Professional Documents
Culture Documents
2.0:
Amplifying
Social
Accountability
(SAc)
through
Information
and
Communication
Technology
(ICT)1
by:
Marlon
L.
Cornelio2
Synopsis
The
experience
of
CheckMySchool(CMS)
and
Universidad
Coherente
(UC)
showcase
how
ICT
can
be
used
to
amplify
social
accountability(SAc)
towards
improving
pubic
education
service
delivery
in
the
elementary,
secondary
and
tertiary
levels.
However,
CMS
and
UC
also
show
that
while
ICT
provides
powerful
tools,
there
are
basic
principles
that
should
be
taken
into
account
to
fully
utilize
ICT.
As
any
other
effective
SAc
initiatives,
government
openness,
access
to
information,
organized
and
capable
citizen
groups,
and
cultural-sensitivity
and
context-appropriateness
are
needed
as
enabling
environments.
Use
of
ICT
tools
have
to
be
complemented
by
offline
activities
or
grassroots
organizing.
CMS
and
UC
are
two
of
the
many
innovative
projects
of
members
of
the
Global
Youth
Anti-Corruption
(GYAC)
network,
which
is
composed
of
young
people,
young
activists,
journalists,
artists,
musicians
and
ICT
enthusiasts.
GYAC
provides
a
platform
for
young
leaders
from
north
to
south
to
share
experiences,
strategies,
tools,
and
lessons
in
fighting
corruption
and
promoting
good
governance
in
their
countries.
Introduction
The
dawn
of
an
information
and
communication
technology
era,
along
with
its
continuous
unfolding,
is
redefining
both
the
way
of
thinking
and
doing
things,
even
personal
relationships.
In
the
same
manner,
ICT
is
also
redefining
governance,
participation
and
accountability.
The
2011
Oslo
Governance
Forum
of
the
United
Nations
Development
Program
takes
on,
as
one
of
its
major
topics,
ICT
and
governance.
While
the
debates
are
ongoing
on
the
bane
and
boon
of
ICT
on
democracy
and
democratization;
young
people,
naturally
predispose
to
ICT,
have
taken
steps
in
developing
tools
and
showing
practical
applications
of
ICT
in
governance.
The
role
of
ICT
in
the
Arab
spring
is
a
common
example.
1
A
narrative
of
the
presentation
given
during
the
Oslo
Governance
Forum
(OGF):
Participation,
Accountability, Democracy. 3-5 October 2011. Visit OGF website at: www.oslogovernanceforum.com 2 Marlon L. Cornelio, a youth activist from the Philippines, is the ICT Convenor and one of the founding members of the Global Youth Anti-Corruption (GYAC) Network. Marlon was Youth Coordinator of ANSA- East Asia Pacific, where he was part of the team developing CheckMySchool. In GYAC, he closely collaborated with a representative from Universidad Coherente. Send comments and queries at cornelios25@gmail.com
This
short
paper
presents
experiences
of
CheckMySchool3
of
the
Affiliated
Network
for
Social
Accountability
in
East
Asia
Pacific
(ANSA-EAP)4
and
Universidad
Coherente5
in
Peru.
The
two
initiatives
share
commonalities
in
the
use
of
ICT
in
social
accountability
initiatives
for
better
public
education
service
delivery.
CheckMySchool
focuses
on
elementary
and
secondary
education,
while
Universidad
Coherente
focuses
on
budget
and
financial
management
of
state
universities.
These
two
initiatives
are
the
models,
in
the
application
of
ICT
in
education
monitoring,
being
shared
in
the
Global
Youth
Anti-Corruption
(GYAC)6
Network
platform.
The
Global
Youth
Anti-Corruption
Network
(GYAC)
The
Global
Youth
Anti-Corruption
network
is
composed
of
young
people,
young
activists,
journalists,
artists,
musicians
and
ICT
enthusiasts.
From
all
over
the
globe,
north
to
south,
young
leaders
come
together
to
share
experiences,
strategies,
tools
and
lessons
in
fighting
corruption
and
promoting
good
governance
in
different
countries.
This
is
done
in
a
process
that
young
people
can
easily
relate
to,
like
the
use
of
music
and
the
arts.
