Case:

Ms. Prabhavati is an entrepreneur in exports/imports business. She sources products from suppliers all over Indian - Delhi, Mumbai, Kolkata and Chennai regions. She has customers in Europe, US, China, Australia and also in African nations.

Her office is in Hyderabad with staff strength of 6. The staffs take care of co-ordination with suppliers, export documentation, customer relations management, logistics and banking activities.

She is based in Hyderabad and has two children studying in high school, her husband is a manager in State Bank of India. Her parents live in a village 350 km from Hyderabad.

She has friends all over the world with whom she maintains regular communication

Scenario 1: Year 1992 Scenario 2: Year 2012

Questions:

In each of the scenario

1. How Ms Prabhavati communicates with customers, suppliers on a regular basis? 2. What are her mode of business promotion? 3. How she communicate with her office staff, bank manager, logistics company, and government officicals

3. How does she keep in touch her parents on a weekly basis?

4. While travelling on business, how she keep in contact with her husband and children?

5. How he communicates with friends in different parts of world? in Hyderabad? within Andra?

Explain the tools and technology available for this purpose in 1992. Mention major technological innovations in this pace during these 20 years. How Ms Prabhavati would have re-engineered the processes associated with these activities?

Write an article for not less than 2000 words.