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HPSA Setup 20230530-091516

The log file documents the installation process of an HPSA software version 9.25.18.0 on a Windows device. It records checking for a previous installation, uninstalling the existing version, installing dependencies, installing the new version package using DISM, creating registry keys, setting permissions, and restoring preferences from a backup. The installation completed successfully with an exit code of 0.

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Tham Tat Quen
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0% found this document useful (0 votes)
76 views3 pages

HPSA Setup 20230530-091516

The log file documents the installation process of an HPSA software version 9.25.18.0 on a Windows device. It records checking for a previous installation, uninstalling the existing version, installing dependencies, installing the new version package using DISM, creating registry keys, setting permissions, and restoring preferences from a backup. The installation completed successfully with an exit code of 0.

Uploaded by

Tham Tat Quen
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as TXT, PDF, TXT or read online on Scribd

5/30/2023 [Link] AM: IsPreinstall: Checking if presintall mode

5/30/2023 [Link] AM: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\


Setup\State key is present, ImageState=IMAGE_STATE_COMPLETE
5/30/2023 [Link] AM: Preinstall: False
5/30/2023 [Link] AM: SilentInstall: False
5/30/2023 [Link] AM: The current installing HPSA version: [Link]
5/30/2023 [Link] AM: Program::HPSA8Installed: Error: Object reference not set to
an instance of an object.
5/30/2023 [Link] AM: isUpgrading: False, installedHPSAVersion: [Link]
5/30/2023 [Link] AM: Current PC is HP device.
5/30/2023 [Link] AM: current language: en-us
5/30/2023 [Link] AM: InstallFusionService: start.
5/30/2023 [Link] AM: HPSysInfoCap:Running
5/30/2023 [Link] AM: HPAppHelperCap:Running
5/30/2023 [Link] AM: HSA services exists.
5/30/2023 [Link] AM: driverStorePath: C:\Windows\System32\DriverStore
5/30/2023 [Link] AM: HPSysInfoCap path: C:\WINDOWS\System32\DriverStore\
FileRepository\hpcustomcapcomp.inf_amd64_3fe14bedeb9ca7a2\x64\[Link]
5/30/2023 [Link] AM: HPAppHelperCap path: C:\WINDOWS\System32\DriverStore\
FileRepository\hpcustomcapcomp.inf_amd64_3fe14bedeb9ca7a2\x64\[Link]
5/30/2023 [Link] AM: HSA installed in system32 folder, when comaparing with
[Link]
5/30/2023 [Link] AM: HSA installed in system32 folder, when comaparing with
[Link]
5/30/2023 [Link] AM: HSA installed in system32 folder, do not install HSA anymore.
5/30/2023 [Link] AM: HPSysInfoCap:Running
5/30/2023 [Link] AM: HPAppHelperCap:Running
5/30/2023 [Link] AM: Program::HPSA8Installed: Error: Object reference not set to
an instance of an object.
5/30/2023 [Link] AM: HPSA 8 or Framework not been installed before.
5/30/2023 [Link] AM: Meet to condition to install HPSA 9: True
5/30/2023 [Link] AM: Start to uninstall HPSA 9
5/30/2023 [Link] AM: End uninstall HPSA 9, result code: 0
5/30/2023 [Link] AM: Uninstall HPSA 9 finished.
5/30/2023 [Link] AM: InstallDependencies output:
c:\SWSetup\SP146042\HPSA9x\Dependencies\x64
c:\SWSetup\SP146042\HPSA9x\Dependencies\x64\[Link]

5/30/2023 [Link] AM: InstallDependencies error:


Add-AppxPackage : Deployment failed with HRESULT: 0x80073D06, The package could not
be installed because a higher
version of this package is already installed.
Windows cannot install package
[Link].140.00_14.0.26706.0_x64__8wekyb3d8bbwe because it has version
14.0.26706.0. A higher version 14.0.30704.0 of this package is already installed.
NOTE: For additional information, look for [ActivityId] 5c5f5cbc-9280-0001-2a2c-
615c8092d901 in the Event Log or use
the command line Get-AppPackageLog -ActivityID 5c5f5cbc-9280-0001-2a2c-615c8092d901
At C:\Users\tatqu\AppData\Local\Temp\[Link].ps1:8 char:1
+ Add-AppxPackage -Path "$dir\[Link].$[Link]"
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ CategoryInfo : NotSpecified: (C:\SWSetup\
SP14....[Link]:String) [Add-AppxPackage], Exception
+ FullyQualifiedErrorId :
DeploymentError,[Link]
d

