have been allowed
to grow and prosper in this highly competitive marketplace.
There has been no change in management and we will be
providing the same products and fine service on which we
have built our reputation in the industry. We would
appreciate it if you would bring this announcement to the
attention of your accounts payable department and direct
This is to acknowledge receipt of your letter of (date) in which you set forth your reasons for cancelling your purchase order #
I am very sorry about the misunderstanding that led to
this cancellation and have taken the matter up with
management in order to ensure that a problem of this
nature does not occur again.
You are to be commended for the manner in which you
handled the unfortunate incident which led to removing
Fortrinall from the market.
While the reports that I have read all indicated that
there was no definite proof that the taking of Fortrinall
may have resulted in her present condition, the fact that
you acted so quickly shows that your first concern is with
the health and well being of the public.
As a consumer, I would like to express my appreciation for
your integrity and once again commend you for the fine
manner in which you handled this incident.
There are few firms that can boast of the success you
have achieved over such a relatively short period of time.
A great deal of that success, in our opinion, must be
directly attributed to your strong leadership and the
sense of direction that you provide.
The displays you created for the "Summer's Coming" promotion are just beautiful. Several of the sales personnel told me that they have received numerous compliments from the customers.
This action might not be possible to undo. Are you sure you want to continue?