Trng i hc Bch Khoa H Ni Tr h B H Khoa Kinh t v Qun l t Qu

Mc ch ca hc phn c h ph
Nm vng cc khi nim, vai tr ca cc loi h thng thng tin qun l, cc khi nim v phng php qun l phn cng, phn mm, d liu, mng truyn thng, Internet. Hiu r cc phng php xy dng, trin khai HTTTQL v tc ng n hot ng v c cu t chc ca doanh nghip. S dng h thng k ton doanh nghip hoc mt h thng thng tin qun l khc, c kh nng t yu cu v ci t v ty bin. S dng thnh tho cc cng c tin hc vn phng.

H thng Thng tin Qun l th Qu (Management Information Systems)

Ging vin: Phan Vn Thanh B mn: Qun tr Kinh doanh thanhpv-fem@mail.hut.edu.vn thanhpv_fem@yahoo.com

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Ni dung hc phn h ph
Chng 1 Gii thiu chung v HTTTQL (6 tit) Chng 2 Cc khi nim v phng php qun l phn cng, phn mm Chng 3 Qun tr ti nguyn d liu Chng 4 H thng mng v truyn thng Chng 5 Internet v c s h tng CNTT mi Chng 6 Ti thit k quy trnh nghip v v pht trin h thng Chng 7 Thc hnh thit k v s dng h thng k ton doanh nghip (15 tit)

i tng, nh gi t gi
i tng Sinh vin nm th 4 khoa KT&QL Phn b thi gian L thuyt 30 tit Thc hnh 15 tit Tiu chun nh gi D lp theo quy ch im qu trnh 10% Bi tp nhm 30% im thc hnh 20% Kim tra cui k 40% Thang im 10
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Ti liu hc tp li h t
Ti liu chnh: Bi ging H thng thng tin qun l, Phm Minh Tun, 2004 Bi ging HTTTQL bng slide, Phan Vn Thanh, 2005 Ti liu tham kho: Management Information Systems, Managing the Digital Firm. 7th edition, Laudon, K C and Laudon, J P (2002) Prentice Hall, New Jersey Management Information Systems, Gio trnh ca chng trnh Bch khoa-Genetics H thng thng tin qun l, Gio trnh ca i hc Kinh t Quc dn Phn tch & Thit k H thng thng tin qun l, Trn Thnh Trai, Nh xut bn thng k, 2003
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Chng 1 Chng Gii thiu chung v HTTTQL Gi thi v

1.1 Cc khi nim v thng tin v HTTTQL 1.2 Phn loi cc HTTTQL theo cp bc qun l 1.3 Phn loi cc HTTTQL theo chc nng nghip v 1.4 Phn loi cc HTTTQL theo quy m tch hp

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Mc ch ca Chng 1 c
Phn bit cc khi nim thng tin, d liu, h thng thng tin v.v. Hiu r cch phn loi cc HTTTQL theo cp bc qun l, chc nng nghip v, quy m tch hp Nm c cc v d v cc dng HTTTQL khc nhau trong phn loi tng th

1.1 Cc khi nim v thng tin v HTTTQL C kh ni v v

Phn bit D liu Thng tin
D liu l nhng s kin hay nhng g quan st c trong thc t v cha h c bin i sa cha cho bt c mt mc ch no khc. Thng tin l nhng d liu c bin i sao cho n thc s c ngha i vi ngi s dng.

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1.1 Cc khi nim v thng tin v HTTTQL C kh ni v v

8 c tnh cu thng tin:
Khi lng (Quantity) Phm vi (Scope) Suitability ( hu dng) ph hp (Relevance) Tnh chun xc (Accuracy) Tnh kp thi (Timeliness) Tnh tng thch (Compatibility) Cch hin th (Presentation)

1.1 Cc khi nim v thng tin v HTTTQL C kh ni v v

Cc dng thng tin ch yu
Thng tin chin lc
Lin quan ti nhng chnh sch lu di ca mt doanh nghip TT v tim nng ca th trng, cch thc thm nhp th trng, chi ph cho nguyn vt liu, pht trin sn phm, thay i v nng sut lao ng, cc cn ngh mi,...

