ANNEXURE - I

RESEARCH QUESTIONNAIRE

About Organization and Respondent

1 Name and City of Organization : ___________________________________________________________________

Public Private Co-operative Any Other: ____________________
Large Scale Medium Scale Small Scale
Manufacturing Enterprise Service Enterprise
Type of Organization

Foundry Machinery Manufacturing Banking Service

Auto & Ancillary Mfg.
Food product/processing
Chemical processing
Paper & Paper product
Electronic products Mfg.
Tobacco product Mfg.
Textile & Clothing Mfg.
Pharmaceuticals
Rubber/Plastic product
Electrical products Mfg.
Ceramic products Mfg.
Other:_____________
Healthcare Service
Software & IT services
Telecommunication Service
Electric/Gas Supply & Logistic
Hotel & Tourism
Retailer

2 Respondent’s Designation:

Chairman / President / Director / CEO / General Manager / Quality Manager / Function Head / Executive / __________

Respondent’s Experience: __________ Years

3 Does the organization have a separate Quality Control/Quality Management/Quality Improvement department?
Yes No

4 When did Continuous Improvement programs (like Lean, Six Sigma, etc.) started in the organization?
Before 2000 2000 - 2005 2006 - 2010 2011 - 2015 2016 -2020

5 What type of Quality Improvement/Continuous Improvement programs have been implemented in the
organization? (Multiple answers be given)
5S (House Keeping) ISO 9001 QMS Plan-Do-Check-Act Cycle
Lean Manufacturing Kaizen Total Productive Maintenance
Six Sigma Benchmarking Total Quality Management
Business Process Reengineering Theory of Constraint Other: ____________

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 About Lean Six Sigma Methodology

6 What were the reasons for non-adoption of Lean Six Sigma in the organization?
Lack of awareness & know-how Other quality improvement programs adopted
Non-suitability due to type organization Lack of assistance and support
No need as working smoothly at present No perceived benefits
No specific reason Other: _______________________

7 How did the organization come to know about Lean Six Sigma?
Top Management Scheme of Government Through Supply Chain
Exhibition & Trade Fair Customer Feedback Consultant
Collaborator Not aware Other: ____________

8 What were the specific reasons that motivated the organization to adopt Lean Six Sigma?
Improve customer satisfaction Due to competitive market
Reduce the cost Enhance operational excellence
Benchmark with World class organization Solve the chronic problems
Redesign / Innovate the product/services Other: _______________________

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 Lean Six Sigma Initiatives & Knowledge

9 What are the area of applications of Lean Six Sigma within the organization?
Throughout the organization in all activities Design activities
Production activities Administration related activities
Customer services Other: _______________________

10 How many Lean Six Sigma Certified staff members are there in the organization?
Number of Master Black Belt: ______ Number of Black Belt: _______ Number of Green Belt: _________

11 How many Lean Six Sigma Projects have been started and implemented so far?
1-3 4-6 7-9
10 - 12 13 - 15 More than 15

12 What is the financial gain (in terms of annual savings) due to Lean Six Sigma project? _______________

13 Through which mode was the training related to Lean Six Sigma provided to employees of the organization?
Top Management In-house training by MBB/BB
Consultant / External Trainer Online courses / Distance learning
Participation in Seminar/conferences/workshops Other: __________________________

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14 What are the tools, techniques and methods used in Lean Six Sigma from the following? Please rate the answer on
the scale of 1 to 5, where 1 for Never Used and 5 for Continuously Used.

