Flying the Friendlier Skies Training Objective: Training new reservation clerks to perform adequately for the job

of airlinerese rvation. Process: To develop a training program firstly we need to specify the tasks and responsib ilities of theReservation clerk.After wards we need to decide over the knowledge and skills required for the job.Then afterwards we will decide the areas over w hich we need to concentrate for providing training.And lastly we will look for t he courses available inside as well as outside the organization , and also theme thod of training to be used eg . online , lectures , workshops etc