SCHEDULE OF SESSIONS OPERATIONS MANAGEMENT

1: INTRODUCTION TO OPERATIONS MANAGEMENT At the end of this section students should be able to: 1. 2. 3. 4. 5. 2. Define operations management Why Study Operations Management Knowing functions within Business Organizations Explain the distinction between goods and services Appreciate the Input-Transformation-Output Model DECISION MAKING AND FORECASTING

At the end of this section students should be able to: 1. Appreciate decision making processes 2. Understand the three time horizons and which models apply for each 3. Explain when to use each of the four qualitative models 4. Apply the naive, moving-average, exponential smoothing, and trend methods 5. Compute three measures of forecast accuracy 6. Develop seasonal indices 7. Conduct a regression and correlation analysis 8. Use a tracking signal

3.

DESIGN OF GOODS AND SERVICES

At the end of this section students should be able to: 1. 2. 3. 4. 5. 6. 7. 8. 9. Discuss the need for product and service redesign Explain modular design, its advantages and disadvantages Explain standardization, its advantages and disadvantages What is quality functional deployment and what is its role in product and service design Explain mass customization, design for manufacturing and value analysis Distinguish service design from product design Identify and explain the components of a service process design Identify the characteristics if well-designed service delivery systems Explain the concepts of service blueprinting

4.

PROCESS SELECTION AND CAPACITY PLANNING

At the end of this section students should be able to: 1. Define capacity 2. Determine design capacity, effective capacity, efficiency and utilization 3. Perform bottleneck analysis 4. Compute break-even and profit 5. Determine expected monetary value of a capacity decision 6. Compute net present value 7. Describe four production processes

5.INVENTORY MANAGEMENT AND CONTROL At the end of this section students should be able to: 1. Conduct an ABC analysis 2. Explain and use cycle counting 3. Explain and use the EOQ model for independent inventory demand 4. Compute a reorder point and explain safety stock 5. Apply the production order quantity model 6. Explain and use the quantity discount model 7. Understand service levels and probabilistic inventory models

6. QUALITY MANAGEMENT AND CONTROL

At the end of this section students should be able to: 1) How would you define quality for a product? For a Service? 2) Discuss the consequences of poor quality and the costs of quality 3) Identify briefly the contributions of Deming, Juran, Crosby, ISO 9000, and the Malcolm Baldrige Award to the quality revolution. 4) Explain Total Quality Management; what are the principal components of TQM 5) Explain Six Sigma? What are the key components? What are some of the

implementation steps 6) Identify and explain the various quality management tools such as PDSA cycle, DMAIC, Deming wheel, Cause/effect diagrams, Pareto charts. etc.

7.WORK SCHEDULING (LINE BALANCING)

At the end of this section students should be able to: 1. Define Activity and Sequence Activity 2. Use a Gantt chart for scheduling 3. Draw AOA and AON networks 4. Complete forward and backward passes for a project 5. Determine a critical path 6. Calculate the variance of activity times Crash a project