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OfficeScan 10.5 Patch 4 Installation Guide

1. The document describes the process of installing an OfficeScan patch file on a Windows 2008 R2 64-bit system. 2. It lists the steps taken which include backing up files, stopping services, copying patch files and restarting services. 3. The installation failed when checking the operating system and service pack version.

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Manoj
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© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
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334 views35 pages

OfficeScan 10.5 Patch 4 Installation Guide

1. The document describes the process of installing an OfficeScan patch file on a Windows 2008 R2 64-bit system. 2. It lists the steps taken which include backing up files, stopping services, copying patch files and restarting services. 3. The installation failed when checking the operating system and service pack version.

Uploaded by

Manoj
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd

Before Installing Patches: 1. Officescan Master Service - Stopped 2.

Apache - Stopped

Install "osce_105_win_en_patch4.exe"

Failed: -> Checking operating system... - WIN2008_R2_64 (Failed) -> Checking program version... - 10.5 -> Checking program language... - en -> Checking available disk space... - C:\Program Files (x86)\Trend Micro\OfficeScan\PCCSRV\ -> Checking service pack version.. -> Checking Patch version... - (Failed) -> Restarting OfficeScan Master Services... - 1 -> Stopping OfficeScan Control Manager Agent Service... -> Stopping the Apache2 Service... -> Stopping the OfficeScan Active Directory Integration Service... -> Stopping OfficeScan Master Service... -> Stop Intrusion Defense Firewall - The specified service does not exist as an installed service.

-> Stopping OfficeScan Plug-in Manager... - The specified service does not exist as an installed service.

-> Checking operating system... - WIN2008_R2_64 (Failed) -> Checking program version... - 10.5 -> Checking program language... - en -> Checking available disk space... - C:\Program Files (x86)\Trend Micro\OfficeScan\PCCSRV\ -> Checking service pack version.. -> Checking Patch version... - (Failed) -> Restarting OfficeScan Master Services... - 1 -> Stopping OfficeScan Control Manager Agent Service... -> Stopping the Apache2 Service... -> Stopping the OfficeScan Active Directory Integration Service... -> Stopping OfficeScan Master Service... -> Stop Intrusion Defense Firewall - The specified service does not exist as an installed service.

-> Stopping OfficeScan Plug-in Manager... - The specified service does not exist as an installed service.

-> Checking the status of Trend Micro Smart Scan Server Service - 2 (Failed) -> Checking Integrated Smart Protection Server information - 1 -> Stop Trend Micro Local Web Classification Server Service -> Create Backup Folder -> Delete .Old Backup Folder -> If there is Patch 4 backup folder, rename it to .Old, preventing rollback fail if improperly applied the patch more than one time -> Create Backup Folder -> Create backup folder -> Create backup folder -> Create backup folder

-> Create backup folder -> Create backup folder -> Move file \PCCSRV\Web\Service\[Link] -> Move file \PCCSRV\LWCS\[Link] -> Move file \PCCSRV\WSS\x86\[Link] -> Move file \PCCSRV\WSS\x64\[Link] -> Move file \PCCSRV\WSS\[Link] -> Stopping OfficeScan services... -> Waiting for services to be fully stopped -> Create Backup Folder -> Create Backup Folder -> Create Backup Folder -> Backup [Link] file. -> Backup [Link] file. -> Backup [Link] file. -> Backup [Link] file. -> Backup file. Patch -> Copying OfficeScan 10.5 Patch 4 modules... : FileGroup1. Success. Patch -> Copying OfficeScan 10.5 Patch 4 modules... : FileGroup2. Success. Patch -> Copying OfficeScan 10.5 Patch 4 modules... : FileGroup3. Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup4.[Create Directory : C:\Program Files (x86)\Trend Micro\OfficeScan\PCCSRV\Backup\Patch4_B2251\Admin]

Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup5.

Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup6. Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup7.[Create Directory : C:\Program Files (x86)\Trend Micro\OfficeScan\PCCSRV\Backup\Patch4_B2251\Admin\Utility\ClientPackager]

Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup8. Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup9. Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup10.[Create Directory : C:\Program Files (x86)\Trend Micro\OfficeScan\PCCSRV\Backup\Patch4_B2251\Admin\Utility\GatewaySettingsImporter]

Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup11. Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup12. Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup13.[Create Directory : C:\Program Files (x86)\Trend Micro\OfficeScan\PCCSRV\Backup\Patch4_B2251\Admin\Utility\ImgSetup]

Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup14. Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup15. Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup16. Success.

Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup17.[Create Directory : C:\Program Files (x86)\Trend Micro\OfficeScan\PCCSRV\Backup\Patch4_B2251\Admin\Utility\IpXfer]

Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup18. Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup19.[Create Directory : C:\Program Files (x86)\Trend Micro\OfficeScan\PCCSRV\Backup\Patch4_B2251\Admin\Utility\SPNSXfr]

Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup20. Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup21. Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup22.[Create Directory : C:\Program Files (x86)\Trend Micro\OfficeScan\PCCSRV\Backup\Patch4_B2251\Admin\Utility\TMVS]

Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup23. Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup24. Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup25.[Create Directory : C:\Program Files (x86)\Trend Micro\OfficeScan\PCCSRV\Backup\Patch4_B2251\CmAgent]

Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup26. Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup27.

Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup28. Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup29. Success. Patch -> Duplicate OfficeScan 10.5 4 Modules : FileGroup30. Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup31.[Create Directory : C:\Program Files (x86)\Trend Micro\OfficeScan\PCCSRV\Backup\Patch4_B2251\Pccnt]

Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup32. Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup33. Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup34.[Create Directory : C:\Program Files (x86)\Trend Micro\OfficeScan\PCCSRV\Backup\Patch4_B2251\Pccnt\Common]

Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup35. Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup36. Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup37. Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup38. Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup39.[Create Directory : C:\Program Files (x86)\Trend Micro\OfficeScan\PCCSRV\Backup\Patch4_B2251\Pccnt\Disk1]

Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup40.[Create Directory : C:\Program Files (x86)\Trend Micro\OfficeScan\PCCSRV\Backup\Patch4_B2251\Pccnt\Win64\x64]

Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup41. Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup42. Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup43. Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup44. Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup45. Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup46.[Create Directory : C:\Program Files (x86)\Trend Micro\OfficeScan\PCCSRV\Backup\Patch4_B2251\Web_OSCE\Web\CGI]

Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup47. Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup48. Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup49. Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup50. Success.

Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup51.[Create Directory : C:\Program Files (x86)\Trend Micro\OfficeScan\PCCSRV\Backup\Patch4_B2251\Web_OSCE\Web\ClientUtility]

Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup52.[Create Directory : C:\Program Files (x86)\Trend Micro\OfficeScan\PCCSRV\Backup\Patch4_B2251\Web_OSCE\Web_console\CGI]

Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup53. Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup54. Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup55. Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup56. Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup57.[Create Directory : C:\Program Files (x86)\Trend Micro\OfficeScan\PCCSRV\Backup\Patch4_B2251\Web_OSCE\Web_console\HTML]

Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup58. Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup59. Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup60.[Create Directory : C:\Program Files (x86)\Trend Micro\OfficeScan\PCCSRV\Backup\Patch4_B2251\Web_OSCE\Web_console\HTML\ad_integration]

Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup61.

Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup62. Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup63.[Create Directory : C:\Program Files (x86)\Trend Micro\OfficeScan\PCCSRV\Backup\Patch4_B2251\Web_OSCE\Web_console\HTML\Addon]

Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup64. Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup65. Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup66.[Create Directory : C:\Program Files (x86)\Trend Micro\OfficeScan\PCCSRV\Backup\Patch4_B2251\Web_OSCE\Web_console\HTML\AntiBody]

Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup67. Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup68. Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup69.[Create Directory : C:\Program Files (x86)\Trend Micro\OfficeScan\PCCSRV\Backup\Patch4_B2251\Web_OSCE\Web_console\HTML\Auth]

Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup70. Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup71. Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup72.[Create Directory : C:\Program Files (x86)\Trend

Micro\OfficeScan\PCCSRV\Backup\Patch4_B2251\Web_OSCE\Web_console\HTML\ClientInstall]

Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup73. Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup74. Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup75.[Create Directory : C:\Program Files (x86)\Trend Micro\OfficeScan\PCCSRV\Backup\Patch4_B2251\Web_OSCE\Web_console\HTML\clientmag]

Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup76. Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup77. Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup78.[Create Directory : C:\Program Files (x86)\Trend Micro\OfficeScan\PCCSRV\Backup\Patch4_B2251\Web_OSCE\Web_console\HTML\cloud_service]

Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup79. Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup80. Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup81.[Create Directory : C:\Program Files (x86)\Trend Micro\OfficeScan\PCCSRV\Backup\Patch4_B2251\Web_OSCE\Web_console\HTML\common]

Success.

Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup82. Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup83. Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup84.[Create Directory : C:\Program Files (x86)\Trend Micro\OfficeScan\PCCSRV\Backup\Patch4_B2251\Web_OSCE\Web_console\HTML\compliance_report]

Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup85. Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup86. Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup87.[Create Directory : C:\Program Files (x86)\Trend Micro\OfficeScan\PCCSRV\Backup\Patch4_B2251\Web_OSCE\Web_console\HTML\log]

Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup88. Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup89. Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup90.[Create Directory : C:\Program Files (x86)\Trend Micro\OfficeScan\PCCSRV\Backup\Patch4_B2251\Web_OSCE\Web_console\HTML\notify]

Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup91. Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup92. Success.

Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup93.[Create Directory : C:\Program Files (x86)\Trend Micro\OfficeScan\PCCSRV\Backup\Patch4_B2251\Web_OSCE\Web_console\HTML\PFW]

Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup94.[Create Directory : C:\Program Files (x86)\Trend Micro\OfficeScan\PCCSRV\Backup\Patch4_B2251\Web_OSCE\Web_console\HTML\root]

Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup95. Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup96. Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup97. Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup98. Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup99.[Create Directory : C:\Program Files (x86)\Trend Micro\OfficeScan\PCCSRV\Backup\Patch4_B2251\Web_OSCE\Web_console\HTML\serveradm]

Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup100. Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup101. Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup102.[Create Directory : C:\Program Files (x86)\Trend Micro\OfficeScan\PCCSRV\Backup\Patch4_B2251\Web_OSCE\Web_console\HTML\summary]

Success.

Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup103. Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup104. Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup105.[Create Directory : C:\Program Files (x86)\Trend Micro\OfficeScan\PCCSRV\Backup\Patch4_B2251\Web_OSCE\Web_console\HTML\tools]

Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup106. Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup107. Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup108.[Create Directory : C:\Program Files (x86)\Trend Micro\OfficeScan\PCCSRV\Backup\Patch4_B2251\Web_OSCE\Web_console\HTML\update]

Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup109.[Create Directory : C:\Program Files (x86)\Trend Micro\OfficeScan\PCCSRV\Backup\Patch4_B2251\Web_OSCE\Web_console\RemoteInstallCGI]

Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup110. Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup111. Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup112. Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup113. Success.

Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup114.[Create Directory : C:\Program Files (x86)\Trend Micro\OfficeScan\PCCSRV\Backup\Patch4_B2251\WSS\x64\isapi\]

Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup115. Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup116. Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup117.[Create Directory : C:\Program Files (x86)\Trend Micro\OfficeScan\PCCSRV\Backup\Patch4_B2251\Web_OSCE\Web_console\HTML\vdi]

Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup118. Success. Patch (empty) : FileGroup119. Success. Patch (empty) : FileGroup120. Success. Patch (empty) : FileGroup121. Success. Patch (empty) : FileGroup122. Success. Patch (empty) : FileGroup123. Success. Patch (empty) : FileGroup124. Success. Patch (empty) : FileGroup125. Success.

Patch (empty) : FileGroup126. Success. Patch (empty) : FileGroup127. Success. Patch (empty) : FileGroup128. Success. Patch (empty) : FileGroup129. Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup130. Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup131. Success. Patch (empty) : FileGroup132. Success. Patch (empty) : FileGroup133. Success. Patch (empty) : FileGroup134. Success. Patch (empty) : FileGroup135. Success. Patch (empty) : FileGroup136. Success. Patch (empty) : FileGroup137. Success. Patch (empty) : FileGroup138. Success. Patch (empty) : FileGroup139. Success.

Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup140.[Create Directory : C:\Program Files (x86)\Trend Micro\OfficeScan\PCCSRV\Backup\Patch4_B2251\Engine\x64\]

Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup141.[Create Directory : C:\Program Files (x86)\Trend Micro\OfficeScan\PCCSRV\Backup\Patch4_B2251\Download\Engine\]

Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup142.[Create Directory : C:\Program Files (x86)\Trend Micro\OfficeScan\PCCSRV\Backup\Patch4_B2251\Admin\Utility\ISPSInstaller]

Success. Patch -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup143.

