NHM 9 MN HC: QUN TR KINH DOANH DCH V TI: QUN TR DCH V RP CHIU PHIM GALAXY

I. GII THIU GALAXY CINEMA

Thnh lp nm 2003 Galaxy l cm rp mang tiu chun Hollywood hin i bc nht u tin xut hin ti Vit Nam. Hin galaxy c 3 cm rp ti TP.HCM:

Galaxy Nguyn Tri : 230 Nguyn Tri, Q.1 Galaxy Nguyn Du : 116 Nguyn Du, Q.1 Galaxy Tn Bnh : 246 Nguyn Hng o. Q. TB S MNH PHT TRIN Cng chin lc pht trin th trng mnh m, c s u t chm cht cn thn v thit b, nhng phng chiu 3D kiu mi ca Galaxy m ra c hi khn gi tip cn phim 3D vi cht lng hnh nh v m thanh tin tin nht. Vi th mnh v v tr cng vi chnh sch gi c hp l, Galaxy xng ng l im n hon ho cho nhu cu gii tr tng hp ca ng o khn gi. TM NHN N NM 2020 Galaxy ha hn s m rng h thng ti nhng thnh ph ln khc trn khp c nc trong tng lai rt gn sp ti. S dng cng ngh chiu phim 3D Digital tn tin vo bc nht trn ton b h thng, cm rp Galaxy t ho mang li cho bn mt khng gian in nh sng ng. Galaxy ni cc bn c th giao lu, th hin ng cp phim nh ca bn thn mnh v nhng ngi bn tm giao m in nh. Ti y bn cn c th tn hng nhng khonh khc cc k gay cn, lng mn t nhng b phim khng t kinh in nh th gii v nhng b phim Made in Vietnam. GI TR CT LI Nhu cu gii tr l hng u. em n s thoi mi v th gin nht vi cc phng chiu sang trng, hin i v sinh ng. Xem cht lng phc v l thc o hiu qu, lun tn tm vi

 khch hng v phn u khng ngng em li nhng dch v hon ho nht. Thng thc dch v gii tr nh mong mun. CHIN LC THC HIN Galaxy tp trung ch yu: Chin lc sn phm Chin lc gi Chin lc phn phi Chin lc xc tin V thu ht ngi xem bng vic nhp nhiu phim hay, cc chng trnh khuyn mi hp dn.

II. MAKETING

i tng khch hng: Cm rp Galaxy Cinema l chui rp theo tiu chun quc t c t nhng v tr c a ngay ti trung tm v hin ang l im hn ca gii tr snh iu hoc cc gia nh ti TP.HCM khi h c nhu cu thng thc cc b phim hay trong nc v nc ngoi. SN PHM P1 Cm rp Galaxy Cinema tp trung ch yu vo vic cng chiu cc dng phim ha 2D v 3D. ha 2D 2D (D_Dimensional) l hnh nh c xy dng trn chng trnh ho my tnh 2 chiu (2 Dimensional), cng nh h to 2 chiu ca trc to , n phn nh mt phong cch ho phng. ho 2 chiu khng c s tham gia hoc c nhng rt t ca cc hiu ng 3 chiu c trng nh hiu ng chiu sng, phn chiu, bng. -Cc hnh nh ca cc ha s u c bng nhng n c v bng tay hay hiu chnh khng c s tham gia ca ngun sng. -c trng d nhn dng nht ca chng trnh v 2D l khng th xoay gc quay c. -c trng tip theo l mi th u hon ton bng 2D t hu cnh, vt th n tin cnh to nn mt ci hnh ging nh phim hot hnh ct giy, mi th u t hnh v trn mt mt phng.

 ho 3D Khung hnh 3D c xy dng trn h thng ho my tnh 3 chiu(3 Dimentional), h thng ho ny khai thc 3 chiu khng gian l chiu ngang dc su to nn mt th gii hnh khi khc hn th gii hnh phng ca 2D. ho 3D khai thc ti a cc hiu ng 3 chiu nh bng, chiu nh sng, s phn chiu nh vo h thng ngun sng v x l bng my Tuy vy hnh nh chp t khung hnh 3D vn gi l 2D, nhng bng chng trnh 3D ta c th chp nhiu tm nh nhiu gc cnh khc nhau t 1 khung hnh 3D. Phim 2D t 45.000 n 80.000 ng, phim 3D t 70.000 n 160.000 ng. Trong , bao gm cc th loi phim nh sau:
Phim hnh ng(Action film) : Thng bao gm s i u gia "ci thin" v "ci

c" vi nhiu cuc chin c lit bng tay khng hoc v kh, tit tu nhanh v k xo in nh cao.
Phim phiu lu (Adventure film): Bao gm cc chuyn du hnh mo him cha ng

nhiu him nguy hoc may mn, i khi c yu t thn thoi.

