Lm sao c khch hng mi?

Khch hng mi vi cc doanh nghip bt tay vo qu trnh kinh doanh l c mt vn khng d dng g. Lm th no c cc khch hng u tin v khch hng tip theo. Lm th no duy tr v pht trin h thng khch hng. C c mt lot cc cng vic phi lm mi doanh nghip c th tn ti v pht trin c.

Mt vn u tin c t ra y chnh l thi vi khch hng. Khch hng th nhiu nhng s ngi l khch hng ca cng ty th c hn. Chnh v th m mi cng ty phi c thi bit n v km theo nh gi cao khch hng nh cc thng . Khch hng mi vi cc doanh nghip bt tay vo qu trnh kinh doanh l c mt vn khng d dng g. Lm th no c cc khch hng u tin v khch hng tip theo. Lm th no duy tr v pht trin h thng khch hng. C c mt lot cc cng vic phi lm mi doanh nghip c th tn ti v pht trin c.

Mt vn u tin c t ra y chnh l thi vi khch hng. Khch hng th nhiu nhng s ngi l khch hng ca cng ty th c hn. Chnh v th m mi cng ty phi c thi bit n v km theo nh gi cao khch hng nh cc thng . Hy t tr li hng lot cu hi?

Vi tiu ch ny, cc cng ty mi s tuyn chn cc nhn vin nhng hy cn thn v iu ny lin quan n cam kt lm vic lu di v nu chn nhn vin khng lm tha mn khch hng th chnh h git cht cng ty ca bn.

K , cng ty mi ca bn cn phi tin hnh kim tra tnh xc thc ca chnh mnh.Nn t ra mt s cu hi nh: Cng ty ca bn thng tr lng thp cho nhn vin chm sc khch hng phi khng? C phi cng ty ca bn t quan tm hun luyn hoc hun luyn khng thng xuyn lin tc nhng iu c bn v phc v chu o khch hng cho nhng nhn vin thng tip xc vi khch hng hay khng? Cng ty ca bn cha c nhng khuyn khch c bit chm sc khch hng phi khng? Cng ty ca bn c t nng vic chiu chung nhng khch hng mi hn l gi li khch hng c hay khng? Cng ty ca bn c t chc nhng

chng trnh hoc nhng cuc vn ng hoc ko di vi tun hay vi thng thm nom khch hng nhng ri chng li sm b b ri vo qun lng hay khng?.

Cc cn b qun l cp cao ca cng ty bn c phi ang t i din trc tip vi khch hng hoc dnh thi gian lng nghe khch hng v gip h gii quyt vn hay khng? Cng ty ca bn c phi khng n lc nh gi cht lng dch v m khch hng cm thy hay khng? C phi cng ty ca bn ang khng c gng buc cc gim c iu hnh cc cp phi chu trch nhim v mc dch v ny khng? Vic tr li cu hi ny mt cch thng thn s gip mt cng ty mi rt nhiu trong vic chun b tinh thn thi phc v khch hng. Kim tra li mnh v tm n khch hng

Hy nhn xung quanh bn v xem khch hng thy g. H c thy hng ho c by bin hp dn hay khng? Ni bn hng c ngn np v sch s hay khng? Khng gian lm vic trng c t chc v hiu qu hay khng? Nn lu tm ti vic trng by sn phm, c th trng by sn phm ngay trong vn phng, ti phng trng by sn phm, ti cc trm xe bus, sn bay. Gi th bn hy ch i cc khch hng u tin n vi bn. Nhng cng nn bit rng chng c nhiu khch hng tnh c tm n. Bn hy i tm h. Mt trong nhng k nng tm kim khch hng mi c th p dng u tin l bn hng qua in thoi. Khi gi in cn gii thiu tn mnh cho khch hng gi n h bit bn l ai v t lng tin. Hy c gng mm ci qua in thoi, lm sao khch hng c th lng nghe ting ci ca bn hay t nht bn cng c gng mm ci v cch ny lm cho cu chuyn tr nn th gin hn. Hy cho khch hng gi n bit rng bn ang phc v h. ng h ch my lu. Nn dn khch hng hng vo vn . ng thi cng cam kt vi khch hng thc hin yu cu ca h. Hy gi cho mnh c mt ging ni thng trm, im m v khng n o. Nn bit cm n khch hng gi n.

Cng c mt cch khc mt cng ty mi c th tm thy khch hng l s dng phng php bn hng truyn ming hay bn hng qua mng. Bn hng truyn ming s rt hiu qu nu nh mt cng ty c cam kt vi ngi gip gii thiu cho mt khch hng mi mt mn qu c thm s khi u tt p. V bn cn bit rng mt thng nhn thnh cng thng c cc k hoch chi tit thanh ton tin hoa hng nhiu mc cho bt k mt thng v no. Cn nu bn hng qua mng th bn cn c mt website tt vi cng ngh c cp nht cng nh mt b phn chm sc website ny ly c khch hng mun mua hng qua cc email ca h. Rt nhiu cch giao tip vi khch hng

Cng bng cch dng in thoi hay qua giao tip thng thng, cc cng ty c th hi tm c khch hng mi. Bn c th lun lun hi mt khch hng hi lng vi sn phm ca bn v tn ca nhng ngi cng thch mua hng ca bn, nh xin a ch v s in thoi. Hy gi in thoi cho nhng ngi m bn c c a ch v s in thoi. Hu ht nhng ngi ny s ngc nhin nhng cng c th h s hi lng trc mt li mi ring t nh vy. Mt cch khc l bn c th gi cho khch hng nhng vt khc ngoi danh thip thng mi hay lm cho danh thip gy n tng. V d nh bn hy thit k hnh nh ca mnh trn nhng tm danh thip ngi ta nh n bn. Hy in sau danh thip mt cu tc ng hay mt li trch dn lm khch hng s thch v nh mi. Cng nn ghi r mi hot ng ca mnh trn danh thip . C th gi km theo danh thip mt cun sch mng gii thiu v cng ty, mt b su tp hoc c th l mt b hoa. Nn trng by danh thip ca bn ni ni bt trn bn lm vic hay trn quy c cc ti liu bn hng. Khuyn khch mi ngi cm mt danh thip hay nhiu hn nu h c th bit nhiu khch hng tim nng khc. Tuy nhin, bn cn lu l ch nn a ra danh thip mt cch min cng.

Gi y, sau nhiu c gng, cng ty ca bn c th thit k v duy tr mt danh sch khch hng tim nng. Danh sch ny bao gm tt c nhng ngi m bn ngh rng h c th s s dng sn phm hay dch v ca bn. Hy ngh v mi tnh hung m bn tnh c gp g vi khch hng. Hy lit k tn nhng ngi bn, cc mi quan h, ng nghip ca c quan, cc bn hc c, nhng ngi m bn tng l khch hng ca h. Hy ghi y cc d liu c th lin lc vi h. Hy thng xuyn nhn vo danh sch ny. Bt c lc no bn rnh trong qua trnh phc v khch hng ca bn v hy thng xuyn thm vo danh sch ca bn nhng ngi bn mi bit. Mt khi nhng ngi trong danh sch ny tr thnh khch hng tim nng thc s, ngha l h c nhu cu hay quan tm n sn phm v dch v ca bn th hy ghi tn ca h vo mt danh sch khc v tip tc theo di. Bn hy lin lc vi nhng ngi ny. Hy lm cho vic lin lc mi ngy vi khch hng tim nng tr thnh mt thi quen