Example House of Quality Matrix (Mountaineering Climbing Harness)

Dr. A. J. Lowe 2000

Key to roof / correlation matrix symbols + Positive / Supporting - Negative / Tradeoff

+ + -

DIRECTION OF IMPROVEMENT TECHNICAL REQUIREMENTS Performance measures Size of range Technical details PLANNING MATRIX

CUSTOMER REQUIREMENTS Easy to put on Comfortable when hanging Fits over different clothes Accessible gear loops Does not restrict movement Lightweight Safe Attractive TECHNICAL PRIORITIES PERCENTAGE OF TOTAL Our product Competitor A's product Competitor B's product DESIGN TARGETS

2 5 1 3 5 3 5 2 54 81.2 63 23.4 70.2 191.6 98.6 30 9 13 10 4 5 3 6 8 12 31 16 5 4 5 3 4

3 4
1

3 4 1 4 2 2 3 2

4 2 5 1 3 5 3 5

4 5 2 3 5 3 4 3

1.2 1.1 2.6

1.2 1.4 8.4 22 1.2 1.0 1.2 1.0 1.0 3.0 3 8

3 2 3 4 2

1.6 1.4 11.2 29 1.0 1.0 3.0 8

1.0 1.2 6.0 16 1.2 1.1 2.6 7

Key to interrelationship matrix symbols Strong interrelationship Medium interreltionship Weak interrelationship

Y 174g 250 Y 193g 321 Y 157g 198 Y 160g 250

4 4mm 1 5 8mm 4 4 3mm 1 6 4mm 2

Blank House of Quality Matrix

Dr. A. J. Lowe 2000

Name: Product, Service or Software Name: Description of its use/purpose:

Stud. ID.

Key to roof / correlation matrix symbols + Positive / Supporting - Negative / Tradeoff DIRECTION OF IMPROVEMENT TECHNICAL REQUIREMENTS PLANNING MATRIX

CUSTOMER REQUIREMENTS

TECHNICAL PRIORITIES Key to interrelationship matrix symbols PERCENTAGE OF TOTAL Strong interrelationship Our Product Medium interreltionship Competitor A's Product Weak interrelationship Competitor B's Product DESIGN TARGETS