Acknowledgement

Person is not a perfect in all the contexts of his life, He has a limited mind and mind thinking approaches. It is the guidance from Almighty Allah that shows the man light in the darkness and the person find his way in the light. Without this helping light, person is nothing but a helpless creation. The teaching of the Holy Prophet Muhammad (PBUH) were also the continuous source of guidance for me especially his order of getting knowledge and fulfilling once duty honestly was key motivation force for me. With prayers of my parents and support of my teachers it became possible to formulate this report. I pay high regards to them.

I am also thankful to all my friends and class fellows who helped me and provided me support to complete this hard task.

Executive Summary

MCB was incorporated in 1997 and was later privatized by the Government of Pakistan. The Nishat Group bought the majority shares of the bank and so got the rights to control the bank's operations. Since the privatization of the bank, MCB has implement different policies to make it one of the best banks of Pakistan, which included introducing new products and services and increase its operations by opening new branches in Pakistan. I did my six weeks internship at MCB New Garden Town Lahore, and worked in account opening department, accounts department, Customer Service department. Some of the work that I did in these departments included collecting cheques, filling account opening forms, activity checking and stop payments and closing of accounts. Although there were no such big problems found in the working of MCB, there were some problems in training of the employees, incentive schemes and product innovation. Some of the recommendations include workshops for employees, job rotation, teams work to find innovative products and scholarship programs for employees. Lastly MCB has seen a rapid growth in its activities by introducing a range of products and services and showing its presence in the country by opening new branches and in future should keep this momentum and always strive to become the best.