Professional Documents
Culture Documents
Mn hc : Qu n tr th ng hi u (Brand management) Chuyn ngnh: Qun tr Marketing Thi lng: 45 tit Thi gian: 15 tun Ging vin: Phm Th Lan Hng Ni lm vic: Khoa Qun tr Kinh doanh, trng i hc Kinh t, i hc Nng in thoi: 0511 836934 a ch e-mail: phamlanhuong2006@yahoo.com Website trng i hc kinh t Nng: www.due.edu.vn
Mc tiu mn hc
Gii thch tm quan trng ca vic xy dng thng hiu, c xem nh l mt cng c Marketing quan trng. Khuyn ngh la chn nhng yu t thng hiu cho mt sn phm c, cung ng cho mt th trng mc tiu nht nh. ra cc chin lc xy dng v qun tr vn thng hiu. M t cc phng php o lng vn thng hiu.
Cu trc mn hc (8 chng)
Chng 1: Tng quan v thng hiu v qun tr thng hiu Chng 2: Vn thng hiu nh hng khch hng Chng 3: nh v thng hiu v gi tr Chng 4: Chn cc yu t thng hiu xy dng vn thng hiu
Cu trc mn hc
Chng 5: Thit k cc chng trnh Marketing nhm xy dng vn thng hiu Chng 6: Truyn thng hp nht trong xy dng vn thng hiu Chng 7: Pht trin h thng o lng v qun tr vn thng hiu. Chng 8: Thit k v thc hin cc chin lc gn thng hiu
Yu cu i vi sinh vin
Ln lp thi lng qui nh Ghi chp bi y Thc hin y bi tp do gio vin yu cu Nng ng, sng to trong gi hc Tip cn thng xuyn nhng vn thc tin c lin quan n bi hc
nh gi
D n thng hiu : 20% Bi kim tra gia k: 20% Bi thi cui k :40% Tham gia tho lun :10% (B im 0 nu
khng c ng gp ti lp)
Bi tp tnh hung:10%
Chng 1
Mc tiu nghin cu
Tm hiu khi nim thng hiu, so snh thng hiu vi sn phm Ch ra tm quan trng ca thng hiu i vi t chc Nu nhng c im cn c ca mt thng hiu mnh Nhn thc v khi nim vn thng hiu Khi qut v tin trnh qun tr thng hiu
nh ngha sn phm
Sn phm: Bt c th g c cung cp trn th trng tha mn mt nhu cu v mong mun no . (Kotler) l: Hng ho vt cht, dch v, con ngi, t chc, a phng hoc tng
5 cp sn phm
Cp Cp Cp Cp Cp
li ch ct li sn phm chung sn phm k vng sn phm gia tng sn phm tim tng
Mt thng hiu l mt sn phm, c thm vo nhng yu t phn bit n vi nhng sn phm khc c thit k tha mn cng mt nhu cu (Keller) Sn phm l yu t ct li ca thng hiu. Mt thng hiu thnh cng lun i i vi mt sn phm thnh cng.
