DISCHARGE PROCESS MAPPING AND IMPROVEMENT RESPONDENT NO: 1 2 3 4 5 6 Age: Experience Marital Status Present Designation Present Department

On the Joining Date who conducted the orientation?? a) Nursing Superintendent b) Supervisor c) Colleagues d) None e) Other: _____________________________ Do you percieve a delay in the discharge process? Are you aware of the Discharge process in the hospital? Is there a format of maintaing the record of the patient? Are you aware of the sequence of filing the records in the patients file? Do you practice the sequence filing strictly? How often do you check for the medicines to be returned? When are the Reports and other papers of the patient collected and filed? YES YES YES YES NO NO NO YES NO NO

8 9 10 11 12 13 14

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When are the files of the patient updated?

16 a) b) c) d) e) 17 a) i) ii) iii) iv) v)

List the causes of the delay in the discharge process?

What problems do you face (in the discharge process) with: Consultants/ Doctors

b) i) ii) iii) iv) v) c) i) ii) iii) iv) v) d) i) ii) iii) iv) v) e) i) ii) iii) iv) v) f) i) ii) iii) iv) v) g) i) ii) iii) iv) v)

Medical Transcriptionist

Peers

House keeping

Class IV staff/nursing aides

Pharmacy

Billing

h) i) ii) iii) iv) v) 18

Patients

PLEASE RATE THE CONTRIBUTION TO DELAY ON A SCALE OF 1-10 1= LEAST 10= MAX CONTRIBUTION CONTRIBUTION Late Rounds by the doctors Drafting of the discharge summary Final signatures by the consultants Collection of reports from the departments Collection of the unused Medicines and report preparation Availability of staff to take the file to the pharmacy Pharmacy clearance Billing Final Bill settlement Mode of Communication used to inform the patient about the status of the process

a) b) c) d) e) f) g) h) i) 19

20

Sugestions for improvement of the process