Age range

18-36 23

37-50 3 Female 2 24

50+

Sex

Male

CS

SS

Neutral

SD

CD

Overall rating of clinic Level of care provided Wait time Physician personality and attitude Nursing staff personality and attitude Front desk/reception personality and attitude Physician/Nurse's willingness to answer questions Explanations of tests and procedures Ability to diagnose problems Skill in treating problems Thoroughness of exam (attention to detail when being examined) Confidence in physicians and nurses Overall rating of diagnostic services (scans, blood tests, lab work, etc) Information provided on billing process Clear and understandable bill Various payment options (cash, cheque, credit/debit card, bank transfer) Cleanliness of clinic Temperature of clinic Attractiveness of clinic Level of comfort Quietness/level of noise Accuracy of test results Test result turn around time

17 21 4 23 18 21 18 16 12 14 17 17 12 8 8 9 16 17 16 15 13 4 4

7 2 9 3 4 4 7 7 8 7 6 5 7 7 8 6 9 4 7 7 12 1 1

2 7 3 1 1 2 1 2 1 2 6 1 4 2 2 3 1 1 1 1 3 1 2

2 1 1 1

Quality of food Appearance of food Variety of food Discharge process (explanation, forms, bills, medication, etc) Aftercare (how to take care off yourself when you get home) instructions

1 2 2 2 2

2 2 1 2

2 2 3 1 4

Yes Will you recommend clinic? 23

No

No answer 3

N/A

No answer

1 1 1 1 1 2 2 1 1 1 2 2 3 1 1 1 1 1 2 2

1 2

1 1 1 2 1