Phim thn b (Mystery film): Thng l qu trnh iu tra v mt b n cha c

khm ph.
Phim trinh thm (Thriller film): thng c coi l loi phim n khch bc nht trong

loi hnh phim truyn, k cc truyn iu tra hnh s, gin ip, phn gin, qun bo, ... Phim rt ch a ln u tin hng u hnh ng ch khng phi t duy phn xt bn trong cc nhn vt v ct truyn c sinh ng hn, gy c hiu qu mn nh c lit, cng thng hn, phim i khi phi hi sinh ci pht hin bt ng y hng th cui truyn i vo hnh ng song song trong cuc u tranh mt sng mt cht gia thm t v qun gian.
Phim hi(Comedy film): Cha ng nhiu chi tit hi hc gy ci cho ngi

xem
Phim kinh d(Horror film): Cha nhiu yu t kinh d, cc cnh mu me gy cm

gic s hi cho ngi xem

Phim Tng Tng (Fantasy film): bi cnh kg c thc, thng lin quan ti hin

tng siu nhin, magic.Phim tng tng c nh gi l khc xa vi th loi phim Kinh d hoc Phim Khoa hc Vin tng.
Phim chnh kch (Drama film): Thng tp trung ni v cuc i hoc mt giai on

trong cuc i ca nhn vt chnh

Phim gi tng(Fantasy film): Gn tng t phim khoa hc vin tng khi ni v

nhng iu khng tn ti trong thc t, im khc l phim gi tng thng da trn cc truyn thuyt hoc thn thoi

 Phim lng mn (Romance film): Tp trung khai thc tnh yu lng mn gia cc nhn

vt chnh

Dch v cng thm:n cc cm rp thuc Galaxy Cinema, khch hng cn c th th gin vi cc loi hnh gii tr a dng nh: qun caf lch s v thong mt, canteen n ung, phng chi games, nh sch mini, hoc tranh th mua sm ti Siu th CitiPlaza cnh Galaxy Nguyn Tri. Ngoi ra, Galaxy Cinema cn c dch v cho thu phng hi ngh cc doanh nghip c th t chc hoi tho, s kin mt cch tt nht

XC TIN P4
Galaxy lun c nhiu chng trnh u i hp dn nhm thu ht khch hng. Chng trnh khuyn mi: p dng th gim gi cho cc phn combo bp rang v nc khi khch hng mua 2 v

xem phim.
Chng trnh Lucky Galaxier : khi khch hng n cm rp Galaxy thng thc

phim, h s c c hi c gp s gi b mt ca Galaxy mt cch ngu nhin. Sau khi tham gia th thch, nu khch hng vt qua, h s c tng v xem phim min ph cho bt c phim 2D no. Ngoi ra, bi phng vn ny s c ng trn web ca Galaxy cng vi hnh nh ca khch hng.
T chc bui pht v xem phim min ph cng vi cc ca s, din vin Tng ly nha trong chng trnh L x u nm i vi mt s phn combo c

bit.

 Chng trnh qung co: In cc t ri gii thiu s lc ni dung phim, cc sut chiu

c th gip khch d dng lc chn phim v thi gian thch hp.

T chc cc event gii thiu phim. Dn poster qung co phim nhng on ng c nhiu ngi qua li

CON NGI P5 Vic chun b trang phc, phn chia nhim v c th cho nhn vin c Galaxy Cinema ch v sp xp hp l. C th nh sau: Nhn vin quy v:
Trang phc: vy m mu en, o somi cam c logo Galaxy Cinema Nhim v: tip xc n cn, nim n cho n khch hng, bn v cho khch hng,

nhn t v cho khch hng mun mua vi s lng ln.

Nhn vin canteen:

Trang phc: qun kaki en, o somi cam c logo Galaxy Cinema Nhim v: bn n, thc ung cho cc khch hng. (VD: popcorn, pepsi, hotdog)

Nhn vin khn phng:

Trang phc: qun en, o thun mu cam c logo Galaxy Cinema Nhim v: sot v ngay cng rp, dn khch vo ng s gh ghi trn v.

