REGISTER NUMBER

NELLIANDAVAR INSTITUTE OF TECHNOLOGY

DEPT OF MECHANICAL ENGINEERING
MODEL EXAM (OCT-2019)
SEMESTER VII

SUB CODE : GE5767 TIME : 3.00 Hrs

SUB NAME : TOTAL QUALITY MANAGEMENT MARKS: 100 Marks
(Answer All Questions)
PART-A (10×2 = 20 Marks)
1. What is Quality statement?
2. What are the benefits of TQM?
3. What is customer satisfaction?
4. What is 5S?
5. Write the different concepts of six sigma?
6. What is meant by benchmarking?
7. What quality audit?
8. What are the objectives of TPM?
9. What is need for ISO?
10. List the documents required for QS 9000.
PART – B (5X13=65Marks)
11 (i) Explain Deming’s principles for quality achievement.
(Or)
(ii) What is quality cast? Explain the different categories and elements of COQ. How it is useful as a
performance measure?

12 (i).Elaborate the 5S as applicable to services.

(Or)
(ii).Explain the steps in forming a quality appraisal system. What are the benefits?

13 (i).Explain the seven traditional quality tools with examples.

(Or)
(ii). Explain the various stages of FMEA with the help of a case study.

14 (i). Explain in detail about the structure of house of quality.

(Or)
(ii).Explain the stages involved in developing TPM.

15 (i). Explain the major element of Environmental Management system.

(Or)
(ii). Discuss the various elements of ISO 9000 standards. Explain them in details.

PART-C (1X15=15 Marks)

16 (i). Explain the procedural steps in conducting a Failure mode effect analysis with a suitable
study.
(Or)
(ii).Explain Quality function deployment with an example.