em n mt s thuc tnh sn phm trong tm tr khch hng Phn nh li ch m ngi tiu dng nhn c Th hin gi tr ca nh sn xut i din cho mt nn vn ho nht nh Th hin tnh cch ca mt con ngi, con vt hoc vt th Ch ra loi ngi mua hoc ngi s dng
Gi tr ca cc thng hiu
120 100 80
T la M
60 40 20 0
Coca-cola (113) Johnson & Johnson (104) Procter &Gamble (83) Unilever (90) Amazon .com (22)
Hng ho vt cht (Coca-cola, Kodak, Sony, Mercedes-Benz) Dch v (Bristish Airways, FedEx) Nh phn phi, nh bn l (Wal-mart) Sn phm v dch v cung ng trn mng (Google, Yahoo) Con ngi v t chc (Bill Gates, Unicef) Th thao, ngh thut v gii tr (Manchester United) a phng (Paris, London) tng (AIDs ribbons)
Qun tr thng hiu l mt tin trnh kim sot mi vn lin quan n cch thc thng hiu ni, lm v c nhn thc Tin trnh qun tr thng hiu: nh dng v thit lp gi tr v nh v thng hiu Hoch nh v thc hin cc chng trnh Marketing thng hiu o lng v din gii hiu nng thng hiu Tng trng v duy tr vn thng hiu
-Chui gi tr thng hiu -Kim ton thng hiu -Theo di, gim st thng hiu -H thng qun tr vn thng hiu -Ma trn thng hiu-sn phm -Cp bc v danh mc thng hiu -Chin lc m rng thng hiu -Phc hi v cng c thng hiu
Cng ty Nc xut x Knh phn phi Cc thng hiu khc Vt chng thc S kin
Chu i gi tr th ng hi u
- Ngun vn thng hiu - Kt qu vn thng hiu
H th ng o l ng v n th ng hi u
- Cc nguyn tc o lng vn thng hiu - Bn bo co vn thng hiu - Cc trch nhim ca vn thng hiu
2. Xc nh ma trn thng hiu-sn phm a. M rng thng hiu Thit lp vn thng hiu mi v nng cao vn thng hiu hin ti b. Danh mc thng hiu Ti a ha bao ph v ti thiu ha s chng cho
3. Tng cng vn thng hiu qua thi gian a. Cng c thng hiu i mi trong thit k sn phm, sn xut v bn hng Thch ng i vi ngi s dng v hnh tng ngi s dng b. Hi sinh thng hiu Chin lc quay tr li c bn Chin lc iu tra li
4. Thi t l p vn thng hiu qua cc phn on th trng a. nh dng s khc bit trong Cch thc ngi tiu dng mua v s dng sn phm hnh vi ng x ca ngi tiu dng Nhng g h bit v cm nhn v cc thng hiu khc nhau. iu chnh chng trnh gn thng hiu La chn cc yu t thng hiu Bn cht ca cc chng trnh Marketing h tr Gia tng lin kt th cp
Chng 2
Vn thng hiu nh hng khch hng
(Customer-Based Brand Equity, CBBE)
Mc tiu nghin cu
Xem xt khi nim vn thng hiu, c th l vn thng hiu da trn khch hng Xem xt cc ngun vn thng hiu, c th l cc kt qu hay li ch c c t nhng ngun ny. Trnh by m hnh chi tit v vn thng hiu da trn khch hng v m t mt s ng dng ca m hnh ny. Ch ra cch thc xy dng thng hiu mnh.
Vn thng hiu l mt tp hp nhng ti sn c v ti sn n gn lin vi thng hiu, tn v biu tng ca n, lm tng ln hoc gim i gi tr sn phm hay dch v cung cp cho mt cng ty hay khch hng ca cng ty. (Aaker) Gi tr thng hiu: Gi tr ti chnh ca thng hiu (Dng tin t khu tr thun cho thng hiu
VN THNG HIU
em li gi tr cho khch hng: -Tng cng din gii/x l thng tin -Gia tng s tin tng vo quyt nh mua -Tng mc hi lng khi s dng
em li gi tr cho cng ty: -Nng cao tnh hu hiu v hiu qu ca cc chng trnh marketing -S trung thnh vi thng hiu -Gi c/li nhun -M rng thng hiu -n by thng mi -Li th cnh tranh
nh ca CBBE: Quyn nng ca thng hiu ph thuc vo nhng g c trong tm tr khch hng v thng hiu . CBBE l hiu ng khc bit (diffrential effect) ca ki n th c th ng hi u ln phn ng ca ngi tiu dng i vi hot ng marketing ca thng hiu .