Thng tin chin thut

Nhng thng tin s dng cho mc tiu ngn hn, thng l mi quan tm ca cc phng ban Thng tin t kt qu phn tch s liu bn hng v d bo bn hng, bo cc ti chnh hng nm, nh gi dng tin d n,...

Thng tin iu hnh, tc nghip

S dng cho nhng cng vic ngn hn Thng tin v s lng chng khon, lng n t hng, tin cng vic,...
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1.1 Cc khi nim v thng tin v HTTTQL C kh ni v v

Cc ngun thng tin ca doanh nghip
Ngun thng tin bn ngoi
Khch hng i th cnh tranh Doanh nghip c lin quan Doanh nghip s cnh tranh Cc nh cung cp

1.1 Cc khi nim v thng tin v HTTTQL C kh ni v v

H thng thng tin: H thng thng tin bao gm cc chc nng thu thp, x l, lu tr, phn phi v phn hi thng tin nhm phc v mc ch s dng ca con ngi (5 chc nng)

Thu thp

X l

Phn phi

Ngun thng tin bn trong

Thng tin t cc s sch v bo co kinh doanh thng k ca doanh nghip Lu tr

Phn hi
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1.1 Cc khi nim v thng tin v HTTTQL C kh ni v v

Cc chc nng chnh ca HTTT
Nhp d liu: thu tp v nhn d liu x l X l d liu: chuyn i d liu hn hp thnh dng c ngha vi ngi s dng Xut d liu: phn phi ti nhng ngi hoc hot ng cn s dng nhng thng tin Lu tr thng tin: trng, file, c s d liu Thng tin phn hi: kim tra, nh gi li v hon thin h thng

1.1 Cc khi nim v thng tin v HTTTQL C kh ni v v

H thng thng tin vi tnh (CBIS): H thng thng tin vi tnh l h thng thng tin c xy dng trn nn tng cc thit b v ng dng vi tnh

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1.1 Cc khi nim v thng tin v HTTTQL C kh ni v v

Hai ngha cu khi nim H thng thng tin qun l: HTTTQL l mt lnh vc khoa hc qun l nhm nghin cu vic pht trin, ng dng, duy tr cc H thng thng tin vi tnh trong cc lnh vc kinh doanh v qun l khc
Kt hp gia nghin cu cng ngh v nghin cu qun l

1.2 Phn loi theo cp bc qun l (1/12) lo c b qu

Cc cp bc qun l (4 cp bc):

HTTTQL l mt loi h thng thng tin trong phn loi tng th

Do cc nh qun l bc trung s dng Nhm h tr vic gim st, lp k hoch trong ton doanh nghip
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1.2 Phn loi theo cp bc qun l (2/12) lo c b qu

CP CHIN LC CP CHIN THUT CP CHUYN MN V VN PHNG CP TC NGHIP H thng tr gip lnh o (ESS) HT thng tin qun l (MIS) HT tr gip quyt nh (DSS) HT chuyn mn (KWS) HT vn phng (OAS)

1.2 Phn loi theo cp bc qun l (3/12) lo c b qu H thng x l giao dch(TPS)

H thng x l giao dch l mt h thng thng tin gip thi hnh v lu li nhng giao dch thng thng hng ngy cn thit cho hot ng sn xut kinh doanh V d: nhp n t hng, t phng khch sn, bng lng, lu h s nhn vin, v vn chuyn vt t Cp tc nghip
Thu thp: cc giao dch, s kin X l: cp nht, sp xp, tng hp Phn phi: cc bo co chi tit, danh sch, tm tt Ngi dng: nhn vin tc nghip, qun c, trng nhm

HT x l giao dch (TPS)

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1.2 Phn loi theo cp bc qun l (4/12) lo c b qu Cu trc cu H thng x l giao dch