Nhn vin bo v:
Trang phc: qun en, o somi trng c logo Galaxy Cinema Nhim v: hng dn khch vo mua v, bo v khch hng khi i xem phim, gi trt

t an ninh rp.

YU T HU HNH P6 Web, c s vt cht, mi trng lm vic, cch b tr quy v.

C s vt cht: C 3 rp chiu phim u c thit k p mt, khang trang, v theo mt phong cch ring. 30/3/2007 Galaxy Nguyn Tri c a vo s dng vi tr gi 20 t ng ti a ch 230 Nguyn Tri, qun 1, TP HCM. y l rp phim u tin ca Vit Nam c thit k theo kin trc m phong cch Hollywood. Ta lc ti tng 1 ca khu thng mi City Plaza vi m hnh phc hp hon chnh, Galaxy chim din tch 2000 m2. Cm rp c gn 1.000 gh, h thng m thanh dolby surround v mn hnh cong theo tiu chun M. H thng k thut ca rp c s t vn chuyn nghip ca cc chuyn gia thuc tp on Warner Bros.

Sau khi khai trng h thng ny, Thin Ngn s hu 2 cm rp quy m nht TP HCM, c c chng trnh khuyn mi mua mt v tng mt v vo th ba hng tun. Phim d kin chiu u tin rp Galaxy Nguyn Tri l m kinh hong, tc phm th loi kinh d - hi ca in nh M. Ngoi ra, Galaxy Studio gp rt xy dng thm cm rp mi Galaxy Cinema Tn Bnh, ta lc ti ng Nguyn Hng o, ngay trung tm Tn Bnh, vi tiu chun quc t. Galaxy Cinema Tn Bnh c khai trng trong dp l 30/04/2010. Website: Website ca Galaxy c thit k rt phong ph, d nhn v tm kim thng tin v phim, gi v, ni dung phim, th loi phim, lch chiu, c th xem phim trc khi t v xem phim. Ngoi ra, Galaxy cn cho php bn t v qua mng v ly v trc gi xem phim. Khng nhng vy trn website cn c c bn ch dn ng i v ni tht rp gip khch hng d la chn a im thch hp v khng gian mnh mong mun. Mi trng: Cc rp chiu phim c dn dp sch s sau mi b phim c chiu. Khng gian trong phng chiu phim v ngoi rp cng c nhn vin lam v sinh k cng, m bo mi trng trong lnh, thong mt.

Quy bn v: c b tr ni d thy, khng gian chuyn nghip, rng ri, khng gy ngt ngp mi khi xp hng mua v vo nhng ngy l tt, to s thoi mi cho khch hng khi t v mua v.

Phng chiu phim Tip tc u t th thu ht khch hng, Galaxy Studio xy dng phng chiu phim 3D, c khai trng v a vo s dng vo ngy 9/4/2010, vi 2 phng chiu 3D hin i ti Galaxy Cinema Nguyn Du v Galaxy Cinema Nguyn Tri. Sau khi Galaxy Hng o c xy dng xong v a vo s dng vi 4 phng chiu phim 2D v 1 phng chiu phim 3D. Tm im hp dn ca cm rp chnh l phng chiu 3D ti rp vi sc cha hn 200 khn gi. Phng chiu c trang b h thng trnh chiu ti tn vi h thng my chiu s dng cng ngh mi nht trn th gii cho hnh nh sc nt v m thanh sng ng. Ngoi mn hnh chiu cc ln, Galaxy Cinema cn trang b mt lot knh eo 3D chuyn dng thi trang s em n s ti a thoi mi cho ngi xem. Cc phng chiu 3D ca Galaxy c xy dng da trn s t vn ca cc chuyn gia tp on Warner Bros. tng tnh tin li cho khn gi, cc rp chiu phim 3D ca Galaxy Studio s nhn t v qua mng.

TIN TRNH THC HIN P7 Gi xe: Khi khch hng n bt k im xem phim no ca Galaxy, iu u tin khch hng s d thy: bi gi xe, ngoi tr Galaxy Nguyn Tri, khch hng phi gi xe trong hm v bng qua ng vo rp. Cc bi gi xe u c nhng im mnh v yu. Galaxy Nguyn Du v Galaxy Hng o: bi xe rng, nm bn tay phi khi bc vo khun vin rp, nhng vic gi xe hi lu v lm mt thi gian v khng c mi che nh vy nu vo tra h nng s lm yn xe nng nh la, nhng mt u im: thi ca nhn vin li tn tnh vi khch hng.

