Murphys Law

Anything that can go wrong will go wrong

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Definition of Insanity?
Doing the same thing over and over again yet expecting different results.

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Challenge of Effective Corporate Education

Translating Knowledge into Sustainable Business Results

Dr. Hossein Nivi

Effectiveness Must be Learned

Intelligence, Imagination, and Knowledge are essential resources, but only EFFECTIVENESS converts them into results. By themselves, they only set limits to what can be attained. Peter Drucker

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Traditional Training Model

Teach

Learn

Do

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TRILLION $$ Have Been Spent on this Model

Where are the results? Why doesnt it work?

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Why Doesnt it work?

Attempt to answer that question by conducting a Failure Mode and Effect Analysis (FMEA)

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Translating Knowledge into Sustainable Business Results

Knowledge Teach Learn Actionable Item Apply Reward and Recognition Replication Sustainable Business Results
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FMEA: P-Diagram
Noise Factors Input Control Factors Output

Error States

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Translating Knowledge into Sustainable Business Results

Knowledge Teach Learn

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FMEA: Teach to Learn P-Diagram

Environmental Distracters Different Cultural Learning Styles Learner Attitude / Aptitude Competing Priorities
Noise Factors Teach Control Factors Learn

Instructor Profile Course Timing Delivery Method Target Audience

Learning Error States Not taught at correct time Doesnt learn Partial learning Irrelevant learning
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Failure Mode and Effects Analysis

Function Failure Mode Effect Learner not taught the information at Learner has forgotten the information the correct point in time by the time that they need to use it and they are unable to apply the methods / tools AND learner becomes frustrated and develops a negative attitude towards learning as well as resistance to future learning Cause Learner does not know the optimal time to take the learning intervention OR learner does not have the time to take the learning intervention at the proper time OR learning intervention is not offered at the right time OR completion timing for the learning intervention is arbitrarily mandated

Teach to Learn

Learner does not learn any of the information that was taught Learner only learns part of the information that was taught Learner learns information that is not relevant

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Failure Modes of Traditional Model

Teach to Learn :
Failure Mode: Learner not taught the information at the correct point in time. Effect: Learner has forgotten the information by the time they need it. Cause: Learner does not know or is not able to take the training at the optimal time.

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 Lets look more closely at the realities of Teach to Learn.

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Father Sarducci Clip

YouTube - Father Guido Sarducci's Five Minute University

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Knowledge to Sustainable Business Results

K
T L

Teach to Learn
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Translating Knowledge into Sustainable Business Results

Knowledge Teach Learn Actionable Item Apply Reward and Recognition Replication Sustainable Business Results
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Failures Modes of Traditional Model

Learn To Actionable Item:
Failure Mode: Unable to translate learning to real world application Effect: Wasted money, no progress, frustrated learner Causes: Learner doesnt have needed experience, taught poorly, or lessons too narrowly defined
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Knowledge to Sustainable Business Results

K
T L AI A

RR

Apply to Reward & Recognition

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 and the realities of the rewards and recognitions that may follow application of the learning.

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Career Builder Clips YouTube - CareerBuilder.com: Monkey Business (Up - Down Profitability)

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Knowledge to Sustainable Business Results

K
T L AI A

RR

Sustainable Business Results

SBR

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 One improvement method is to better align training with business goals, create a pull in the system.

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Alignment With Business Goals

AI

RR

SBR

Business Goals

AI

RR

SBR
Business Goals

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100 90 80 70 60 50 40 30 20 10 0

Knowledge to Teach Teach to Learn Learn to Actionable Item Actionable Item to Apply Apply to Reward and Recognition

80% Process Yield 50% Process Yield 20% Process Yield

Knowledge to Sustainable Business Results

Process Yield at Each Stage of Translation

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Reward and Recognition to Replicate Replicate to Sustainable Business Results

 Why is the yield low, even with better alignment? Too many potential failure modes. Improving the existing model is not the answer. CHANGE THE MODEL

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Knowledge to Sustainable Business Results

K
T L AI A

RR

Knowledge Loss in Traditional Model

SBR

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Knowledge to Sustainable Business Results

AI

A New learning model combines multiple process steps allowing for better system results

RR R

SBR

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 In addition to reducing the opportunities for failure, the new model should engage all the senses of the learner for a lasting (water-tight) learning experience. Listening and seeing is not enough. For real learning and behavior change, we also need to feel, hear, see, smell, touch = EXPERIENCE
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Experiential Learning
Captain Kirks version

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Star Trek Clip

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Experiential Learning
Our version

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"I hear and I forget. I see and I remember. I do and I understand.-Confucius

Knowledge

Experience Understanding
Believing Being

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The Problem: Learners Have No Opportunity to Practice What they Learn

Teach

Learn

Do

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Solution: Create a Practice Field

Teach

Learn

Do

Practi ce

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In Closing,
History shows that the traditional method of training in Corporations has not delivered sustainable business results. Do we continue to do the same things over and over and expect different results? Or do we re-invent the education model and condense teaching, learning and practicing into an experience with lasting results?

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