End Term Exam

Operations Management
PGDM-C and PGP (2021-23)
Term- 2, AY-2021-22
Date : 21-12-2021
Duration : 100 Minutes (+ 20 mins to upload the files)- 8:00 am- 10:00 am
Total Marks : 50
INSTRUCTIONS:
1. The Paper has two sections:
a. Objective Questions
b. Descriptive questions
2. You have to submit your responses in the Google form for evaluation.
a. Mark the correct option of objective questions in the google form.
b. Descriptive- upload the pdf of the answer sheet on the Google form
(corresponding to the question number as given in this question paper) and
submit the Google form.
3. The naming convention for descriptive questions- Q No_Full Name_Roll No (e.g.,
Q1_Jyoti Pandey_001)
4. Good luck. Have fun!!

Section A- Objective Questions (one mark each) 15 Marks

1. Triple-A Supply Chain denotes:

a. Aggressive, Aligned, Alert
b. Agile, Alert, Aggressive
c. Alert, Adaptable, Agile
d. Agility, Adaptability, Alignment

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2. Inventory Classification in Maintenance, Repair, and Overhaul (MRO) industry is
designated by inventory types _________.
a. ABC
b. VED
c. FMS
d. XYZ
3. The sustainability of a Supply Chain takes into consideration
a. People, Profit, Plant
b. Ecology, Economy, Environment
c. None of the above
d. Both above (a and b)
4. Increasing the safety stock of a component/part will adversely affect _______.
a. turnover (sales/total investment) of the business
b. earning as a %age of sales (earnings/sales)
c. cost of sales
d. all of the above
5. Forecasting helps organizations to study
a. Supply Variability
b. Demand Variability
c. Production Variability
d. None of the Above
6. In the Cyber-Physical World of the Fourth Industrial Revolution _______ are being
transformed (fill in the blank with one of the choices given below)
a. Products
b. Services
c. Systems
d. Processes
7. A Value Grid facilitates divergent value creation paradigm by _________.
a. Exploring adjacent tier value chain
b. Exploring similar tires in multiple value chain
c. Integrate across value chain and tires

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 d. All of the above
8. Malcolm Baldrige Business Excellence Model uses ________ as the foundation of the
model (choose from one of the following to fill the blank)
a. Process Management
b. Strategic Planning
c. Measurement, Analysis, and Knowledge Management
d. Results
9. An Adaptive Organization responds to market needs by __________.
a. Make and Sale
b. Sense and Respond
c. None of the above
d. Both (and b) above
10. Adaptive Organizations outmaneuver roadblocks by attaching very high importance to
the following system component:
a. Logistics flexibility
b. Organizational flexibility
c. Market flexibility
d. Supply flexibility
11. Adaptive Enterprise focuses on Value Maximization to select vendors on speed,
reliability, flexibility, and quality while Efficient Enterprise selects vendors based on the
lowest cost
a. True
b. False
12. In Make to Order (MTO) production system customization opportunities play ---- role
(fill in the blank from one of the choices given below)
a. Unimportant
b. Less important
c. Important
d. None of the above
13. In both omnichannel and multichannel businesses, all channels are available to the
consumers but differ in not being integrated themselves.

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 a. True
b. False
14. The opportunity in redefining work for new value lies in
a. Job redesign for efficiency
b. Job redefine for value creation
c. Maintain status quo
d. None of the above
15. Reliable quality lies in the core of the
a. Forecasting ability
b. Corporate planning ability
c. Functionality of product
d. Safety stock level

Section B- Descriptive Questions (35 Marks)

Note- Q1 is compulsory but attempt any 2 questions from Q2, Q3, and Q4

Q1. Malcolm Baldrige Business Excellence Model (image below) considers Measurement,
Analysis, and Knowledge Management as the foundation for achieving business excellence.
Explain how you will use this framework to improve the performance of ‘FitGym’ – a
once-popular exercise bike that lost customer acceptance due to poor product quality over the
last one year. A good way to start is to measure Customer Expectation Default and draw a
Customer Value Map for gap analysis. 15 Marks

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Q2. Explain how the ABC model of inventory used in production management and the VED
model of inventory used in Maintenance, Repair, and Overhaul (MRO) management differ in the
real-life application? 10 Marks

Q3. Write with illustration the following tools of quality management:

A) Fishbone Diagram
B) Check Sheet (2X5 = 10 Marks)

Q4. Write short notes with illustrations of the following tools used in project management:
A) Network Diagram
B) Project Evaluation Review Technique (2X5 = 10 Marks)