Total quality Strategy

Class: B.E (Production Engineering) ;

Note :

1. Write explanation /theory on right side (ruled) sheet and Diagrams/figures tables, graphs to the left side (Unruled)
sheet.

2. Each figure should be numbered and titled.

3. Write the topic and subtopic name above the questions.

4. Questions should be highlighted/ marked / underlined.

5. Case study will be different for each student and cover all the subtopics.

6. Correction and submission of the TW will be done during the practical classes.

7. * indicates answers with figures.

8. Total 54 questions.

1. Introduction [ no figures]

1. Give the various definitions of Total Quality Management.

2. Explain in brief the various dimensions of quality and their significance. How they are helpful in
product and service design.

3. Differentiate between the old and new cultures of TQM.

4. What are quality costs? Explain in detail the different categories.

5. Give eleven steps to be a world class organization with regard to TQM.

6. Differentiate between the concept of life cycle costs and Costs of poor quality. With adequate
measures to control these costs.

7. Outline the emergence of TQM as an ultimate goal to create customer delight.

8. Mention the contributions of any five gurus of TQM.

9. Give a case study on the introduction of TQM.

10. Explain the Deming philosophy in TQM.

2. Strategic Planning for quality [2 figures]

1. Define Bench Marking. Explain steps in Bench marking.

2. What are the factors for deciding what to benchmark?

 3. List Xerox Company’s 10 step process of bench marking.

4. Explain in brief quality council and quality statements.

5. Explain in detail with graph the Juran Trilogy.*

6. What is continuous improvement? Explain the different activities and techniques.

7. What is quality policy? Explain with an example.

8. Give a case study on the above topics of SPQ.

3. Quality and productivity improvement tools[16 figures]

1. Carry out FMEA for any choice in a standard format.*

2. Carryout FMEA for “MINI DRAFTER” in a standard format.*

3. Briefly explain KANO’s model and explain satisfied customer, dissatisfied customer and delighted
customer.*

4. Write short notes on PDCA cycle and Customer voice.*

5. Explain in brief tree diagram, matrix diagram and priotization matrices*

6. Explain Single sampling plan in Acceptance sampling.*

7. Explain double sampling plan in Acceptance sampling.*

8. Write short notes on PDSA cycle and Customer voice.*

9. Explain control charts for variable data with their mean value and UCL and LCL.*

10. Explain control charts for Attribute data with their mean value and UCL and LCL.*

11. Draw X and R chart with appropriate assumed data.*

12. Draw u and np chart with appropriate assumed data.*

13. Explain the different control charts. Where do you use them?*

14. Explain OC Curve with Producer’s risk, buyer’s risk, LTPD and AQL.*

15. Give a brief account of 5 S concept of productivity improvement.

16. Explain POKAYOKE with an example.

17. Explain the methodology of SMED with an example.

18. Give a brief account of JIT and 6 sigma.

19. Give the concepts of Concurrent Engineering by Design*.

20. Differentiate between sequential Engineering and Quality by Design.

 21. Draw the Quality by design organization structure and information path*.

22. What are the different tools of Quality by design? Explain briefly.

4. Supplier Relationship

1. Briefly explain the principles of Producer and supplier relationship.

2. Enumerate the ten conditions for the selection and evaluation of suppliers.
3. Describe briefly the supplier certification.
4. Explain briefly the supplier rating with an example.
5. Explain objectives and criteria of performance measurements.
6. Describe briefly the Malcom Baldrige National Quality awards.

7. Explain briefly about Supply Chain Management.

5. Quality management Systems

1. Why do the companies need to go for ISO certification? Explain its advantages.

2. Discuss in detail the various clauses in ISO -9001.

3. Explain 11 steps of ISO 9000-2000 implementation.

4. Explain ISO-14000 standards.

6.Customer relation and satisfaction

1. Briefly explain the concept of value Engineering and safety with an example.
2. Write short notes on reliability engineering.

7.Detailed case study on any one of the above topics

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