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  • Sweet Aroma OB Group3

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    Raunak_Hisaria_5040
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    The document outlines the mission, tasks, organization charts, and issues faced by a bakery business over time as it expanded. The mission is to provide high quality baked goods and inspire customer trust and loyalty. As the business grew, organization charts became more complex and issues arose around quality control, coordination across locations, procurement, and maintaining customer satisfaction as the business decentralized. The later organization charts implemented divisions for marketing, operations, and quality inspection in an attempt to address the growing coordination and quality issues faced by the expanding bakery business.

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    The document outlines the mission, tasks, organization charts, and issues faced by a bakery business over time as it expanded. The mission is to provide high quality baked goods and inspire customer trust and loyalty. As the business grew, organization charts became more complex and issues arose around quality control, coordination across locations, procurement, and maintaining customer satisfaction as the business decentralized. The later organization charts implemented divisions for marketing, operations, and quality inspection in an attempt to address the growing coordination and quality issues faced by the expanding bakery business.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    13 views11 pages

    Sweet Aroma OB Group3

    Uploaded by

    Raunak_Hisaria_5040
    The document outlines the mission, tasks, organization charts, and issues faced by a bakery business over time as it expanded. The mission is to provide high quality baked goods and inspire customer trust and loyalty. As the business grew, organization charts became more complex and issues arose around quality control, coordination across locations, procurement, and maintaining customer satisfaction as the business decentralized. The later organization charts implemented divisions for marketing, operations, and quality inspection in an attempt to address the growing coordination and quality issues faced by the expanding bakery business.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 11

    Sweet Aroma

    Group - 3

    Mission
    To provide highest quality of baked goods and

    provide products with greatest possible values to our customer, which inspires trust and loyalty towards the brand

    Tasks to accomplish the mission


    Best people Provide quality services Customer satisfaction Giving back to society

    Organization Chart
    Owner

    Manager

    Accountant

    Head Chef

    Delivery Service

    Procurement & Inventory

    Assistant Baker

    Cleaning Staff

    Issues
    Space Quality Uniform taste Absence of trust from customer Dilution of brand Service coordination

    Organization Chart
    Owner Manager Outlet 1 Manager Outlet 2

    Accountant

    Head Chef

    Delivery Service

    Procurement & Inventory

    Accountant

    Head Chef

    Delivery Service

    Procurement & Inventory

    Assistant Baker

    Cleaning Staff

    Assistant Baker

    Cleaning Staff

    Issues
    Sourcing of raw material Uniformity of taste and quality Decentralization of Authority Coordination of online orders and delivery Inspection & checks

    Organization Chart
    Owner

    City Manager

    Marketing Division

    Procurement & Inventory

    Store Manager

    Online Support

    Digital & Print Media

    Accountant

    Head Chef

    Delivery Service

    Branch Coordinator

    Customer Support

    Social Media Advt.

    Issues
    Coordination Problem Maintenance of finances People Management Raw material procurement Maintaining same cost across all outlets Maintaining supply chain Cultural differences Customer Satisfaction

    Organization Chart
    MD & Chairman President Chief Marketing Officer Chief Financial Officer HR Head Quality Manager Quality and Inspection Team Chief Operations Officer

    Controller

    HR Support Staff

    Branch Manager 1

    Inventory and Logistics

    IT Support

    Branch Manager 2

    Branch Manager..75

    Thank you!!!

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