*X85286*

Reg. No. :

Question Paper Code : X 85286

M.E./M.Tech. Degree Examinations, november/december 2020
Elective
CAD/CAM
cc 5006 – quality management techniques
(Regulations 2017)

Time : Three Hours Maximum : 100 Marks

Answer all questions

Part – A (10×2=20 Marks)

1. What are the strategies for quality management ?

2. What is the role of top management in TQM ?

3. What are the techniques commonly used for analyzing the quality costs ?

4. What are the factors that affect the success of BPR implementation and also
mention their major steps.

5. State the vision and mission statements of TQM.

6. What are the phases of a continuous process improvement cycle ?

7. State the pitfalls of benchmarking.

8. What are the several types of FMEA and state the stages of FMEA ?

9. What is the need for ISO 9000 and also state the benefits of ISO 14000.

10. Show the pyramid like structure of the Quality System Documentation.

Part – B (5×13=65 Marks)

11. a) What are the barriers to implement TQM and explain the contributions of
Juran to TQMS ?
(OR)
b) What is the model for quality excellence and explain Mckinsey TQM Model
in detail.
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12. a) Briefly explain the steps involved in quality function deployment and highlight
the benefits.
(OR)
b) i) What is quality cost ? Explain the different categories and elements of cost
of quality. (8)
ii) How it is useful as a performance measure ? (5)

13. a) Explain in detail the concept of Employee involvement.

(OR)
b) List and explain the various measures of performance in evaluating the
success of an organization.

14. a) Illustrate PDSA cycle as an effective tool for continuous improvement with
an example.
(OR)
b) “Six sigma concepts can be applied to non manufacturing processes”. Do you
agree with this statement ? Justify your answer with a suitable example.

15. a) Write a note on documentation and implementation of ISO : 9000 series.

(OR)
b) i) Explain step by step procedure for OSHAS 18000. (7)
ii) Write the difference between ISO 14000 and OSHAS 18000. (6)

Part – C (1×15=15 Marks)

16. a) Select a firm (restaurant, hotel, airline and manufacturer) and list several
costs related to quality failure. Estimate these costs.
(OR)
b) Choose an industry and a product or service within that industry. Show how
quality may differ for different segments or customer groups within that
industry.

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