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  • Indira School of Business Studies, Pune: Shree Chanakya Education Society's

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    Prateek Rauniyar
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    The document is a backlog exam from Semester 2 of the Post Graduate Diploma in Management program at Indira School of Business Studies in Pune. It contains 5 questions about quality and operations management, including explaining dimensions of product and service quality, differences between continuous and intermittent manufacturing, the concept of service blueprinting, techniques for inventory management like EOQ, VED analysis and ROL, and short notes on two of Deming's 14 points of TQM, supply chain management, importance of operations management, and production planning and control.

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    The document is a backlog exam from Semester 2 of the Post Graduate Diploma in Management program at Indira School of Business Studies in Pune. It contains 5 questions about quality and operations management, including explaining dimensions of product and service quality, differences between continuous and intermittent manufacturing, the concept of service blueprinting, techniques for inventory management like EOQ, VED analysis and ROL, and short notes on two of Deming's 14 points of TQM, supply chain management, importance of operations management, and production planning and control.

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    3 views1 page

    Indira School of Business Studies, Pune: Shree Chanakya Education Society's

    Uploaded by

    Prateek Rauniyar
    The document is a backlog exam from Semester 2 of the Post Graduate Diploma in Management program at Indira School of Business Studies in Pune. It contains 5 questions about quality and operations management, including explaining dimensions of product and service quality, differences between continuous and intermittent manufacturing, the concept of service blueprinting, techniques for inventory management like EOQ, VED analysis and ROL, and short notes on two of Deming's 14 points of TQM, supply chain management, importance of operations management, and production planning and control.

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    © All Rights Reserved
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    of 1

    Shree Chanakya Education Society’s

    INDIRA SCHOOL OF BUSINESS STUDIES, PUNE


    POST GRADUATE DIPLOMA IN MANAGEMENT

    BACKLOG EXAM (PGDM 18-20)


    Semester-II

    Subject: Quality and Operations Management

    Note: 1. All questions are compulsory.


    2. Write answers on assignment pages.
    2. All questions carry equal (10) marks.

    Q.1) Explain various dimensions of product quality and service quality with suitable examples.

    Q.2) What is difference between continuous manufacturing and intermittent manufacturing?

    Explain with neat diagram and suitable examples.

    Q.3) Explain the concept of “Service Blueprinting” in detail.

    Q.4) Explain the following techniques of inventory management:

    i) EOQ

    ii) VED analysis

    iii) ROL

    Q.5) Write short notes on (ANY TWO):

    a) Deming’s 14 points of TQM

    b) Supply Chain Management

    c) Importance of ‘Operations Management’

    d) Production Planning and Control

    ***

    Page 1 of 1

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