Professional Documents
Culture Documents
Decision Making How to Make Good Decisions Problem Solving Building Decision Making Skills Controlling
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Controlling
Controlling: process by which supervisors measure, evaluate, and compare results to goals, and standards previously agreed upon, and take corrective action when nessicary. Major area is COST. Productivity: efficiency which which inputs are converted into outputs. Productivity standards: defined acceptable quantity of work expected. Use control techniques.
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Controlling Techniques
Require records and reports Develop and enforce performance standards Develop and enforce productivity standards Develop and enforce departmental policies and procedures Observe and correct employee actions Train and retrain employees Discipline when appropriate Be a good role model
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