Nhng nhn thc ci thin v hiu nng sn phm S trung thnh ln hn t b tn thng bi cc hnh ng marketing cnh tranh t b tn thng bi cc khng hong marketing Gi tr gia tng ln hn Phn ng t hn i vi s tng gi Phn ng nhiu hn i vi s gim gi Hp tc v h tr thng mi ln hn Tnh hu hiu ca truyn thng marketing tng ln C hi cp php C hi m rng thng hiu
Pabst
Guinness
Guiness
Cm nhn mi v ca 6 thng hiu bia khi ngi ung bit tn thng hiu bia
Cm nhn mi v ca 6 thng hiu bia khi ngi ung khng bit tn thng hiu bia
i mi
Logo Apple
Apple
Snh iu
Sng to
PowerBook
ha
Mt hnh nh thng hiu tch cc c to ra bi cc chng trnh marketing, gn kt nhng lin tng mnh m, thun li v c o i vi thng hiu trong k c. Sc mnh ca lin tng thng hiu S thun li ca nhng lin tng thng hiu S c o ca nhng lin tng thng hiu
S nh hng
nh gi
Cm nhn
3. Ph n ng Cn bn th sao?
Hiu nng
Hnh tng
2. ngha Bn l g?
S ni tri
1. Nh n d ng Bn l ai?
Cht lng, tnh ng tin cy, s quan tm, tnh u vit. Nhng c im th cp v s cp, tnh ng tin cy ca sn phm, bn, dch v tt, tnh hu hiu ca dch v, v s ng cm, kiu dng v thit k, gi c. Nhn dng loi sn phm, nhu cu c tha mn
nh gi Hiu nng
S m p, hi hc, ho hc, an ton, tha nhn ca x hi, tn trng bn thn. c im ca ngi s dng, tnh hung mua v s dng, c tnh v gi tr, lch s, s k tha v kinh nghim
Hnh tng
S ni tri
Nhng thnh phn s cp v nhng c im b sung Tnh ng tin cy, bn, tnh tin li ca sn phm Tnh hiu qu, hu hiu ca dch v, s ng cm Kiu dng v thit k Gi c
Hnh tng thng hiu l cch thc ngi tiu dng ngh v thng hiu mt cch tru tng, hn l nhng g h ngh v thng hiu thc ti c c Hnh tng lin quan n nhng kha cnh v hnh ca thng hiu. 4 loi yu t v hnh ca thng hiu: - c im ngi s dng - Tnh hung mua v s dng - C tnh v gi tr - Lch s, s tha k v kinh nghim
nh gi thng hiu
(Brand judgment)
nh gi thng hiu tp trung vo nhng kin v nh gi c nhn lin quan n thng hiu 4 loi nh gi thng hiu: Cht lng thng hiu S tn nhim thng hiu S quan tm n thng hiu Tnh u vit ca thng hiu
Xp hng thng hiu v cc tiu thc cng hng (United States, 2001)
X p h ng S trung thnh S g n b th ng Tnh c ng ng v i th ng hi u hi u th ng hi u Harley Davidson Hershey's Campell's Clorox Heinz Kodak Kraft Wal-Mart Duracell Harley Davidson Hershey's Campell's Discovery Channel BMW Wal-Mart Kraft Kodak Harley Davidson Lifetime Television Public Broadcasting MSN Lexus AOL.com Chevrolet Hershey's S cam k t th ng hi u Harley Lifetime Television Lexus Public Broadcasting Wal-Mart BMW Dell Toyota Fidelity Investments 1 2 3 4 5 6 7 8 9 10
Khch hng s hu thng hiu Khng nn i ng tt vi xy dng thng hiu Thng hiu phi c tnh i ngu Thng hiu phi c s phong ph Cng hng thng hiu cung cp trng tm quan trng ra quyt nh marketing
Mc tiu nghin cu
Xem xt nhng cu trc kin thc thng hiu l tng trn gc nh v thng hiu. Xc nh nhng im khc nhau v ging nhau thit lp nh dng thng hiu ng n v to ra hnh nh thng hiu thch hp. Xem xt cch thc nhn dng v thit lp nhng gi tr thng hiu ct li v xy dng khu hiu nh v.
nh v thng hiu: ''Hnh ng thit k sn phm v hnh nh ca thng hiu n gi mt v tr khc bit v c gi tr trong tm tr khch hng mc tiu''. (Kotler)
Xc nh i th cnh tranh
Cc yu t ca cnh tranh Cp cnh tranh: Theo kiu, chng loi v lp sn phm Cnh tranh xy ra trn gc li ch hn l thuc tnh
L nhng lin tng (thuc tnh hay li ch) mnh, thun li, c o i vi mt thng hiu trong tm tr ngi tiu dng. ngh bn hng c o (USP) v li th cnh tranh bn vng (SCAs) gn ging vi PODs. Nhiu kiu PODs khc nhau: gi, cht lng, dch v, cng ngh,...
