TQM Tools Fishbone Diagram

Group 1 BSBA 3-2

Fishbone Diagram - Background

Dr. Kaoru Ishikawa, a Japanese quality control statistician, invented the fishbone diagram. It is often also referred to as the Ishikawa diagram. . Dr. W. Edwards Deming --one of Isikawa's colleagues -adopted this diagram and used it to teach Total Quality Control in Japan as early as World War II. Both Ishikawa and Deming use this diagram as one the first tools in the quality management process
Group 1 BSBA 3-2

Fishbone Diagram - Description

It is a team brainstorming tool used to identify potential root causes to problems. Because of its function it may be referred to as a cause-and-effect diagram. The effect is usually a problem needs to be resolved, and is placed at the "fish head". The causes of the effect are laid out along the "bones, and classified into different types along the branches. The complete diagram resembles a fish skeleton.
Group 1 BSBA 3-2

Fishbone Diagram - Description

Group 1 BSBA 3-2

Fishbone Diagram - Usage

Discover the root cause of a problem.

Uncover bottlenecks in your processes.

Identify where and why a process isn't working.

Group 1 BSBA 3-2

Fishbone Diagram Benefits

Helps determine root causes Encourages group participation

Uses an orderly, easy-to-read format to diagram cause

and effect relationships Indicates possible causes of variation Increases knowledge of the process by helping everyone to learn more about the factors at work and how they relate Identifies areas for collecting data
Group 1 BSBA 3-2

Fishbone Diagram Sample

Problem: Regular machine breakdowns

Main causes:
improper maintenance lack of user awareness voltage fluctuations poor quality machinery

Group 1 BSBA 3-2

Fishbone Diagram Sample

Lack of user awareness
Complexity in handling

Improper maintenance

No proper planning

Untrained workers Low quality regulators

Low skilled workers

Regular machine breakdowns

Low budget

Voltage fluctuations
Group 1 BSBA 3-2

Poor quality machine

Thank You!

Group 1 BSBA 3-2