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Reg. No. :

Question Paper Code : X65655

B.E./B.Tech. Degree Examinations, november/december 2020
Seventh Semester
Automobile Engineering
080290055 – Total quality management
(Regulations 2008)

Time : Three Hours Maximum : 100 Marks

Answer all questions

Part – A (10×2=20 Marks)

1. How can quality be quantified ?

2. List the characteristics of TQM derived from its definitions.

3. What are the deadly diseases of western management ?

4. How is quality controlled ?

5. What is meant by process capability ?

6. Specify the control charts for variables and attributes.

7. Write any few checklists for customer-supplier relationship.

8. What is QFD ?

9. What are the functions of self managing teams ?

10. What is strategic quality management ?

Part – B (5×16=80 Marks)

11. a) Explain the principles of TQM and what are the barriers to TQM
implementation. (16)
(OR)
b) Explain how commitment and involvement help implementing TQM
successfully. Give suitable examples from Indian Industry. (16)
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12. a) Explain the Deming’s fourteen points on route of quality. (16)

(OR)
b) Compare and contrast Deming and Juran approaches. (16)

13. a) i) Describe the different measures of central tendency and dispersion. (10)
ii) Explain the different types of variable control charts briefly. (6)
(OR)
b) Describe the seven new management tools. (16)

14. a) i) Explain the concept of total productive maintenance. (8)

ii) What is bench marking ? Explain in detail. (8)
(OR)
b) i) Explain the use of Quality Function Deployment (QFD). (8)
ii) Explain process FMEA with an example. (8)

15. a) Explain the various modes of training for achieving quality in an

organisation. (16)
(OR)
b) i) Explain the role played by quality directors. (8)
ii) Discuss briefly on the roadblocks for achieving strategic quality
management. (8)

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