POPs chng loi c th thay i theo thi gian POPs chng loi c tnh quyt nh khi m rng thng hiu sang mt chng loi sn phm mi. (v d, Nivea cng c cc
PODs v mnh ca cht kh mi, mu sc m phm i vi cc loi sn phm ca n trc khi a ra nhng im khc bit)
PODs to nn s khc bit, vt tri so vi i th cnh tranh POPs to ra nim tin tt (ngng) so vi tiu chun ca mt chng loi sn phm hoc cc thng hiu khc, nh l iu kin cn c ngi tiu dng chp nhn.
Xc nh v truyn thng h qui chiu cnh tranh Chn nhng im ging nhau (POPs) v im khc bit (PODs) Thit lp nhng im ging nhau (POPs) v im khc bit (PODs) Cp nht nh v theo thi gian
Xc nh v truy n thng h qui chi u c nh tranh: Xc nh t cch hi vin chng loi sn phm ca thng hiu (ch ra nhng sn phm hoc tp hp sn phm m
mt thng hiu cnh tranh vi n).
Truyn thng t cch hi vin chng loi sn phm thng bo cho ngi tiu dng v mc ch m h c th t c bng cch s dng mt sn phm hay dch v :
Truyn thng li ch chng loi sn phm So snh vi sn phm mu Da vo cng c m t sn phm (product descriptor)
Nhng lin tng thng hiu c nhm thnh cc loi, t 2 n 4 lin tng trn mt loi.
Gi tr thng hiu ct li Mt nng lng, quang cnh, s kin khng th so snh ng tin cy duy nht Khng ngng ngh, tho vt, bn b Cp hng v ch B phn tt yu ca thnh ph New York Kh nng v hn Cu thn ch thng hiu
T b ngha c m xc Nike Disney ng tin c y Vui v T b ngha m t Ch c nng th ng hi u V n ng vin Gia nh Hi u nng Gi i tr
Truyn thng: phm vi v c o n gin ho: ngn gn, chnh xc, sinh ng (3 t) Truyn cm hng: thuyt phc, hp dn, tng thch vi gi tr c nhn.
Chng 4
Chn cc yu t thng hiu nhm xy dng vn thng hiu
Mc tiu nghin cu
Xem xt cc yu t thng hiu khc nhau c la chn nh th no xy dng vn thng hiu. M t cc tiu chun la chn cc yu t thng hiu Xem xt cc vn tc nghip c th i vi mi loi yu t thng hiu khc nhau. Kt lun v vic ch ra cch thc ngi tiu dng chn mt tp hp cc yu t thng hiu ti u xy dng vn thng hiu.
