Complaints Management System

in Library

.
prachyanunn@kmutnb.ac.th
http://www.prachyanun.com

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Service Mind
EQ
Emotion
Care
Share
Sleep

Customer Relationship Management

CEM- Customer Experience Management
CEM "
"
1. (Customer Database
Management)
2. (Service Design)
3. (Service Operation)
4. (Complaint Handling)
5. (Service Improvement)

(Damage Control)
(Complaint management)

 HEART

HEAR

EMPHASIS/

ACT

READ

THANK YOU

Sympathize

E-Petition .


( Call Center )

Call Center
1. ( ) E-mail (
m03010001@dopa.go.th)
2. ( )
(
)
3. ( ) //

http://www.vachiraphuket.go.th/www/crm/

http://petition.mnre.go.th/ePetition/addPetit
ionWebAction.do
http://www.customerexpressions.com/cex/cexweb.nsf/(GetPages)/1586
dabad879be8985256ff2006b7501





(EQ)

( )

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081-7037515
prachyanunn@kmutnb.ac.th
http://www.prachyanun.com