The Juran Trilogy

Juran Trilogy

Process improvement involves planning. One of

the best approaches developed by Juran.

The Trilogy consists of three sequential and logical groups of activities (components) - Quality Planning , - Quality Control and - Quality Improvement.

THE PDSA cycle

The basic Plan-Do-Study-Act

cycle was first developed by

Shewhart and then modified by Deming.

There are four steps:

I. II. III. IV.

Plan what is to be done. Do carry out the plan, Get Approval, Implement. Study the result Collect Data, Study the results. Act Standardize Solution, Train all concerned, Update all Process Methods, Look for next Improvement

The PDSA cycle

Act

Plan Plan Plan

Study

Do

PDSA Cycle- Seven Steps Or Phases

Phase 7 Plan for the future Phase I Identify the Opportunity

Phase 6 Standardize the solution

Phase 2 Analyze the process

Act Study

Plan Do

Phase 3 Develop the optimal solution (s)

Phase 4 Implementation
Phase 5 Study the results

5 S Philosophy

The 5S philosophy focuses on good house keeping concepts.

It is based on five Japanese words that begin with S.

5S, House keeping

SEIRI

- Cleaning unnecessary items SEITON - Arranging necessary items SEISO - Sweeping workplace and dust on machines, items SEIKESU - Standardize cleanliness SHITSUKE - Discipline to practice the above 4s continuously

KAIZEN

Improvement Braking down complex process into sub processes Types Japanese -process oriented Western - result oriented

Obstacles to TQM Implementation

Poor Mgmt Commitment Inflexible Organization Culture Improper Planning Improper Training Incompatible Structure Poor Measurement and Analytical Techniques Neglecting Customer Inadequate Teamwork No system to enable improvement

THANK YOU