5/30/2023 [Link] AM: Program::InstallHPSA9Dism: arguments: /Online /Add-


ProvisionedAppxPackage /PackagePath:"c:\SWSetup\SP146042\HPSA9x\
[Link]" /LogPath:C:\[Link]\logs\
HPSAUWP_dism.log /LicensePath:"c:\SWSetup\SP146042\HPSA9x\
dace548e5f15499aa7a01f41ad1eab3e_License1.xml"
5/30/2023 [Link] AM: Program::InstallHPSA9Dism: ExitCode: 0
5/30/2023 [Link] AM: Install HPSA9 package finished: install result: True
5/30/2023 [Link] AM: Creating registry keys
5/30/2023 [Link] AM: current system is 64-bit system, using the 64-bit reg file
5/30/2023 [Link] AM: Creating extraction folder : c:\SWSetup\SP146042\HPSA\
5/30/2023 [Link] AM: Successfully created registry keys
5/30/2023 [Link] AM: Succesfully deleted files in: c:\SWSetup\SP146042\HPSA\
5/30/2023 [Link] AM: Set permissions for users group on [Link] to full
control
5/30/2023 [Link] AM: Once again to make sure we have full permissions for the HP
Support Framework folder under ProgramData
5/30/2023 [Link] AM: granting admin access for file: C:\ProgramData\HP\HP Support
Framework\Resources\HPSFMessenger\[Link]
5/30/2023 [Link] AM: granting admin access for file: C:\ProgramData\HP\HP Support
Framework\Resources\HPSFMessenger
5/30/2023 [Link] AM: granting admin access for file: C:\ProgramData\HP\HP Support
Framework\Resources
5/30/2023 [Link] AM: IsPreinstall: Checking if presintall mode
5/30/2023 [Link] AM: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\
Setup\State key is present, ImageState=IMAGE_STATE_COMPLETE
5/30/2023 [Link] AM: Setting Language Key: en-US
5/30/2023 [Link] AM: Installing System Tray
5/30/2023 [Link] AM: System Tray was not upgraded. Same version
5/30/2023 [Link] AM: Remove the word 'support' so that HPSA shows up in start
menu.
5/30/2023 [Link] AM: trying to set the CIPOPtin value if [Link] or [Link]
file is available
5/30/2023 [Link] AM: [Link] file is not available at C:\ProgramData\Hewlett-
Packard\HP Ceement\[Link], checking if the [Link] is available
5/30/2023 [Link] AM: couldn't find the [Link] file path
5/30/2023 [Link] AM: Installing Help and Support
5/30/2023 [Link] AM: In doHelpSupportInstallPOST
5/30/2023 [Link] AM: signature validation failed for C:\Windows\Help\OEM\scripts\
[Link]
5/30/2023 [Link] AM: Current system is Win8 or later
5/30/2023 [Link] AM: InstallTasks::ControlTaskbar:: command: ShowTaskbarIcon
5/30/2023 [Link] AM: path is: C:\Program Files (x86)\HP\HP Support Framework\
[Link]
5/30/2023 [Link] AM: Setting NotifyPopup for HPSA popup mode
5/30/2023 [Link] AM: Refreshing system icon cache
5/30/2023 [Link] AM: Preparing to create HPSA shortcuts
5/30/2023 [Link] AM: Creating desktop shortcut for HPSA.
5/30/2023 [Link] AM: Create desktop lnk file result: True
5/30/2023 [Link] AM: Refresh system icon cache again to make sure we show the
correct application icon
5/30/2023 [Link] AM: InstallTasks::ControlTaskbar:: command: ShowTaskbarIcon
5/30/2023 [Link] AM: path is: C:\Program Files (x86)\HP\HP Support Framework\
[Link]
5/30/2023 [Link] AM: Program::RestorePreference: Error:Object reference not set to
an instance of an object.
5/30/2023 [Link] AM: Start to copy keys in HKEY_USERS
5/30/2023 [Link] AM: subkey count in HKEY_USERS is 6
5/30/2023 [Link] AM: Try to open subkey .DEFAULT
5/30/2023 [Link] AM: Try to open subkey Software\Hewlett-Packard\HPSF_Save under
this user key
5/30/2023 [Link] AM: Try to open subkey S-1-5-19
5/30/2023 [Link] AM: Try to open subkey Software\Hewlett-Packard\HPSF_Save under
this user key
5/30/2023 [Link] AM: Try to open subkey S-1-5-20
5/30/2023 [Link] AM: Try to open subkey Software\Hewlett-Packard\HPSF_Save under
this user key
5/30/2023 [Link] AM: Try to open subkey S-1-5-21-376845310-3581146623-59271055-
1001
5/30/2023 [Link] AM: Try to open subkey Software\Hewlett-Packard\HPSF_Save under
this user key
5/30/2023 [Link] AM: Try to open subkey S-1-5-21-376845310-3581146623-59271055-
1001_Classes
5/30/2023 [Link] AM: Try to open subkey Software\Hewlett-Packard\HPSF_Save under
this user key
5/30/2023 [Link] AM: Try to open subkey S-1-5-18
5/30/2023 [Link] AM: Try to open subkey Software\Hewlett-Packard\HPSF_Save under
this user key
5/30/2023 [Link] AM: Target folder is C:\users\All Users\AppData\Local\HP\HP
Support Framework Backup, dest folder is C:\users\All Users\AppData\Local\HP\HP
Support Framework
5/30/2023 [Link] AM: Target folder is C:\users\Default\AppData\Local\HP\HP Support
Framework Backup, dest folder is C:\users\Default\AppData\Local\HP\HP Support
Framework
5/30/2023 [Link] AM: Target folder is C:\users\Default User\AppData\Local\HP\HP
Support Framework Backup, dest folder is C:\users\Default User\AppData\Local\HP\HP
Support Framework
5/30/2023 [Link] AM: Target folder is C:\users\Public\AppData\Local\HP\HP Support
Framework Backup, dest folder is C:\users\Public\AppData\Local\HP\HP Support
Framework
5/30/2023 [Link] AM: Target folder is C:\users\tatqu\AppData\Local\HP\HP Support
Framework Backup, dest folder is C:\users\tatqu\AppData\Local\HP\HP Support
Framework
5/30/2023 [Link] AM: Program::Main: ExitCode: 0

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