Questionnaire

This questionnaire is a part of the project titled process flow chart of service Industry for the subject Service marketing. The questionnaire is based on a 4 point rating method. Rate the questions according to the following method.

Highly satisfactory 4 3 2

Least Satisfied 1

Name: Place: Gender/age: 1. The ticketing facility of the Gulf Air Flights is the best one of the time 5 4 3 2 1

2. Flight Timing of the Gulf Air is fixed and less tend to change 5 4 3 2 1

3. The security check and immigration facilities are working fast 5 4 3 2 1

4. The behavior of the officials towards the passengers was friendly and humble. 5 4 3 2 1

5. The handling of baggages in Gulf Air was safe and easy to access 5 4 3 2 1

6. The entertainment facilities inside the flight were very good. 5 4 3 2 1

7. The food provided was of good quality and was cheap. 5 4 3 2 1

8. The safety and security facilities of the Gulf Air were good. 5 4 3 2 1

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