Book v: Khch hng tham kho cc loi phim v ang c cng chiu trn website v c th xem trc 1 on trch ca phim vic la chn thun tin hn. Gi v cng c sn

trn website. Khch hng c th n rp mua v trc hoc tin hn na l book qua website hoc in thoi v ly v trc gi chiu phim. Trong khi ch ti gi chiu phim, khch hng c th ngi ch ti gh trong khng gian gn quy v hoc ti quy nc ca rp. Vo xem phim: Sau khi cm v, khch hng c th vo rp ngi ch hoc ch bn ngoi n khi ti gi chiu phim. u phim, rp thng chiu tr 5 10p ch khch vo gn bt u b phim. Mc ch: khng khch hng mt 1 pht no ca b phim m h mong mun c xem
III. QUN TR TI CHNH

1. Qun tr ngun vn Qun tr cc khon n Vay vn ngn hng Mua hng thanh ton chm vi nh cung cp phim, thit b trnh chiu

2. Qun tr vn ch s hu C chnh sch thu ht c ng mi bnh trng qui m a ra cc gii php tng li nhun Huy ng vn: pht hnh c phiu,

2. Qun tr ti sn Ti sn c nh: Hng tun kim tra kim m ti sn Thu nhng ti ln c gi tr ln Mua hn ti sn nu cn thit

Ti sn lu ng: Kim sot tin mt bng h thng thu ngn Kim sot cng n Lp k hoch vay vn

Ti sn Ti sn c nh Ti sn lu ng Tng 3. Qun tr doanh s

2009 (ng)

2010 (ng)

35.672.388.421 7.398.231.434 43.070.619.855

56.829.627.626 11.838.233.939 68.667.861.565

Pht trin nghip v phng Marketing/ PR Lun cp nht phim mi v nhng phim bom tn Hp tc sn xut phim iu chnh gi tng vo nhng ngy l tt o to cho nhn vin k nng phc v khch hng Pht trin thm cc chi nhnh nhng ni c nhu cu cao v th trng ln 2009 (ng) 2010 (ng) Tc pht trin (%) 41%

Doanh s

27.213.321.342

38.370.783.092

4. Qun tri chi ph a ra cc gii php tit kim v in, nc Ct gim nhn vin hot ng khng hiu qu a ra cc mc gii hn v chi ph tng chi nhnh Ct gim nhng khon u t khng c hiu qu nh gi hiu qu chi ph cho cc hot ng Marketing - PR Thc hin khu hao ph hp 5. Hch ton Tnh ton hiu qu sinh li. a ra cc gii php tng li nhun

 Tnh ton hiu qu cc khon u t 2009 (ng) Li nhun rng Vn u t T sut li nhun 12.232.342.032 39.039.299.200 31% 2010 ( ng) 21.434.123.334 65.342.345.543 33%

IV. QUN TR NGUN NHN LC Tng s nhn vin ca ton h thng l hn 500 nhn vin, tnh n u nm 2012 Trung bnh mi rp c t 170-180 nhn vin. Trong , s lng nhn vin bn thi gian chim khong 30% tng s nhn vin C h thng thng tin nhn vin c qun l theo tng rp v lun m bo ngun lc phc v cho vic kinh doanh
1. Qui trnh tuyn dng:

c tnh s lng nhn vin M t cng vic Thng bo tuyn dng Tip nhn, chn lc h s Phng vn Th vic Phn b v cc cm rp v lam vic chnh thc 2. Mt s tiu chun tuyn dng Nhn vin phc v khch hng (ton thi gian/bn thi gian): Tt nghip PTTH tr ln Ngoi hnh kh Anh vn giao tip Nhanh nhn, nhit tnh, vui v, thn thin

 Chp nhn lm vic vo cc ngy l, tt Lm vic theo ca Nhn vin h tr an ninh (ton thi gian/bn thi gian): Nam, tt nghip PTTH tr ln Sc khe tt Nhanh nhn, nhit tnh, vui v, thn thin Chp nhn lm vic vo cc ngy l, tt
Lm vic theo ca

3. o to o to k nng giao tip vi khch hng Hng dn v thc hnh qui trnh phc v khch hng, cch x l tnh hung( vd: mt in, s tn khi c nguy him xy ra) Thng xuyn hun luyn v thng tin n nhn vin cc chng trnh khuyn mi( vd: nhn vin c ph bin thng v xem phim trc khi bt u trnh chiu) 4. Lng thng
Lng: theo v tr ca nhn vin bn thi gian v ton thi gian. Hng nm, cng

ty nh gi xp loi nhn vin tng lng.

