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  • Development Ticket Handling Procedure

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    corelynx
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    Alpha tickets are unique issues submitted to the Alpha environment, while Beta tickets can be issues in both Alpha and Beta. The ticket handling procedure involves submitting tickets, having support teams update tickets as issues are reopened, in progress, ready for beta testing, resolved or closed depending on whether fixes are implemented and issues are resolved after testing in the Alpha and Beta environments on scheduled days of the week.

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    Alpha tickets are unique issues submitted to the Alpha environment, while Beta tickets can be issues in both Alpha and Beta. The ticket handling procedure involves submitting tickets, having support teams update tickets as issues are reopened, in progress, ready for beta testing, resolved or closed depending on whether fixes are implemented and issues are resolved after testing in the Alpha and Beta environments on scheduled days of the week.

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    15 views1 page

    Development Ticket Handling Procedure

    Uploaded by

    corelynx
    Alpha tickets are unique issues submitted to the Alpha environment, while Beta tickets can be issues in both Alpha and Beta. The ticket handling procedure involves submitting tickets, having support teams update tickets as issues are reopened, in progress, ready for beta testing, resolved or closed depending on whether fixes are implemented and issues are resolved after testing in the Alpha and Beta environments on scheduled days of the week.

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    Alpha tickets are issues unique in Alpha Beta tickets are fixed in both instances SB Submit Ticket

    JIRA Ticket Handling Procedure


    SB Update Ticket Reopened SB Update Ticket Reopened

    Core Update Ticket In Progress

    No

    No

    Yes

    SB Alpha Test

    Fixed?

    SB Beta Test

    Fixed?

    Core Fix Ticket

    No Fixed?

    SB Update Ticket Ready for Beta Yes Core Update Ticket Resolved SB Resolve & Close Ticket

    Fixed

    Core Upload to Alpha Tuesdays Fridays

    Core Alpha Test

    Core Upload to Beta Wednesdays Mondays

    Core Update Ticket Uploaded to Beta

    Core Update Ticket Uploaded

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