Professional Documents
Culture Documents
2011
2010
2009
2008
2007
FACEBOOK TIMELINE
TIPS FOR BRANDS AND MARKETERS TO MAKE THE MOST OF FACEBOOKS 2012 TIMELINE CHANGES FOR PAGES
2006
2005
TABLE OF CONTENTS
HIGHLIGHTS FROM FACEBOOKS 2012 CHANGES ...... 3 TIMELINE FOR BRANDS: OUR POINT OF VIEW ............. 4 MAIN PAGES CHANGES ............................................... 5 #1: VISUALIZATION: TIMELINE LAYOUT #2: TIMELINE OPTIMIZATION #3: FACEBOOK APPLICATIONS #4: 1-ON-1 MESSAGES & USER CONTROL BRAND PROMOTIONS ................................................ 13 #1: OFFERS POSTS #2: POSTING STANDARDS #3: REACH GENERATOR #4: PREMIUM ON FACEBOOK BEST PRACTICES: A NEW SET OF PRINCIPLES ............. 18 #1: BRAND OVER COMMUNITY #2: DONT FORGET NEWS FEED #3: EMPHASIS ON VISUALIZATION #4: STORYTELLING THROUGH MILESTONES JACK MORTON WORLDWIDE ..................................... 23
PAGES CHANGES
PROFILE PICTURE
Though many brands used extended, promotional prole pictures in the past, Facebooks new Timeline layout means that a brands prole picture can now stay a relatively consistent reection of the logo, using the Cover Image for major promotions instead. It should be uploaded at 180 x 180 pixels. It will automatically be scaled down to 32 x 32 pixels for News Feed viewing.
TIMELINE LAYOUT
The new Page layout allows for the biggest, most customizable visual branding ever. Combined with a new, moments-in-time focused layout, Pages now act as more of a brand narrative than a community message board.
COVER PHOTO
The new home for on-Page promotion, the Cover Photo should be uploaded at 851 x 315 pixels. The perfect place to feature a fan or photo of the month, a new promotion or even a call-out for a (now more hidden) custom Facebook Application. Careful! Cover Photos may not include price or purchase information, contact information or calls to action. Consult Facebooks rules before development.
TIMELINE OPTIMIZATION
WHAT GIVES TIMELINE ITS NAME? WELL, A TIMELINE.
The entire structure of the new Facebook Pages layout is inspired by a history-based timeline that documents a brands existence (ctional or actual), from its founding or opening to the present. Brands with a rich and interesting history now have the opportunity to use a new type of posts, Milestones, which allow them to add historical landmarks for their businesses or the backstory for an upcoming movie. A simple tool at the right of Pages allows for navigation through time.
FRIEND-PRIORITIZED VIEWING
A new section of Pages acts as a personalized social lens through which users can view a given brand. A call-out with the number of a users friends who like the Page as well as some of their recent activity pertaining to the brand is featured at the top of the Timeline. Friends care about friends, making the prominence of this section a compelling reason for brands to respond to each and every post on their Pages.
TIMELINE OPTIMIZATION
STARRING STORIES
Page Administrators now have a way to prioritize their own content within the Timeline by starring the best (most engaging) ones and allowing it to expand with double width on the timeline. Just as easily, Administrators can hide less engaging or less important stories. The net effect of this functionality is that once a post is no longer current, Administrators can choose not to feature it as a main part of the companys past in the Timeline. As such, product recall announcements or public apologies can still be distributed and shown while relevant, but can later be hidden in favor of more positive milestones in the brands past.
