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    Madhu Mohan
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    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPT, PDF, TXT or read online from Scribd
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    7 views9 pages

    Comunications Skills

    Uploaded by

    Madhu Mohan

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPT, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 9

    :

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    .
    10% .
    20% .
    25% .
    65% .


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    .

    .
    ,

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    , ,
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    .

    .

    , .

    .
    ,
    ,

    Smile (
    )

    Understanding(
    )

    Courtesy( )
    Credibility(

    Effective words(
    )
    Short( - )
    Sweet(- )

    Sorry! -
    Thank you!-
    Will you please- ?
    What is your opinion-

    You did a good job-

    I admit I made a mistake- ,


    , .


    1.

    2.

    3.

    4.




    .


    ASSERTIVENESS-
    ,




    .

    .

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