As
an
example,
in
partnership
with
Jeuness
Musicale
International,
a
global
anti-corruption
song
competition
FairPlay7,
is
conducted
annually.
Musicians
from
all
over
the
globe,
compose
anti-corruption
songs,
produce
music
videos
and
upload
them
in
youtube.
This
is
an
attempt
to
create
awareness
on
and
mainstream
governance
issues
among
the
youth.
Another
example
is
the
Global
Youth
Anti-Corruption
Forum,
where
the
FairPlay
winners
participate,
along
with
other
youth
anti- corruption
advocates.
During
this
forum,
GYAC
members
and
invited
experts
proudly
present
their
latest
innovations
in
doing
work
in
their
countries.
They
openly
and
gladly
share
how
they
developed
their
projects.
In
this
process,
young
people
learn
together
and
even
sharpen
their
tools,
and
innovate
even
more.
Pillars
of
Social
Accountability
As
what
is
highlighted
in
OGF
2011,
corruption
will
not
be
minimized
and
good
governance
will
not
be
achieved
without
one
very
important
component
the
citizens,
the
governed,
and
the
sovereign
where
which
the
power
resides
and
accountability
originates.
The
inclusion
and
emphasis
of
citizen
participation
in
governance
is
referred
to
as
social
accountability.
Social
accountability,
as
defined
by
ANSA-EAP,
refers
to:
Organized
and
capable
citizens
engaging
constructively
with
government
to
monitor
its
decisions
and
actions
toward
better
delivery
of
public
services,
improvement
of
peoples
welfare,
and
protection
of
peoples
rights.
3
www.checkmyschool.org
4
www.ansa-eap.net
5
www.universidadcoherente.org
6
www.voices-against-corruption.ning.com
7
www.anticorruptionmusic.org
This definition, necessitates what ANSA-EAP calls four pillars or the enabling environment for social accountability to be effective: 1. 2. 3. 4. government openness organized and capable citizens access to information cultural sensitivity and context appropriateness
It is important to consider these pillars one-by-one. Government openness pertains to laws and mechanisms that enable citizen participation, that bring back the power to the people to exact accountability from its leaders, from the government. It also pertains to agents inside government or champions that advocate for such and ensures that this principle is observed. Citizens have to be organized and capable in order to engage government and its processes. This may come in the form of non-governmental organization, the civil society, from the well established to the common parents-teachers-and- students association, or a neighborhood association; even, and as importantly, organizations of young people. Aside from being organized, groups must have the capacity to engage with government. They must be familiar with its processes and equipped with defined agenda and necessary tools. The engagement between government and citizens for it to be constructive has to be based on information or access to information. Access to information is essential in constructive engagement, which as defined by ANSA-EAP, has the following characteristics: - - - - between government and citizens evidenced or information-based result or solution-oriented; and sustained and sustainable.
The necessity of laws that guarantee freedom or access to information is emphasized here. Included in having access to information is having the means to understand and use it. In the examples discussed below, as well as many other fruitful engagements between citizens and governments, access to information was key. There are many tools and mechanisms available to promote good governance and fight corruption. And in these, the 3 previous pillars are present. But once adapted or implemented in a particular locale, there are high chances that it will fail lacking of the outputs expected. Cultural-sensitivity and context- appropriateness is the fourth pillar that should not be missed out. As an example, in the context of youth, young people will usually automatically veer away from the seemingly highly technical and jargon-filled good governance processes. They have to be engaged using their own language and reached using issues that are at the top of their concerns. These pillars are vividly visible in the examples of the two initiatives from GYAC members: CheckMySchool initiative of ANSA-EAP in the Philippines and the 3
Universidad Coherente project in Peru. Primarily employing ICTboth projects aim to improve the quality of public education service delivery in the two countries; the first, in basic education (elementary and secondary) and the second in tertiary level. Universidad Coherente Students normally complain about the poor access to and quality of education. Students complaints are usually manifested in demonstrations, often leading to violence and destruction of school properties. School administrators and government, on the other hand, reason out that there are limited government resources, and meager budget can be allotted to education. Student demonstrations are also met with anti-riot police squad while complaints are dismissed as youthful angst to blame government, and unsubstantiated. At the end of the day, the real problem is muddled, no substantive engagement and viable solutions are presented. Universidad Coherente (UC), founded in 2007 by students and young professionals, takes steps to address student redress and facilitate an information-based engagement between the two parties.
