Experts agree that if you want your message to be understood, as well as remembered, itis important to make it simple. In fact, simplicity is the most powerful tool acommunicator has.
“Over-talking” is the Curse of the Information Era. Too much information overwhelmslisteners. Instead of persuading, it creates confusion and often delays decisions.
Business communicators must use a proper language while conveying messages to theinterested parties. Written communication is an important aspect of this. Individuals whowrite should have the ability to differentiate between formal and informal language.When you think about expressing your points, remember that we convey ideas throughnouns and verbs. Starkly naked points can be riveting.
Adjectives and adverbs often add clutter. Demystify your ideas by stating them clearly and simply. Do not bury your pointsin long sentences or over-connect your ideas with clauses.
Negotiations occur when there is a conflict among two or more people or parties. Negotiations occur when there is no fixed or established set of rules, procedures, or system for resolving a conflict, or when the parties prefer to work out side of the systemto invent their own solution to the conflict. Negotiation is a give and take situation,whereby we expect that both sides will modify or give in somewhat on their openingstatements, requests, or demands. Negotiation is never possible if there is a communication gap between the parties onnegotiation table. Negotiation has to be skillfully tackled through appropriate use of communication variables, like speaking, listening and writing etc.Other people can be your personal hell according to the author and playwright, Jean PaulSartre. Those of us that make client presentations or host meetings know just how truethat is. As speakers, difficult people are a nightmare. They need to be controlled, but yetthe challenge is how to do it without destroying the relationship. While there is alwaysthe temptation to put annoying people “in their place,” fighting fire with fire leaves onlyashes according to Anne Landers.
There are three key things that will help to navigate the shark invested waters of troubling situations. They are:
1. Be prepared mentally and emotionally.2. Listen between the lines and respond intentionally.3. Follow-up as necessary.
1. Be prepared mentally and emotionally.
Speakers should not be caught blind-sighted. They should do their homework and takethe time to understand their audience, particularly the attitude listeners might have of them, their topic, or their organization. They should also understand exactly where theremight be objections or questions and be prepared with how they will handle these
Dan and Chip Heath, Made to Stick
By Judith Filek –President Impact Communications, Inc
Navigating the Shark Invested Waters of Conflict