Some files were not copied due to one of the following reasons: One or more of the existing files has a more recent timestamp than the Patch/HF file(s) One or more of the existing files has a higher build number than the Patch/HF file(s) Success. -> Checking Unreachable Netowrk Setting - (Failed) Update [Link] Update [Link] Update [Link] Update [Link] Update [Link] Update [Link] Update [Link] Update [Link] Update [Link] Update [Link]

Update [Link] Update [Link] Update Agent_BuildNumber in [Link] Update MenuVersion in [Link] Update StatusLogUpdatedDiffTime in [Link] -> Checking file version - 6.2 -> Checking file version - 6.2 -> Checking build number - 3021 (Failed) Patch -> Update OSCE 10.5 Patch 4 related modules for SSAPI : FileGroup300.[Create Directory : C:\Program Files (x86)\Trend Micro\OfficeScan\PCCSRV\Backup\Patch4_B2251\download\engine\ssapi32_v6\] [Create Directory : C:\Program Files (x86)\Trend Micro\OfficeScan\PCCSRV\Backup\Patch4_B2251\download\engine\ssapi64_v6\]

Success. -> Update [Link] -> Update [Link] -> Update [Link] -> Update [Link] -> Update [Link] -> Update [Link] -> Update [Link] -> Update [Link] -> Update [Link] -> Update [Link] -> Update [Link] -> Update [Link] -> Update [Link] -> Update [Link]

-> Update [Link] -> Update [Link] -> Update [Link] -> Update [Link] -> Update [Link] -> Update [Link] -> Update [Link] -> Update [Link] -> Update [Link] -> Update [Link] -> Checking file version - 2.90 (Failed) Patch -> Update OSCE 10.5 Behavior Monitoring Core Service modules : FileGroup400. Success. Patch -> Update OSCE 10.5 BM modules : FileGroup401. Success. -> Update [Link] -> Update [Link] -> Update [Link] -> Checking file version - 2.90 (Failed) Patch -> Update OfficeScan 10.5 Patch 4 Behavior Monitoring Driver modules... : FileGroup420.[Create Directory : C:\Program Files (x86)\Trend Micro\OfficeScan\PCCSRV\Backup\Patch4_B2251\Pccnt\Drv]

Success. Patch -> Update OfficeScan 10.5 Patch 4 Behavior Monitoring Driver modules... : FileGroup421. Success. Update [Link] Update [Link] Update [Link]

Update [Link] -> Checking ISAPI for 64-bit platforms... - 0 (Failed) -> Copy files to uncompress server help files -> Copy files to uncompress server help files -> Uncompress server help files -> check 32 or 64, whether FileSize \PCCSRV\WSS\isapi\[Link] is equal to \PCCSRV\WSS\x86\[Link] - 221184 Patch -> Update LWCS for 32 bit mode : FileGroup500. Failed. Rollback: -> Update LWCS for 32 bit mode : FileGroup500. Success.

Rollback:-> Uncompress server help files Rollback:-> Copy files to uncompress server help files Rollback:-> Copy files to uncompress server help files Rollback:Update [Link] Rollback:Update [Link] Rollback:Update [Link] Rollback:Update [Link] Rollback: -> Update OfficeScan 10.5 Patch 4 Behavior Monitoring Driver modules... : FileGroup421. Success.

Rollback: -> Update OfficeScan 10.5 Patch 4 Behavior Monitoring Driver modules... : FileGroup420. Success.

Rollback:-> Update [Link] Rollback:-> Update [Link] Rollback:-> Update [Link] Rollback: -> Update OSCE 10.5 BM modules : FileGroup401. Success.

Rollback: -> Update OSCE 10.5 Behavior Monitoring Core Service modules : FileGroup400. Success.