Thng: ngoi lng cn bn cn c tin thng chuyn cn cho nhn vin i

lm ng gi, chm ch.

5. Pht trin ngh nghip Hng nm, cng ty nh gi xp loi nhn vin tng lng. i vi nhn vin c nng lc th cng ty s cn nhc ln qun l.

6. Phn cng - kim tra, gim st iu chnh Phn cng: rp galaxy c nhiu v tr cng vic. Cc v tr cng vic ch yu l nhn vin phc v khch hng, h tr an ninh, k thut, v sinh. Kim tra, gim st:

 vin.

H thng camera gim st theo di thi phc v khch hng ca cc nhn

B tiu chun xp loi nhn vin: ngoi hnh, tc phong, kin thc, thi , cung cch phc v khch hng iu chnh: khin trch, cnh co, tr lng, nu mc sai phm. 7. Thng tho Nu nhn vin c nhu cu tng lng c th trc tip xut nguyn vi qun l, sau cp trn s xem xt nh gi th hin tnh dn ch. 8. Pht trin cc mi quan h ni b Hng nm, cng ty t chc nhng chng trnh giao lu hot ng tp th to s on kt gia cc nhn vin.

V. QUN TR QU TRNH SN XUT DCH V 1. Qa trnh sn xut dch v

Chng trnh t v trc tuyn (Booking Online) c dnh ring cho thnh vin ca Galaxy Cinema v c p dng ti h thng rp chiu phim Galaxy. Khch hng khng phi tn ph khi ng k tham gia thnh vin Galaxy Cinema. V xem phim c t trc t website Galaxy s c gi ring cho bn cho n ht thi hn xut v. Booking Online v Payment Online. Chng ti bit rng 99% khch hng truy cp trang web Booking online, m bo cho mnh ch ngi p nht ca b phim hot nht. Nhng vn c trng hp book v online ri m vn mt ch v khng n trc thi gian quy nh thanh ton v ly c v t. Tnh trng y s khng cn na u, khi Payment Online c ra i vo ngy 13.10.2011 ny. By gi, hy t v v s dng nhng chic th Visa Card, Master Card, v ATM ca cc ngn hang Vietcombank, Dong A, Viettin Bank, Techcombank, Eximbank ( ng k dch v thanh ton trc tuyn) bn s khng phi b ph 45 pht n trc gi chiu xp hng thanh ton v booked na. Thoi mi hon thnh nhng project nc rt trong 45 pht c di ra i nh. ng qun em theo giy t ty thn hp l nhn din khi ly v. - v www.galaxycine.vn y cng s l ni gii p mi thc mc ca cc bn v trang web, v nhng b phim, nhng event v cc rp chiu ca Galaxy. ng ngi ngn hi d bn ngh cu hi c t ti u, i ng nhn vin tn tnh ca GALAXY lun sn sng gii p mi thc mc ca chng ta. iu nhiu ngi thch nht y chnh l cung cch phc v ca nhn vin, h rt tn tnh v ha ng, khi khch hng bc vo phng chiu phim th c nhn vin hng dn hng dy gh,s gh , a khch hng n tn gh, ch cch no ngi ng ch ca mnh. +Snh ch:

n cc cm rp thuc Galaxy Cinema cn l im hn l tng cho cc cuc gp g. Ti snh ch galaxy, bn c th th gin vi cc loi hnh gii tr a dng nh: qun caf lch s v thong mt, Thng thc tng git c ph hay nhng cc bia mt lnh trong lc xem on gii thiu cc phim mi trn cc mn hnh TV ln, v thoi mi truy cp internet wifi min ph. canteen n ung, phng chi games, nh sch mini, hoc tranh th mua sm ti Siu th CitiPlaza cnh Galaxy Nguyn Tri. +Gh ngi: Ch ngi ca Galaxy c thit k tinh t gip khch hng c th xem phim mt cch thoi mi v thun tin. Ngoi ra, khong cch t mn hnh n hng gh u tin kh hp l nn d c ngi hng nht cng khng c cm gic mi c nh nhng rp chiu phim khc.