Tnh d nh D dng nhn ra D dng nh li C ngha M t Thuyt phc Tnh h p d n Hi hc v hp dn Hnh tng bng li v bng hnh nh phong ph Tnh thm m d nhn Tnh d chuy n i Trong cng loi sn phm v a chng loi Theo ranh gii a l v vn ha Tnh c th thch nghi Tnh linh hot C th cp nht Tnh c th b o v Hp php Cnh tranh
+ + + + + +
Yu t quan trng nm bt ch trung tm hay nhng lin tng then cht ca mt sn phm 6 tiu chun chn tn thng hiu: D ghi nh C ngha (lin tng mnh n loi sn phm hay li ch sn phm) c a thch (Hi hc hay hp dn) C th chuyn i (C tim nng sng to, c th chuyn i sang chng loi sn phm hoc a l khc) C tnh thch ng ( ngha bn vng v thch ng vi thi gian) C th c bo v (Chng li cnh tranh v vi phm bn quyn)
Tiu chun: Chin lc/hp php/ngn ng u vo khch hang: la chn danh sch ngn
Cc yu t hnh nh ng vai tr quan trng trong nhn thc thng hiu Biu trng gn vi du hiu ca t (Coca-cola, Kit-Kat) Biu tng: biu trng gn vi hnh nh
Nhn vt
Kiu c bit ca biu tng thng hiu (da trn c tnh con ngi hay cuc sng tht) C nhiu dng khc nhau: con ngi (Marilyn Monroe), con vt (Tom v Jerry) Yu cu: Nhn vt phi gy s ch v c a thch Hnh nh v c tnh ph hp vi th trng mc tiu v vt thi gian Nhn vt cng gn gi vi thc t, cng vt qua thi gian
1979
2000
Hin nay
Khu hiu
Phi ngn truyn t nhng thng tin thuyt phc v m t v thng hiu Gip ngi tiu dng hiu c thng hiu v li ch n em li Thit k khu hiu: tng cng nhn thc v hnh nh thng hiu Cp nht khu hiu: thay i ph hp vi cng chng
Bao gi
-
Bao gm nhng hot ng thit k v sn xut bao gi cho sn phm Yu cu i vi bao gi: nh dng sn phm Chuyn ti nhng thng tin thuyt phc v m t Lm d dng cho bo qun v vn chuyn C th lu kho nh H tr cho tiu dng sn phm
Bao gi
Nhn t quan trng cho nhn bit thng hiu Cung cp thuc tnh sn phm Tc ng mnh n doanh s
Bao gi
Thng ip m nhc
Nhc nn ca thng hiu Khu hiu m nhc m rng, ng vai tr quan trng trong gn thng hiu D nh, tt cho nhn thc Kh chuyn i
Tm lc yu cu i vi cc yu t thng hiu
D nh
Tn th ng hi u
C ngha
c a thch C th b o v D chuy n i
D thch ng
Nh li
Nhn thc Nhn thc Nh li Nhn thc
c c c c c
khng c c c c
Bi tp thc hnh
Mc tiu l tip cn vi nhng thch thc to ra nhng yu t thng hiu. Pht trin tn thng hiu, biu trng, biu tng, bao gi, v nhn vt cho mt thng hiu nc hoa ph n . Tho lun v l do la chn nhng yu t ny.
Chng 5
Thit k cc chng trnh marketing xy dng vn thng hiu
Mc tiu nghin cu
Xem xt cch thc xy dng thng hiu ca cc hot ng marketing ni chung v cc chin lc sn phm, gi c v phn phi ni ring. C th nghin cu cch thc thng hiu tch hp hu hiu vi chng trnh marketing, ti a ho vic to dng vn thng hiu
Nn kinh t s ho v internet Loi b trung gian v ti lp trung gian Theo yu cu khch hng c nhn Hi t cng nghip Khch hng mi v nng lc cng ty
Marketing c nhn ho
Marketing kinh nghim (experiential marketing) Marketing khch hng c nhn (one-toone marketing) Marketing c php (permission marketing)
Chin lc sn phm
-
Cht lng cm nhn v gi tr Nhng c tnh v hnh ca thng hiu Qun tr cht lng ton din (TQM) Chui gi tr
Chin lc sn phm
Marketing quan h - p ng khch hng c nhn qui m ln (Dell Computer) - Marketing sau mua (HP) - Cc chng trnh tng cng lng trung thnh : + Bit r khch hng + Lun c s i mi + Lng nghe nhng khch hng thn thit + Cam kt ca khch hng
