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    This document appears to be a practice exam for a Total Quality Management course. It contains multiple choice and short answer questions about key concepts in TQM, including: - Recognition and reward systems in organizations - Approaches to continuous process improvement - Using the six sigma concept to improve quality - Benchmarking techniques - Establishing total productive maintenance (TPM) in an organization - Quality auditing - Implementing TQM with a case study It provides guidance on answering all questions in two parts - multiple choice questions worth 2 marks each and longer answer questions worth 16-20 marks.

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    TQM Model Question Paper

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    This document appears to be a practice exam for a Total Quality Management course. It contains multiple choice and short answer questions about key concepts in TQM, including: - Recognition and reward systems in organizations - Approaches to continuous process improvement - Using the six sigma concept to improve quality - Benchmarking techniques - Establishing total productive maintenance (TPM) in an organization - Quality auditing - Implementing TQM with a case study It provides guidance on answering all questions in two parts - multiple choice questions worth 2 marks each and longer answer questions worth 16-20 marks.

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    33 views1 page

    TQM exam questions on quality management techniques

    Uploaded by

    pecmba
    This document appears to be a practice exam for a Total Quality Management course. It contains multiple choice and short answer questions about key concepts in TQM, including: - Recognition and reward systems in organizations - Approaches to continuous process improvement - Using the six sigma concept to improve quality - Benchmarking techniques - Establishing total productive maintenance (TPM) in an organization - Quality auditing - Implementing TQM with a case study It provides guidance on answering all questions in two parts - multiple choice questions worth 2 marks each and longer answer questions worth 16-20 marks.

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    solution.

    (8)

    NH-67, KARUR- TRICHY HIGHWAYS, PULIYUR C.F., KARUR- 639 114.

    MODEL EXAMINATION
    SUBJECT: TOTAL QUALITY MANAGEMENT 4.00PM BRANCH / SEM: ECE / VIII 05.2013 MAX.MARKS:100 TIME: 1.00PMDATE: 04 .

    12. (a) (i) Write about the system of recognition and reward followed in an organization. (12) (ii) What are the suggestions to improve the appraisal system? (4) Or (b) Explain the different approaches towards Continuous Process Improvement. 13. (a) (i) Explain the relevance of 6-sigma concept in achieving quality output in a process. (12) (ii) Give an example of a company practicing six-sigma concept. (4) Or (b) (i) What is Benchmarking and why do the organizations adopt this technique? (2+4) (ii) Explain the Benchmarking process. (10) 14. (a) Explain the seven step plan to establish the TPM in an organization in detail. Or (b) Explain the concept of Taguchi's quality loss function in detail. Give an example. 15. (a) (i) Explain the benefits of EMS. (8) (ii) Discuss quality auditing in detail. (8) Or (b) Discuss the implementation of TQM with a case study from the manufacturing industry.(16)

    ANSWER ALL THE QUESTIONS

    PART A (10 x 2 = 20 marks) 1. How can quality be quantified? 2. What are the benefits of TQM? 3. What are the important habits of quality leader? 4. Name a few barriers to Teams progress. 5. What are the benefits of Benchmarking? 6. Name some new management tools. 7. How can QFD be deployed? 8. What is the formula for measuring equipment effectiveness? 9. What are the general requirements of quality management system? 10. Draw the documentation pyramid.

    PART B (5 x1 6 = 80 marks) 11.(a) (i) Describe the six basic concepts of TQM. (8) (ii) Explain the various dimensions of quality. (8) Or (b) (i) Discuss the Demings philosophy for TQM. (8) (ii) Explain the barriers to TQM implementation and

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