USN

07MEO765

ODD SEMESTER B.E DEGREE EXAMINATION. DECEMBER 2010 / JANUARY 2011

Mechanical Engineering

TOTAL QUALITY MANAGEMENT (07MEO765)

Time: 3Hrs
Instructions
:

Max. Marks:100
i. Answer one full question from each unit.

UNIT-I
1. a. Define Total Quality Management. Explain briefly the six basic concept of Total

Quality Management.
b. Explain the PDCA cycle given by DEMING.
c. What is a team? What are its various types? Discuss the role of team in Quality
Management.
2. a. Give a generalized frame work of Total quality Management in an organization.
b. List the qualities of a good leader.
c. Discuss the benefits of employee involvement in an organization.

UNIT II
3. a. Discuss the role of Human resources Development and Management in Quality
Management.
b. What is Performance Appraisal? How it is done in TQM environment?
c. Define the terms Job design, Job enlargement and Job Rotation.

06 Marks
06 Marks
08 Marks
06 Marks
06 Marks
08 Marks

06 Marks
08 Marks
06 Marks

4. a. Discuss factors to be considered in designing High performance work systems.

b. Discuss the role of Training and Education in Quality Management.
c. What are employee compensation and reorganization methods in TQM
environment?

08 Marks
06 Marks
06 Marks

UNIT-III
5

a.
b.
c.
6. a.
b.
c

List and explain the 7 quality control tools with neat sketches.
Name the three types of bench marking and explain in brief.
What does ISO stand for? Discuss the aims of this organization.
Discuss the structure of ISO quality standards IS0-9000 series.
Explain the elements of ISO-9000 quality systems.
What are the main steps involved in the bench marking process.

10 Marks
05Marks
05 Marks
08 Marks
06 Marks
06 Marks

UNIT IV
7.
8.

a.
b.
c.
a.
b.
c.

What are the possible benefits of a TQM program?

Discuss the factors to be considered while preparing managers for TQM.
Differentia between acceptance sampling and 100% inspection.
With a simple sketch show how a TQM organization chart can benefit the
company.
Explain double sampling plan with a suitable example.
Discuss the advantages and limitations of acceptance sampling plans.

08 Marks
06Marks
06 marks
08 Marks
06 Marks
06 Marks

UNIT V
9

a.
b.
c.
10 a.
b.
c.

Explain House of Quality.

What are benefits of QFD?
What is reliability? Why it is needed?
Explain FEMA.
What is QFD? Explain the concept of voice of customer.
List the stages of FEMA

10 Marks
05 Marks
05 Marks
10 Marks
06 Marks
04 Marks

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