Chin lc nh gi
o lng cm nhn v gi ca ngi tiu dng (mc gi thch ng vi cht lng sn phm) nh gi xy dng vn thng hiu: Cch thc nh gi hin ti nh hng cho khuyn mi hoc chit khu theo thi gian
Chin lc nh gi
nh gi da trn gi tr: da trn cht lng, chi ph v gi sn phm (gi cm nhn ca khch hng), tho mn tt nht nhu cu khch hng th trng mc tiu To s cn bng gia: Thit k v cung ng sn phm Chi ph sn phm Gi sn phm
Chng 6
Truyn thng tch hp trong xy dng vn thng hiu
Mc tiu nghin cu
Pht trin cc chng trnh marketing tch hp (IMC) xy dng vn thng hiu
bao ph: t l khn gi c tip cn Mc ng gp: phn hi mong mun v nh hng ca truyn thng t pha khch hng S tng ng: nhng lin tng chung c cng c thng qua cc hot ng truyn thng S kt hp: Nhng lin tng v kt ni khc nhau c nhn mnh thng qua s phi hp ca cc hot ng truyn thng Tnh linh hot: nh hng ca cc hot ng truyn thng l mnh v hu hiu i vi cc nhm khch hng khc nhau
Mc tiu nghin cu
Nghin cu cch thc pht trin v thc hin h thng o lng vn thng hiu Gii thiu h thng qun tr vn thng hiu: Thit k nhng iu tra theo di thng hiu Thit lp h thng o lng vn thng hiu
S nhn
iu kin th trng
Tm l nh u t
Bt c u t marketing no cng gn lin vi pht trin gi tr thng hiu: Sn phm Truyn thng Thng mi Nhn vin Khc
Kh nng gy nh hng ca chng trnh marketing n tm tr khch hng ph thuc vo cht lng chng trnh: S r rng S thch ng vi ngi tiu dng S khc bit so vi i th S tng thch v tch hp ca cc thnh t chng trnh
Tm tr khch hng
Chng trnh marketing tc ng khc nhau n nhng khch hng khc nhau Theo CBBE, c 5 tiu thc o lng tm tr khch hng: Nhn thc thng hiu Lin tng thng hiu Thi i vi thng hiu S gn b vi thng hiu Hnh ng i vi thng hiu
Mc gi tr to ra trong tm tr khch hng nh hng hiu nng th trng, ph thuc cc nhn t: Tnh siu vit ca cnh tranh S h tr ca knh phn phi v cc trung gian khc c im v qui m khch hng
S nhn th trng
Mc gi tr to ra bi hiu nng th trng ca thng hiu ph thuc vo cc bin s : ng lc th trng (li sut, tm l c ng, ngun cung ng vn) Tim nng tng trng ca thng hiu c im ri ro i vi thng hiu S ng gp ca thng hiu vo danh mc thng hiu cng ty
Gi tr c ng
nh gi ca th trng ti chnh nh hng trc tip n gi tr thng hiu: Gi chng khon S nhn gi/thu nhp T bn ho th trng tng th i vi cng ty
Theo di ton cu: lin quan n cc bin s bi cnh th trng a l: Kinh t Truyn thng Bn l Cng ngh Nhn khu hc Sn phm v dch v khc Hnh vi ng x ca ngi tiu dng
Tp hp tin trnh ca t chc c thit k ci thin s hiu bit v s dng vn thng hiu trong cng ty. Cc bc chnh ca thit lp h thng qun tr thng hiu: Xy dng bn hin chng vn thng hiu Xy dng bn bo co vn thng hiu Trch nhim i vi vn thng hiu
Cung cp nhng hng dn v vn thng hiu cho nh qun tr marketing cng nh cho cc i tc marketing bn ngoi: Quan im ca cng ty v vn thng hiu, tm quan trng ca n M t nhng thng hiu then cht, cch thc c gn thng hiu v c tip th Vn thng hiu mong mn v thc ti cho thng hiu cc cp thch ng Cch thc o lng vn thng hiu Cch thc qun tr vn thng hiu trn gc chin lc
Bo co vn thng hiu
Tng hp cc kt qu theo di v cc o lng hiu nng cung cp hng thng cho nh qun tr: Cm nhn ca khch hng v nhng lin tng li ch v thuc tnh then cht M t thng tin lin quan n th trng
