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Products Tangible

Service Intangible and perishable; consumed in the Process of their production Can be produced to inventory for Availability achieved by keeping the off the productive Shelf availability System open for services. Minimal contact with ultimate High contact with clients or consumer customers. Complex and interrelated Simple processing processing Demand on system variable on Demand commonly variable on weekly, monthly an seasonal basis hourly , daily and weekly basis Markets served by production system are regional, national and international Large units that can take advantage of economies of scale Markets served by production system are usually local. Relatively small units to serve local markets

Location of system is in relation to Location, dependent on location of regional, national and international local customers , clients and users. markets.

Cost

Flexibility

COMPETITIVE PRIORITIES

Time

OMPETITIVE RIORITIES

Quality

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