Figure: Universidad Coherente Strategy Universidad Coherente employs a three-pronged approach. First, it promotes efficiency in the management of universities by training authorities and officials on the issue of transparency and access to information. Second, it promotes civil society and student monitoring of universities, by using ICT and bringing issues to media. Finally, it provides organizing and capacity building for university students to strengthen their leadership in promoting transparency, access to information and demanding accountability. Before zooming-in to the employment of ICT tools and other media, it must be noted that these approaches are interrelated and interdependent.
Utilizing the access to information law, UC converts information from government agencies into infographics, which are easily understandable and useful to students. Coupled with the use of ICT, infographics become viral and elicit attention of and discussion among students. In the website of UC, students can click on a map of Peru where all the public universities are plotted. In a click, students have access to information pertaining to the number of students enrolled, the school budget, and the average government spending per student. Like in class, students can compare notes on which universities have the most or least number of students correlated with their university budget. Visually revealing is the disparity between spending per student in the different universities. Students attention is caught, while at the same time questions are being formed in their minds: Why is the government spending more or less per student compared with the spending in other universities? Where and how is the budget spent?
Figure: (above)The Universidad Coherente online map plotting the 35 public universities in Peru. (below) Information on a particular universities student population, budget(green bar), average spending per student, and unutilized budget (red bar).
Figure: An Infographic comparing the average per student spending in the 35 public universities in Peru. One particularly stirring finding of UC is the high percentage of unutilized budget among some state universities, while education services are lacking and teachers receive dismal salaries. UC, with information accessed from government, also shows the increase in budget of state universities over the years. On the other hand, students observe that while there was substantive increase in budget, there was no marked improvement in their university. Students come up with more tough questions backed up with information. UC also came out with a report, Towards a transparent university, on the compliance of public universities on the access to information and transparency law. Of the 35 public universities, only 1 meet with the standards of transparency prescribed by law and 3 universities meet the Transparent Portal Standard set by the government. With the information made accessible using ICT, students started asking their school administrations questions a show of interest and a beginning of constructive engagement. In some instances, a series of demonstrations were held to demand greater accountability and transparency on university budget. UC emphasizes that citizens need to collaborate and to improve their university; while at the same time, challenges university authorities to demonstrate a real commitment to improving levels of efficiency and quality of its management. CheckMySchool In the Philippines and among development-workers circles, a buzz s being generated by an initiative that promotes social accountability and transparency, once school at a time. This initiative is called CheckMySchool (CMS).
Figure: A screenshot of the homepage of www.checkmyschool.org While CMS is very new, it has a very long history. Missing out on its context will limit ones understanding on the initial success and many potentials of this project. CheckMySchool project was started in 2009 and formally launched in 2010. However, its foundation has been laid as early as 2001. During that time, the Department of Education Culture and Sports (DECS now Department of Education or DepEd) was labeled as the one of the most corrupt institutions in the Philippines. DepEd, with the biggest government bureaucracy and primarily in-charge with the education of Filipino youth, was a big embarrassment to say the least. The department was doing its best, but corruption was so engrained in the bureaucracy that it was not making progress. Fortunately, there was a change in leadership and with it came a new approach to finding solutions. The department, then, opened up to civil society organizations. An opening that the Government Watch (G Watch) of Ateneo de Manila University took seriously. G Watch was a small and new program, then, composed of 3-5 staff; while the work that awaited was enormous. To address this, G Watch convened a consortium of citizens organization, composed of Scouts, parents and teachers association (PTA), student organizations, the election monitors (NAMFREL), among others; provided them training, and equipped them with simple yet practical tools to exact accountability from the department, from the national down to the local level. The consortium then engaged the department and the result of this 7
partnership was the Textbook Count project. Citizens monitored the bidding of contracts, the production in warehouses, and the delivery of books to schools. DepEd sends invites to consortium for bidding, warehouse inspections, and delivery schedule of books. DepEd officials were now doing this tasks side-by- side with citizen groups.