Knowledge Adopted (Used)

continuously
Frequently
Rarely
Never

Once
Tools, Techniques and Methods
(Yes/No)

1 2 3 4 5
5S House keeping
Affinity diagrams
Analysis of Variance (ANOVA)
Balanced scorecard
Brainstorming
Cause and effect analysis
Design of Experiment (DoE)
Failure mode effect analysis (FMEA)
Force field analysis
Histogram
Hypothesis testing
Kaizen
Matrix analysis
Measurement system analysis (MSA)
Pareto analysis
Plan – Do – Check - Act (PDCA)
Poka-Yoke (Error Proofing)
Process capability analysis
Process flowchart/mapping
Project charter
Quality costing analysis
Quality function deployment (QFD)
Regression analysis
Run charts
Scatter diagram (correlation)
Single minute exchange of die (SMED)
SPC control charts
Suppliers, Inputs, Process, Outputs, Customers (SIPOC)
Taguchi methods
Value stream mapping (VSM)
Why-Why analysis

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 Lean Six Sigma Implementation

15 What were the performance metrics used in Lean Six Sigma Project?
Cost of poor quality (COPQ) Defect rate
Number of customer complaint Process capability
First time yield Percentage scrap
Throughput yield Any other: _____________

16 Based on your experience, what are the critical factors responsible for successful implementation of Lean Six Sigma?
Please rate the factors based on their importance on the scale of 1 to 5, where 1 for less importance and 5 for crucial.

Important
important

important

important

Crucial
Least

Very
Less
Success factor

1 2 3 4 5
Creating an effective cultural change
Employee training
Linking incentive scheme with Lean Six Sigma
Linking Lean Six Sigma to business strategy
Linking Lean Six Sigma to customers
Linking Lean Six Sigma to suppliers
Organizational infrastructure
Project management skills
Project prioritization and selection
Top management commitment and involvement
Understanding and effective use of tools, techniques and methods
Any other, please specify

17 What are the five major challenges faced during the implementation of Lean Six Sigma from the following? Please
select the top five challenges)
Lack of resources Resistance to change
Lack of communication Poor training
Poor project selection Lack of management commitment
Lack of team work Time consuming
Lack of leadership Lack of tangible results
Employee's fear of job cutting Other: __________

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18 What are the benefits achieved in the organization since the implementation of Lean Six Sigma? Please rate the
answer on the scale of 1 to 5, where 1 for No benefit and 5 for Excellent benefit.

No benefit

Extreme
Benefit
benefit

benefit

benefit
Slight

More
Benefits

1 2 3 4 5
Reduction of defect rate
Reduction of cycle time
Reduction of delivery time
Reduction of customer complaints
Increase in productivity
Reduction of process variability
Reduced need for checking/inspection
Reduction of operational cost
Improved attitude of employees towards quality related issues
Improved attitude of top management towards quality related issues

19 How do you rate the satisfaction achieved through implementation of Lean Six Sigma?
Extremely satisfied Satisfied Neutral Unsatisfied Very unsatisfied

Thank you very much for your time and cooperation in this important endeavor

References:
This Survey Questionnaire is prepared based on the literature review and some of the papers used while preparation of this
questionnaire are as follows.

1. Albliwi, S.A., Antony, J., Arshed, N. and Ghadge, A. (2017), “Implementation of lean six sigma in Saudi Arabian
organisations: Findings from a survey”, International Journal of Quality and Reliability Management, Vol. 34 No. 4, pp.
1–29.
2. Alsmadi, M., Lehaney, B. and Khan, Z. (2012), “Implementing Six Sigma in Saudi Arabia : An empirical study on the
fortune 100 firms”, Total Quality Management & Business Excellence, Vol. 32 No. May 2013, pp. 37–41.
3. Antony, J. and Desai, D.A. (2009), “Assessing the status of six sigma implementation in the Indian industry: Results from
an exploratory empirical study”, Management Research News, Vol. 32 No. 5, pp. 413–423.
4. Antony, J. and Fergusson, C. (2004), “Six Sigma in the software industry: Results from a pilot study”, Managerial
Auditing Journal, Vol. 19 No. 8, pp. 1025–1032.
5. Antony, J., Kumar, M. and Madu, C.N. (2005), “Six Sigma in small‐ and medium‐sized UK manufacturing enterprises:
Some empirical observations”, International Journal of Quality & Reliability Management, Vol. 22 No. 8, pp. 860–874.
6. Khan, O.H. (2005), A Study of Critical Success Factors for Six Sigma Implementation in UK Organizations.

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