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  • Housekeeping Department

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    Joshua Lawrence Bernal Perez
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    HOUSEKEEPING DEPARTMENT THEFT Problem: Guest complain they lost their belongings after housekeeper cleaned their room. FRONT OFFICE DEPARTMENT: to name few problems encountered by a front office desk agent in a hotel: 1. Overbooking: Eg. When the hotel is already fully-booked and here comes a guest with a confirmed booking through a travel agent (online booking) Trouble right? 2. Negligence of task: Eg. Guest requested for a wake

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    HOUSEKEEPING DEPARTMENT THEFT Problem: Guest complain they lost their belongings after housekeeper cleaned their room. FRONT OFFICE DEPARTMENT: to name few problems encountered by a front office desk agent in a hotel: 1. Overbooking: Eg. When the hotel is already fully-booked and here comes a guest with a confirmed booking through a travel agent (online booking) Trouble right? 2. Negligence of task: Eg. Guest requested for a wake

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    58 views1 page

    Housekeeping Department

    Uploaded by

    Joshua Lawrence Bernal Perez
    HOUSEKEEPING DEPARTMENT THEFT Problem: Guest complain they lost their belongings after housekeeper cleaned their room. FRONT OFFICE DEPARTMENT: to name few problems encountered by a front office desk agent in a hotel: 1. Overbooking: Eg. When the hotel is already fully-booked and here comes a guest with a confirmed booking through a travel agent (online booking) Trouble right? 2. Negligence of task: Eg. Guest requested for a wake

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
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    HOUSEKEEPING DEPARTMENT THEFT

    Problem: Guest complain they lost their belongings after housekeeper cleaned their room FOOD AND BEVERAGE DEPARTMENT:

    FRONT OFFICE DEPARTMENT:

    To name few problems encountered by a front office desk agent in a hotel: 1. Overbooking: Eg. When the hotel is already fully-booked and here comes a guest with a confirmed booking through a travel agent (online booking). Trouble right? 2. Negligence of task: Eg. Guest requested for a wake-up call and the desk agent forgot to do it.

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