1.2 Phn loi theo cp bc qun l (5/12) lo c b qu

V d v H thng x l giao dch: H thng qun l tin lng (Payroll System)

Cc s kin

Thu thp
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X l

Phn phi
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1.2 Phn loi theo cp bc qun l (6/12) lo c b qu H thng thng tin vn phng (OAS)
H thng thng tin vn phng l h thng h tr cc nhn vin vn phng trong cc chc nng phi hp v lin lc trong vn phng Cp chuyn mn v vn phng
Thu thp: vn bn, ti liu, lch trnh X l: qun l vn bn, lp lch trnh, thng tin lin lc Phn phi: vn bn, lch biu, th in t Ngi dng: nhn vin vn th, tt c nhn vin

1.2 Phn loi theo cp bc qun l (7/12) lo c b qu H thng chuyn mn (KWS)

H thng chuyn mn l h thng h tr lao ng c trnh cao trong cng vic chuyn mn hng ngy cu h Cp chuyn mn v vn phng:
Thu thp: cc tng thit k, thng s k thut X l: xy dng m hnh chuyn mn Phn phi: bn thit k, ho, k hoch Ngi dng: chuyn gia, k thut vin Mt s dng KWS:

Phn bit gi Gim chi ph v tng nng sut Mt s dng OAS:

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1.2 Phn loi theo cp bc qun l (8/12) lo c b qu H thng tr gip ra quyt nh (DSS)
H thng tr gip ra quyt nh h tr cc nh qun l ra cc quyt nh c th, nhanh thay i v khng c quy trnh nh trc Cp chin thut
Thu thp: d liu khi lng nh X l: tng tc Phn phi: cc bo co phn tch, tr gip quyt nh Ngi dng: Nh qun l bc trung, chuyn gia

1.2 Phn loi theo cp bc qun l (9/12) lo c b qu H thng thng tin qun l (MIS)
H thng thng tin qun l l h thng phc v cc chc nng lp k hoch, gim st v ra quyt nh cp qun l cp chin thut
Thu thp: d liu khi lng ln, t H thng x l giao dch X l: cc quy trnh n gin Phn phi: cc bo co tng hp, tm tt Ngi dng: nh qun l bc trung

Mt s dng MIS:

Mt s dng DSS:

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1.2 Phn loi theo cp bc qun l (10/12) lo c b qu V d v H thng thng tin qun l
H thng bo co kt qu bn hng v sn xut

1.2 Phn loi theo cp bc qun l (11/12) lo c b qu H thng tr gip lnh o (ESS)
H thng tr gip lnh o l mi trng khai thc thng tin tng th t trong v ngoi doanh nghip phc v vic ra cc quyt nh i s nh gi, suy xt v khng c quy trnh thng nht Cp chin lc
Thu thp: d liu tng hp X l: tng tc Phn phi: cc d bo, phn tch, bo co tng hp Ngi dng: lnh o cao cp

Mt s dng ESS:

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1.3 Phn loi theo chc nng nghip v (1/5) lo ch nghi v

1.3 Phn loi theo chc nng nghip v (2/5) lo ch nghi v H thng qun l marketing
L h thng tr gip cc hot ng cu chc nng marketing

Marketing

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1.3 Phn loi theo chc nng nghip v (3/5) lo ch nghi v H thng qun l sn xut
L h thng tr gip cc hot ng cu chc nng sn xut

1.3 Phn loi theo chc nng nghip v (4/5) lo ch nghi v H thng qun l ti chnh k ton
L h thng tr gip cc hot ng cu chc nng ti chnh, k ton

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1.3 Phn loi theo chc nng nghip v (5/5) lo ch nghi v H thng qun l nhn s
L h thng tr gip cc hot ng cu chc nng t chc, nhn s

1.4 Phn loi theo quy m tch hp (1/5) lo t h Khi nim H thng doanh nghip tch hp
L nhng h thng lin kt xuyn sut nhiu b phn chc nng, cp bc t chc v n v kinh doanh
Cc h thng c lp Cc h thng tch hp