FACEBOOK APPLICATIONS
FACEBOOK APPLICATIONS
BRAND PROMOTIONS
OFFERS POSTS
POSTING STANDARDS
FACEBOOK GOES ON RECORD WITH RECOMMENDATIONS
For the rst time publicly, Facebook went on the record with recommendations about the frequency of posts Pages should use. The answer was what most strategists had concluded: one, engaging post per day is golden. Facebook also released some staggering statistics about what types of posts work best. Visually engaging posts generate 2X the engagement of basic text posts. On average, people visit and engage with Pages most often between 9pm and 10pm. Posts between 100 and 250 characters (less than 3 lines of text) see about 60% more likes, than longer posts. Facebook estimates that the average Page reaches 16% of its fans in the average week. It also recommends using Page Insights to nd out when people engage most with content and post during those hours.
REACH GENERATOR
FACEBOOKS NEW TAKE ON SPONSORED STORIES
Over a year ago, Facebook launched new ad units referred to as Sponsored Stories. These units essentially help to amplify Page Posts so that they reach more users (both fans and non-fans) to trigger further viral spread and awareness of the brand and/or offering. These ad units have now been re-launched and now fall under an umbrella grouping called Reach Generator. In addition to re-naming the offering, Facebook is also breaking its Sponsored Story ad units out of the right side of the interface. Units will now also be eligible to appear in users News Feeds on their desktops and, once Timeline comes to mobile devices in April, through mobile devices. This will be the rst time mobile advertisements are available through Facebooks platform. When using Sponsored Stories, it it is imperative that brands express the core of the message in the rst 90 characters of the post, as that is the size of the ad unit.
PREMIUM ON FACEBOOK
BIG SPENDS GET BIG BENEFITS
Facebooks top advertising spenders will now be using an offering re-named Premium on Facebook. In order to augment its preexisting premium advertising offering, Facebook is adding the in-News Feed ads, mobile News Feed ads and a new Log-out experience as parts of its paid media offerings. And these higher end products have paid off in the past. Facebook reports that ad units featured on its homepage (reserved for premium advertisers) have generated 5x-10x more engagement than all other places on the site. Further, Facebook reports that Premium Ads and Sponsored Stories on the right-hand side are typically 40% more engaging and 80% more likely to be remembered than all previous offerings. Among other new claims Facebook is making about the benets of its paid advertising products is that well-run campaigns that leverage social drive ROIs of 3x or greater.
EMPHASIS ON VISUALIZATION
RICH VISUALS MAKE THE BEST CONTENT AND THE BEST TIMELINES
No one wants to read a book when they hop on Facebook to stalk a few friends. A quick scroll through a brands timeline will give you an idea of whether it is posting enough rich visual content. The more photos, videos and links relevant to individual posts, the more a brand stands out in the timeline and builds affinity through its timeline. As the entire Internet drives towards a future of representing a new world of data with easy-tounderstand visuals, it will be no surprise if Facebook continues to focus on making improvements to the platform that make it more visually gripping.
WILL YOU USE TIMELINE TO CREATE COMPELLING SOCIAL BRAND EXPERIENCES FOR CONSUMERS?
JACK MORTON WORLDWIDE is a global brand experience agency with offices on four continents. Our agency culture promotes breakthrough ideas about how experiences connect brands and people in person, online, at retail and through the power of digital and word of mouth influence. We work with both BtoC and BtoB clients to create powerful and effective experiences that engage customers and consumers, launch products, align employees and build strong experience brands. Ranked at the top of our field, weve earned over 50 awards for creativity, execution and effectiveness last year, including best new product introduction, best media event and employee campaign of the year. Jack Morton is part of the Interpublic Group of Companies, Inc. (NYSE: IPG). More information is available online: Web site: http://www.jackmorton.com/ Blog: http://blog.jackmorton.com/ Twitter: http://twitter.com/jackmorton
FOR MORE INSIGHT INTO FACEBOOKS TIMELINE FOR BRANDS, CONTACT BEN_GROSSMAN@JACKMORTON.COM
2012
2011
2010
2009
2008
2007
FACEBOOK TIMELINE
TIPS FOR BRANDS AND MARKETERS TO MAKE THE MOST OF FACEBOOKS 2012 TIMELINE CHANGES FOR PAGES
2006
2005