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Published by: Kafigi Nicholaus Jeje on Mar 05, 2012
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12/06/2013

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479
UDBS 
FACTORS THAT INHIBIT EFFECTIVE UTILISATION OF PERFORMANCEAPPRAISAL:The Case of Selected Local NGOs Based in Dar es Salaam
 Anna Onesmo Mrema
 Master of Business Administration (Human Resources Management), October 2007 
This research was conducted in partial fulfilment for the requirements of Masters of Business Administration.The research was about Factors that inhibit the effective utilization of performance appraisal: The CaseStudy of Selected NGOs Based in Dar es Salaam. This was an attempt to find out the performanceappraisal practice in LNGOs, and challenges that they are facing in administering formal performanceappraisal to their employees and recommend best approaches to overcome such challenges.The researcher employed descriptive design with clear and specific narration of facts with an overviewof the LNGOs working context in Tanzania.The research discovered that, LNGOs use traditional secretive approach to Performance Appraisal(PA) and that; there is no formal PA programme in most of LNGOs. These practices and approaches areoutdated and highly discouraged by most human resources professionals, LNGOs staff and other stakeholders. The researcher noted that formal and open PA practices are the most appropriate andmostly desired by LNGOs staff.The researcher recommended that LNGOs, the donor community and the government have an importantrole to play to collectively promote effective utilization of performance appraisal in LNGOs. This is possible by making PA programme a mandatory undertaking to be reported on a yearly basis the same as financialand development programme activities report***************
THE IMPACT OF DONOR FUNDS INFLOWS ON MONEY SUPPLY IN TANZANIA
George Bantula Salvatory Kaindoah
 Master of Business Administration (Finance), November 2007 
The objective of this study was to investigate the impact of donor funds inflows on money supply and policy response. More specifically, the study intended to examine the effect of donor funds inflows onmoney supply and inflation, and determining the degree of significance of the donor funds inflows on thereserve money. The effect of donor funds inflows on real gross product was also investigated. Correlationcoefficients and regression results were used during the discussion in this study. While the relationship between donor funds inflows and money supply was strongly proved to be positive and significant at one percent level, the relationship between donor funds inflows and inflation was proved to be negative and
 
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University of Dar es Salaam
significant at five percent level. Therefore, the hypothesis that there is positive relationship between donor funds inflows and inflation was strongly rejected. Hence an increase in donor funds inflows in Tanzania didnot cause an increase in the rate of inflation.The relationship between RGDP and donor funds inflows was strongly proved to be positive andsignificant at one percent level. Therefore the hypothesis that donor funds inflows have a positive effect onTanzania economy was not rejected at all. The study suggests that if the economy is faced with large donor funds inflows and the cost of sterilization seems to outweigh the bank’s income, and then policy responsehas to be extended to deploy some of the options below depending on their enforcement costs.***************
THE IMPACT OF MANAGEMENT PRACTICES ON SERVICE QUALITY ASPERCEIVED BY CUSTOMERSThe Case of Tanzania Telecommunication Company Limited (TTCL)
 Hidaya Hamis
 Master of Business Administration (Marketing), November 2007 
This study examines some aspects of management practices that can impact service quality perceptions.The major research question was whether the results could help to explain the general level of servicequality as perceived by customers in the context of Tanzania Telecommunications Company Limited (TTCL).A study of fifty customers and fifty employees in five TTCL regional offices was used to analyze theeffects on service quality of some management practices. The selected management practices include:managers’ risk aversion; centralization; and market based reward system.The analysis was made using simple and multiple linear regression analysis and two basic findingsemerged. First, interdepartmental conflict and interdepartmental connectedness appear to influence thelevel of service quality.Second, the results appear to suggest that interdepartmental conflict and interdepartmental connectednesscan be improved by a host of actions, including a management style that exhibits less risk aversion, greater empowerment of employees and the development of a market-based reward structure to create commonincentives.Generally, in order to improve service quality, organizations must work to reduce conflict and increaseconnectedness among departmental groupings. Specific managerial implications and direction for further research have been discussed.***************
 
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THE IMPACT OF CORPORATE SOCIAL RESPONSIBILITY ON ORGANIZATIONPERFORMANCEThe Case of Vodacom Limited, Tanzania Breweries Limited and Barrick Gold MiningCompany
 Mgema Masunga
 Master of Business Administration (Human Resources Management), November 2007 
In Tanzania, in the post 1990 period after the introduction of the market economy, private sectors wereallowed to engage fully in business activities. That resulted into increased competition among different firms producing and selling products with similar use such a pattern forced firms to design different marketingstrategies aimed at penetrating different market segments, and increase their production, sales as well as profits.This study investigated the impact of firms’ corporate social responsibilities on organization performancein Tanzania in the post 1990 period. A sample of three firms, namely, Vodacom Tanzania Limited, TanzaniaBreweries Limited and Barrick Gold Mining Company Ltd were used as representatives. Overall findingsrevealed that increasing firms’ corporate social responsibilities and others have helped to advertise as wellas market products. Hence, have increased sales and profits amidst stiff competitions, though their socialresponsibilities have been limited mainly to urban areas.It is recommended that measures be undertaken by all stakeholders in order to enable more people inremote rural areas also to benefit from their activities. The Government should increase tax incentives on products offered by these companies as part of their packages of corporate social responsibilities. Measuresshould be undertaken to increase employment and disposable incomes for households in order to increasehouseholds’ purchasing power. Lastly, there should be formation of one independent NGO body, whichwill supervise and coordinate the activities for organizations engaged in corporate social responsibilities.***************
DEVELOPMENT AND CHALLENGES OF DERIVATIVE MARKETS IN TANZANIAThe Case of Derivatives in Commercial Banks
 Mbajo Pius Mchomvu
 Master of Business Administration (Finance), November 2007 
The aim of this study was to get insight of development and challenges of derivatives market in Tanzania.The study used primary data whereby sixteen commercial banks were interviewed using Questionnaires.

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