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1.4 Phn loi theo quy m tch hp (2/5) lo t h H thng qun l ngun lc (ERP)
L h thng tch hp v phi hp hu ht cc quy trnh tc nghip ch yu cu doanh nghip

1.4 Phn loi theo quy m tch hp (3/5) lo t h H thng qun l chui cung ng (SCM)
L h thng tch hp gip qun l v lin kt cc b phn sn xut, khch hng v nh cung cp

Khch hng
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Nh cung cp
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1.4 Phn loi theo quy m tch hp (4/5) lo t h H thng qun l quan h khch hng (CRM)
L h thng tch hp gip qun l v lin kt ton din cc quan h vi khch hng qua nhiu knh v b phn chc nng khc nhau

1.4 Phn loi theo quy m tch hp (5/5) lo t h H thng qun l tri thc (KM)
L h thng tch hp gip thu thp, h thng ho, ph bin, pht trin tri thc trong v ngoi doanh nghip

Khch hng
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1.5 Vai tr v tc ng ca HTTT trong DN v c B my nhn s CNTT trong DN

Phng CNTT Qun tr vin h thng (System Administrator) Lp trnh vin (Programmer) Nh thit k h thng (System Designer) Nh phn tch h thng (System Analyst) Nh qun l HTTT
Trng phng CNTT G CNTT G D n

1.5 Vai tr v tc ng ca HTTT trong DN v c Tc ng ca HTTTQL ti DN

ng dng trong ni b phng, ban, b phn chc nng ng dng tch hp cc phng, ban, b phn Ci t quy trnh nghip v, ti c cu t chc: sp nhp phng ban, c cu t chc mng, t chc o Thay i quan h vi nh cung cp, khch hng, nh trung gian Thay i sn phm, dch v

Tc ng ln dn

Ph TG ph trch CNTT (Chief Information Officer -CIO)

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1.5 Vai tr v tc ng ca HTTT trong DN v c Cc thch thc khi ng dng HTTTQL

Thay i nghip v, c cu t chc, nhn s Tranh ginh ni b Kim sot v bo mt Cht lng HTTTQL

1.6 Hiu qu ca HTTTQL Hi qu Cc li ch c bn

Gim chi ph giao dch Gim chi ph qun l (thuyt agency) Tng cng cht lng thng tin
Khi lng (Quantity) Phm vi (Scope) Suitability ( hu dng) ph hp (Relevance) Tnh chun xc (Accuracy) Tnh kp thi (Timeliness) Tnh tng thch (Compatibility) Cch hin th (Presentation)
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Li ch kinh t
Trc tip
Ho n in thoi Chi ph lng ...

Trc tip
Pht hin tht thot Tm thm khch hng

Gin tip
Tng cng uy tn Cho php m rng sn phm, th trng
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1.6 Hiu qu ca HTTTQL Hi qu Chi ph cho HTTTQL

Chi ph mua sm
Phn cng Phn mm

1.6 Hiu qu ca HTTTQL Hi qu nh gi hiu qu

So snh TCO vi (Li ch trc tip + Li ch gin tip)
Thi gian thu hi vn ROI T sut Cost/Benefit NPV T sut li nhun IRR

Tng chi ph s hu (Total Cost of Ownership TCO)

Mua sm Truyn thng T vn, tp hun, chuyn giao Bo hnh bo tr: nhn s, i li, in nc, thu a im Nng cp h thng

La chn nh cung cp
Cost/Benefit ch khng phi Cost/Performance Ch xem xt nhng chc nng cn thit

TCO rt ln:
1 PC: TCO = 300% Chi ph mua sm HTTTQL: TCO = 500% Chi ph mua sm

Gim TCO:
Tp trung ho h thng (centralization) Chun ho (standardization) Trnh qun l, chuyn mn
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Last saved by Phan Van Thanh, 10 May 2006