Survey on photocopy and printing services in University Malaya.

Please answer all the survey questions below by ticking ( ) in the given space. Your feedback will be kept confidentially. Thank you for your coorperation. PART A

1) Sex :

( 4) Male

( 2 ) Female (1) Chinese

( ) Indian ( ) Others : ____________

2) Race : (5 ) Malay 3) Age : ( ) Below 21

(6) Above 21

4) Faculty : (3)engine

(1) API (1) sains (1) sains komputer

5) Where do you stay currently ?

(6 ) Inside the campus.

( ) Outside the campus.

PART B : Multiple choice question. 6) Where do you go for photocopy and printing? (You may answer more than 1 for this question)

( 6) Faculty (6 ) College (1 ) Kompleks Perdana Siswa (KPS)

( ( ) Outside campus ) Others : ___________________

7) What are the service provided? (You may answer more than 1 for this question)

(6 ) Photocopy (6) Printing

( ) Scanning

(6 ) Laminating (6) Binding

( ) Others : _____________________

8) How often you use the photocopy and printing services? ( ) Everyday

( 2 ) 3-4 times a week ( 4) 1-2 times a week

( ) Never

PART C : Closed question. 9) It is easy for you to get the service?

( 6 ) Yes
( ) No 10) Have you ever experienced any difficulties when using the service? ( ) Yes

( 6 ) No
PART D : Rating. Please tick in the given rating box. You are only allowed to tick in one box for one question. Excellent 11) 12) 13) 14) 15) Price Quality of printing Quality of photocopy Opening hour Customer service Good Satisfied Poor

1 2

4 6 6 5 4

PART E : Open question. Answer the questions by fill in your opinion in the given spaces. 16) Do you have any comment about the services in University of Malaya? __---_______________________________________________________________________ _________________________________________________________________________ 17) State any suggestions to improve the services. ___---______________________________________________________________________ _________________________________________________________________________

Thank you.