Chng 8
Thit k v thc hin cc chin lc gn thng hiu
Mc tiu nghin c
Xem xt nhng vn lin quan n chin lc xy dng thng hiu v cch thc ti a ho vn thng hiu ca t chc C th, nghin cu 2 cng c chin lc quan trng : ma trn thng hiu-sn phm v c cu cp bc thng hiu, thit lp cc chin lc xy dng thng hiu
Th hin bng th tt c cc sn phm v thng hiu cung ng bi cng ty Hng ngang: quan h thng hiu-sn phm v thu ht chin lc m rng thng hiu da trn s lng v bn cht ca sn phm c cng thng hiu Hng dc: quan h sn phm-thng hiu v thu ht chin lc danh mc thng hiu, da trn s lng v bn cht thng hiu c tip th i vi mi chng loi
Cc khi nim c bn
Dng thng hiu: tt c cc sn phm c cng thng hiu Danh mc thng hiu: tt c cc thng hiu v dng thng hiu m cng ty cung ng cho mt loi sn phm Dng sn phm: tp hp cc sn phm cng chng loi c lin quan mt thit v th trng, phn phi, nh gi
Phn nh s lng v bn cht cc yu t thng hiu chung hoc khc bit c gn cho cc sn phm khc nhau ca cng ty c trng ca chin lc gn thng hiu: Chiu rng: cc mi quan h thng hiusn phm v chin lc m rng thng hiu Chiu su: cc mi quan h sn phmthng hiu v danh mc thng hiu
S lng v bn cht ca cc thng hiu khc nhau trong cng loi sn phm c cung cp bi cng ty Nhiu thng hiu c a ra v khng c cm nhn l nh nhau cc th trng khc nhau
Thu ht cc on th trng hin ti cn b trng bi cc thng hiu khc ca cng ty Bo v bn sn cho cc thng hiu i u ca cng ty Thng hiu b sa sinh li cao Thng hiu c gi thm nhp thp thu ht khch hng vt qua ro cn gi cao ca danh mc thng hiu Thng hiu c gi cao nhm gia tng uy tn i vi danh mc Tng s ph thuc ca nh bn l Thu ht nhng khch hng tm kim s a dng Tng cnh tranh ni b Kinh t bc thang cho cc hot ng marketing v bn
Cp bc thng hiu
L phng tin tm tt chin lc gn thng hiu thng qua th hin s lng v bn cht ca cc yu t thng hiu khc nhau (theo cc sn phm khc nhau) c nh by theo th t. Trnh by n gin nht ca cp bc thng hiu theo th t: - Thng hiu cng ty (General Motors) Thng hiu gia nh (Buick) Thng hiu c nhn (Park Avenue) Thng hiu iu chnh (thit k n v hay kiu, Ultra)
Cp bc thng hiu
Lut
PhD
Ban ngy
+ + + +
Cp thng hiu cng ty: Hnh nh cng ty: nhng lin tng c trong k c ngi tiu dng i vi cng ty Hnh nh cng ty c lin quan cht ch nu cng ty ng vai tr quan trng trong chin lc gn thng hiu Cc nhn t nh hng n hnh nh cng ty: sn phm, hnh ng, cch thc truyn thng. Vn thng hiu cng ty: phn ng khc nhau t pha ngi tiu dng, khch hng, cc i tc,i vi sn phm, hnh ng v truyn thng ca cng ty.
Cp thng hiu gia nh : thng hiu c gn cho nhiu loi sn phm khc nhau (thng hiu d) Hu hiu: chi ph gii thiu thp hn v s chp nhn cao hn i vi sn phm mi. Thn trng khi a nhng sn phm mi vo thng hiu (lm suy yu thng hiu)
vi mc cht lng (Johnnie Walker Red Label), thuc tnh (Doublemint), chc nng (Kodak 100, 200, 400 film) - Tng cng bao ph th trng - Lm cho sn phm c nhn bit r hn v thch ng hn vi ngi tiu dng
Thi , li ch, thuc tnh sn phm chung Con ngi v cc quan h Gi tr v chng trnh Tnh ng tin cy ca cng ty
Xc nh s cp bc thng hiu s dng Nhn thc v hnh nh thng hiu mong mun mi cp Cch thc kt hp cc yu t thng hiu cc cp bc khc nhau cho mt sn phm c th Mt yu t thng hiu c kt ni vi nhiu sn phm nh th no