Figure: Broadsheet ads of Textbook Count Project. At the bottom of the ads is a list of the different civil society groups that belong to the consortium. From monitoring books, the partnership advanced to monitoring of construction of classrooms. Another round of training was conducted. Brigada Eskwela was launched. The result of these initiatives and the reforms initiated by DepEd were a marked decrease of 50% in the cost of books and classrooms; shorter production and delivery of books, among others. Furthermore, a formidable, engaged and capacitated network of citizen groups was put in place. DepEd, once tagged as most corrupt, enjoyed one of the highest trust ratings among government agencies. The rapport, trust, built between citizens and government in the process, the empowerment of citizens to hold government accountable could just be a called as a consolation. This consolation is the seed of CheckMySchool (CMS), which now aspires to cover 44,000 schools nationwide, across 7107 islands of the Philippines. CheckMySchool is now monitoring books, classrooms, chairs, student and teacher ratio, and toilets, among others. These information are managed by four different and separate bureaus of the department. Putting these information, which stakeholders look for, together was a gargantuan task, an information and coordination series of nightmares, requiring an ever more sizable amount of resources. This is where the use of ICT comes in. Using google mapping and mash-up technologies, CMS organizes information to make it easily understandable by citizens. The information mapped are provided by DepEd; a case of access to information, facilitated by a long partnership and trust building. The information is based on report collated by the agency from all their field offices. Citizens are 8
now invited to scrutinize this information and prove their validity. Citizens are encouraged to give feedback and monitor education service delivery in their schools. Infomediaries are also deployed in areas with poor access to ICT. Infomediaries serve as bridge to the information and ICT divide in the rural and urban areas of the Philippines. Furthermore, the established network of citizen groups down at the local level collaborates in soliciting feedback and validating veracity of reports gathers. Through a memorandum of agreement (MOA) between citizen groups, led by CheckMySchool, and DepEd, information is made more accessible to the public, feedback and complaints are immediately brought to the attention and acted on by DepEd officials. CheckMySchool is just starting off. It is full of promise of improving further basic education service delivery in the country by tapping active citizenship with the aide of ICT. Conclusion Assessing the impact or success of CMS and UC provides real example of the four pillars or enabling environment for social accountability. UC relies mostly on the Access to Information Law to get information on public state university budget and spending. Without which, it would be impossible to map out, compare, and analyze university budgets. On the other hand, while there is no access to information law, yet, in the Philippines, CMS was still able to get a hold of the information from the different bureaus of DepEd. This is due to the long-standing partnership between DepEd and Ateneo School of Government (ASoG), where CMS is housed. This partnership is event institutionalized through a memorandum of agreement (MOA). Government openness and the presence of reform champions inside are key to CMS. Having organized and enabled citizens, in the form of a network of citizen groups for education convened and coordinated by GWatch for about a decade, is another big asset of CMS. CMS can rely on the consortium for local operations, such as popularizing the campaign, verifying field reports, etc. UC is aware of this need as well. UC continuously provide capacity building for student leaders whom ensure UCs actual presence in the different universities and the consumption or use of the information put out online. Both CMS and UC are very keen on context and cultural appropriateness. This is evident in the use of infographics and infomediaries. Government reports have to be adapted to stakeholders concerns and their capability to digest them, in most instances, by first wetting their appetite. It is also by no coincidence that CMS is checking books, classrooms, chairs, toilets, etc. or UC focusing of budget and spending of state universities. These were selected after knowing and understanding the context, what information are most essential to the stakeholders. Choosing which information to put online is a response to the issues and concerns in the countrys respective education systems.
How ICT amplifies social accountability is clearly shown in the experiences of CMS and UC. However, ICT tools are not stand-alone. Initiatives have to ensure that the elements of an enabling environment are present. Online platforms have to be complemented by offline activities or grassroots organizing. With these, risks and challenges of having only one, i.e. organizing in big scale is very costly, can be addressed by complementing it with the other, i.e. use of available ICT tools for communication and coordination. The web mash- ups, as another example, helps us organize and popularize enormous information which would have been mission impossible using the traditional methods. Verifying validity of online reports can also be addressed if there is actual presence in the ground.
10