galaxy c trang b h thng gh ngi hin i, tin nghi c th d dng iu chnh nghing v tay gh. c bit, c sn gh dnh cho tr em, gip cc b d dng xem phim. MegaStar cn l im hn l tng cho cc cuc gp g Phim 3D: Bn sn sng thng thc phim 3D? Galaxy Cinema 3D s gi n khn gi mt tri nghim phim nh sng ng n kinh ngc. Bn s c cm gic mnh thc s phiu lu vo th gii ca phim vi cht lng hnh nh, mu sc v m thanh trung thc v r nt. K thut s 2D: Galaxy Cinema quyt tm mang n cho khn gi mt th gii gii tr ng cp quc t. c h thng mn nh hin i ti cm rap galaxy nguyn du,nguyn tri,tn bnh. cng cng ngh k thut s 2D. B my chiu tn tin ny s cho bn cht lng m thanh v hnh nh tuyt ho nht khi xem phim ti Galaxy Cinema . Cc h thng rp ca Galaxy Cinema u nm cc a im thuc khu vc trung tm, c bi gi xe rng ri, thun tin (ring Galaxy Nguyn Tri c bi gi xe ring). Ngoi ra, h thng cc dch v gii tr nm lin k s gip qu khch hn ch thi gian di chuyn v khng tr gi xem phim. Danh sch phim ca Galaxy lun c cp nht v b sung lin tc. Galaxy s em n cho khn gi nhng b phim bom tn ca th gii v Vit Nam mt cch nhanh chng v sm nht. i ng nhn vin tr trung, vui v ca Galaxy Cinema lun sn sng phc v nhu cu gii tr, th gin ca qu khch. Galaxy Cinema l thin ng in nh, ni cho mi ngi cm gic tn hng v khm ph. chng trnh u i nh gim gi v cho HS-SV, coupon gim gi v vo nhng ngy chiu, ca chiu nht nh. Tt c nhng thay i tch cc ny khin i ng khn gi tr yu phim nhng thng by lu nay b b qun thc s c nhiu la chn cho nhu cu xem phim, giao lu b bn, tip cn nn in nh th gii, m p nhng tham vng pht trin in nh Vit.

im cng galaxy cinema

Khng gian thong ng, sch s. Cht lng m thanh, hnh nh r nt. Gi c phi chng. Nhiu chng trnh khuyn mi hp dn. - Gh ngi thoi mi, tin nghi.. Mn hnh to, m thanh chun. Galaxy l n v u tin m rp hin i, chiu phim nng st ca Hollywood Vit Nam v c phong cch phc v cng rt tin tin. Cm rp u tin ca Galaxy c xy dng ti nh thi u Nguyn Du c thi k kinh doanh huy hong ngay thi im rp mi ra mt, thng 5/2005, nhiu sut chiu thng ht v. Ngoi nhp phim, Galaxy cn l nh sn xut phim. Hin Galaxy c 3 cm rp TP.HCM, rp no cng c phng chiu 3D v gi v th mm hn MegaStar, v xem phim 2D thp nht l 45.000 v cao nht l 70.000, vo happy day (th Ba hng tun) v 2D ch 40.000. V xem phim 3D dao ng t 60.000 n 110.000, cao nht l gi cho gh VIP 150.000 ng. cng ty BHD cng ra mt rp u tin ca mnh TP.HCM v to im nhn bng nhng hot ng mang tnh life-style (phong cch sng) thu ht khn gi nh s xut hin ca cc ngi sao phim nh trong nc trong nhng dp cui tun hoc ngy l, lm nhng gh ngi ring dnh cho sao v sp ti cn c phng casting t ng dnh cho khn gi teen. Vi phng casting ny, ging nh phng chp nh sticker t ng, khn gi c th thoi mi din xut trc mt my quay t ng, nh tuyn chn s xem v li li bnh.

2. K hoch nhn s Cng vic Bn v Cc vic phi lm Bn v, nghe in thoi t v, kim tra v tr gh Kim tra v, n nh trt t Dn ng cho khch ti gh ngi Ngi thc hin Nhn vin bn v

Sot v Hng dn

Kim sot vin Nhn vin khng phng

iu khin my mc Vn hnh my chiu, x l khi gp ri ro v my mc

K thut vin

3. Kim tra iu chnh S dng h thng camera quan st Kim tra trang phc, tc phong, cch phc v khch hng t xut

HT