Rollback:-> Update [Link] Rollback:-> Update [Link] Rollback:-> Update [Link] Rollback:-> Update [Link] Rollback:-> Update [Link] Rollback:-> Update [Link] Rollback:-> Update [Link] Rollback:-> Update [Link] Rollback:-> Update [Link] Rollback:-> Update [Link] Rollback:-> Update [Link] Rollback:-> Update [Link] Rollback:-> Update [Link] Rollback:-> Update [Link] Rollback:-> Update [Link] Rollback:-> Update [Link] Rollback:-> Update [Link] Rollback:-> Update [Link] Rollback:-> Update [Link] Rollback:-> Update [Link] Rollback:-> Update [Link] Rollback:-> Update [Link] Rollback:-> Update [Link] Rollback:-> Update [Link] Rollback: -> Update OSCE 10.5 Patch 4 related modules for SSAPI : FileGroup300. Success.

Rollback:Update StatusLogUpdatedDiffTime in [Link] Rollback:Update MenuVersion in [Link] Rollback:Update Agent_BuildNumber in [Link] Rollback:Update [Link] Rollback:Update [Link] Rollback:Update [Link] Rollback:Update [Link] Rollback:Update [Link] Rollback:Update [Link] Rollback:Update [Link] Rollback:Update [Link] Rollback:Update [Link] Rollback:Update [Link] Rollback:Update [Link] Rollback:Update [Link] Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup143. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup142. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup141. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup140. Success.

Rollback: (empty) : FileGroup139. Success.

Rollback: (empty) : FileGroup138. Success.

Rollback: (empty) : FileGroup137. Success.

Rollback: (empty) : FileGroup136. Success.

Rollback: (empty) : FileGroup135. Success.

Rollback: (empty) : FileGroup134. Success.

Rollback: (empty) : FileGroup133. Success.

Rollback: (empty) : FileGroup132. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup131. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup130. Success.

Rollback: (empty) : FileGroup129. Success.

Rollback: (empty) : FileGroup128. Success.

Rollback: (empty) : FileGroup127. Success.

Rollback: (empty) : FileGroup126. Success.

Rollback: (empty) : FileGroup125. Success.

Rollback: (empty) : FileGroup124. Success.

Rollback: (empty) : FileGroup123. Success.

Rollback: (empty) : FileGroup122. Success.

Rollback: (empty) : FileGroup121. Success.

Rollback: (empty) : FileGroup120. Success.

Rollback: (empty) : FileGroup119. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup118. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup117. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup116. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup115. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup114. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup113. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup112. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup111. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup110. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup109. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup108. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup107. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup106. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup105. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup104. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup103. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup102. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup101. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup100. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup99. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup98. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup97. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup96. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup95. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup94. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup93. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup92. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup91. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup90. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup89. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup88. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup87. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup86. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup85. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup84. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup83. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup82. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup81. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup80. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup79. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup78. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup77. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup76. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup75. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup74. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup73. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup72. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup71. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup70. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup69. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup68. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup67. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup66. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup65. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup64. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup63. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup62. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup61. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup60. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup59. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup58. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup57. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup56. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup55. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup54. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup53. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup52. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup51. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup50. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup49. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup48. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup47. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup46. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup45. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup44. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup43. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup42. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup41. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup40. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup39. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup38. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup37. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup36. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup35. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup34. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup33. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup32. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup31. Success.

Rollback: -> Duplicate OfficeScan 10.5 4 Modules : FileGroup30. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup29. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup28. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup27. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup26. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup25. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup24. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup23. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup22. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup21. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup20. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup19. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup18. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup17. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup16. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup15. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup14. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup13. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup12. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup11. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup10. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup9. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup8. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup7. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup6. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup5. Success.

Rollback: -> Duplicate OfficeScan 10.5 Patch 4 Modules : FileGroup4. Success.

Rollback: -> Copying OfficeScan 10.5 Patch 4 modules... : FileGroup3. Success.

Rollback: -> Copying OfficeScan 10.5 Patch 4 modules... : FileGroup2. Success.

Rollback: -> Copying OfficeScan 10.5 Patch 4 modules... : FileGroup1. Success.

Rollback:-> Backup file. Rollback:-> Backup [Link] file. Rollback:-> Backup [Link] file. Rollback:-> Backup [Link] file. Rollback:-> Backup [Link] file. Rollback:-> Create Backup Folder Rollback:-> Create Backup Folder

Rollback:-> Create Backup Folder Rollback:-> Waiting for services to be fully stopped Rollback:-> Stopping OfficeScan services... Rollback:-> Move file \PCCSRV\WSS\[Link] Installation failed!

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