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    This document provides guidelines for citing references in APA format, including examples of citations for journal articles found both online and in print. References should include the author's surname and initials, publication year, article title, journal title, volume number, issue number if available, and page numbers or URL if it's an online source.

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    This document provides guidelines for citing references in APA format, including examples of citations for journal articles found both online and in print. References should include the author's surname and initials, publication year, article title, journal title, volume number, issue number if available, and page numbers or URL if it's an online source.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
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    32 views3 pages

    Tishina Dissertation

    Uploaded by

    Tishina Seewoosaha
    This document provides guidelines for citing references in APA format, including examples of citations for journal articles found both online and in print. References should include the author's surname and initials, publication year, article title, journal title, volume number, issue number if available, and page numbers or URL if it's an online source.

    Copyright:

    Attribution Non-Commercial (BY-NC)
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    of 3

    An evaluation of customers satisfaction with internet banking service quality: the case of MCB

    CHAPTER TWO LITERATURE REVIEW

    REFERENCES
    Author's SURNAME, INITIALS., Year. Title. Journal Title [online], volume (issue), location within host. Available from: URL [Accessed Date]. E.g. NAIL, N.C., 1997. Books and Drawings: book review of Bedford on Art. Readings [online], 6 (15). Available from: http://readingss.uom.ac.uk/archive/00000462/ [Accessed 24 June 2005].

    LEYLAND, F., RICHARD, T., WATSON and BRUCE, C., 1995. Service Quality: A Measure of Information Systems Effectiveness (Online), Vol. 19, No. 2 (Jun., 1995) Available from: http://www.jstor.org/stable/249687 (Accessed: 13/08/2012 04:36)

    Author(s): work(s):Source: MIS Quarterly, Published by: Management Information Systems Research Center, University of MinnesotaStable URL:

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