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Competitiveness of The Indian Banking Sector-Public Sector Banks
Competitiveness of The Indian Banking Sector-Public Sector Banks
OVERALL BANKING SECTOR ROADMAP AND SOLUTION FOR PUBLIC SECTOR BANKS HAS TO KEEP IN MIND TWIN OBJECTIVES
Government debt
CONTENTS
Reforms needed
CREATION OF NATIONAL BANKING INSTITUTIONS HAS SERVED THE ECONOMY WELL BETWEEN 1980 AND 2000
Objective of Nationalization Inspired by a larger social purpose and to subserve national priorities and objectives such as Rapid growth in agriculture, small industries and exports Raising employment levels Encouragement of new entrepreneurs, and Development of backward areas
Sectoral deployment of non food bank credit (Rs. billions) CAGR 3,751
792
Number of branches
16.0% Others Wholesale trade Industry 19.6% 11.5% 3.6% 65,412 59,752 5,595 8,042 32,419 4,014 5,178 8,122
15,105 11,324 8,219 10,052 14,407
168
1,473
34,791
32,734
1980 16
1990 82
2000 391
1990
2000
"Average GDP growth at 5.6% in the same period" Source: RBI, IBA
Nationalized banks have played a key role in helping the UPA government achieve nine per cent growth in the last fiscal" Finance Minister P Chidambaram, Oct 9, 2007 3
P/B
1.6 1.1 1.5 1.1
SEVERAL FACTORS ARE RESPONSIBLE FOR LOWER VALUATIONS OF PUBLIC SECTOR BANKS 1. Lower asset quality Gross NPA levels of PSU banks at 2.7%, compared to 1.9%
for new private banks and 1.8% for foreign banks
2. Slower growth CAGR in balance sheet for private banks over 2003-07 is 35%,
more than double that of PSU banks at 16%
3. Lower productivity Profit per branch for PSUs is only Rs 0.5 crores compared to
Rs 2.5 crores for private banks. Profit per employee is also much lower at Rs 2.6 lakhs vs Rs 7.6 lakhs for the private sector
4. Different customer profile Foreign and private banks share of younger customers
is over 60% PSU banks have only 32% customers under the age of 40. Private sector banks also have a much higher share of the more profitable mass affluent segment
5. Losing share in fee based wholesale and retail banking products ECM, M&A,
Institutional equities, transaction banking and cross- sell of investment products, and insurance
PUBLIC SECTOR BANKS HAVE NOT EVOLVED ON SEVERAL DIMENSIONS OF THE BUSINESS MODEL IN RETAIL
Key dimensions of business model Superior customer service Proactive sales Public sector banks
ILLUSTRATIVE
Focused on catching customers as they walk into the branch A few public sector banks (e.g., Bank of Baroda, SBI) have
recently started proactive sales, but their numbers are lower than competition
Limited/low level usage of entire range of channel options While ATM usage has increased in the recent past, penetration
of phone banking and internet banking is lower than competition
6
TALENT, OPERATIONAL CONTROL, OWNERSHIP ARE BIGGEST ISSUES FOR PSU BANKS
Talent Operational
Fear of accountability
Accountability to government restricts decision making CVC guidelines adherence issues CAG Audit Procurement process L1/L2
Union issues
Transfers/Reassignments Disciplining Inability to mete out significant consequence management systems Ownership
Government ownership floor at 51% restricts ability to raise capital More than fair share in
Priority sector Minority lending Bankers to government Financial inclusion/rural
7
WHILE ON AN AGGREGATE, PERFORMANCE DIFFERENCE BETWEEN PSUs AND PRIVATE SECTOR IS SIGNIFICANT
FY 2002 Profit per branch (Rs crore)
PSU Bank average*
FY 2008
0.24
1.28
0.84
2.49
2007
1.20
4.10
5.20
6.34
A CLOSER LOOK SHOWS THAT AT LEAST FOR SBI, THE GAP IS NOT THAT STARK IN METRO AND URBAN (1/4)
Operating profit per branch, 2008, Rs. crore
Private sector SBI overall SBI- metro and urban SBI-rural 0,2 1,3 3,7
5,1
A CLOSER LOOK SHOWS THAT AT LEAST FOR SBI, THE GAP IS NOT THAT STARK IN METRO AND URBAN (2/4)
Operating profit per employee, 2008, Rs. lakh
Private sector SBI overall SBI- metro and urban SBI-rural 1,9 9,0
13,0
15,9
10
A CLOSER LOOK SHOWS THAT AT LEAST FOR SBI, THE GAP IS NOT THAT STARK IN METRO AND URBAN (3/4)
FY 2008 Deposits per branch (Rs crore)
SBI metro-urban avg (~3200 branches in ~500 cities) SBI rural avg (~6900 branches) Private Bank average*
SBI metro-urban avg (~3200 branches in ~500 cities) SBI rural avg (~6900 branches) Private Bank average*
FY 2008
435.89 217.94 402.63
11
A CLOSER LOOK SHOWS THAT AT LEAST FOR SBI, THE GAP IS NOT THAT STARK IN METRO AND URBAN (4/4)
FY 2008 Advances per branch (Rs crore)
SBI metro-urban avg (~3200 branches in ~500 cities) SBI rural avg (~6900 branches) Private Bank average*
SBI metro-urban avg (~3200 branches in ~500 cities) SBI rural avg (~6900 branches) Private Bank average*
FY 2008
373.56 127.67 348.99
12
CONTENTS
Reforms needed
13
773 709
5.2%
464
4.4% 3.4%
60 118 279
1970 548
1990 850
2000 1,016
2006 1,112
2007** 1,169
* Base year = 2002 ** 2007 figures are forecasts sourced from WMM Source: Global Insight; Economic Survey of India; Team Analysis
14
A GROWING WORKING AGE POPULATION WILL PROPEL GROWTH TILL 2035 LATER THAN CHINA
Working age population (age 15-60) Per cent of total population
72% 70% 68% 66%
India
Brazil
64% 62% 60% 58% 2000
China Russia G6
2005 2010 2015 2020 2025 2030 2035 2040
15
500
Actual
Forecast
Urban
400
5.8% All India
300
200
4.6% 2.8% 3.6%
5.3% 3.6%
Rural
100
0 1985
1990
1995
2000
2005
2010
2015
2020
2025
16
THE SHAPE OF INDIA'S INCOME PYRAMID WILL CHANGE DRAMATICALLY AS INCOMES GROW
Household income brackets Thousand, Indian rupees, 2000 Globals (>1,000) Strivers (5001,000) 2005 Seekers (200500) Aspirers (90200) Deprived (<90) Globals (>1,000) Strivers (5001,000) 2015 Seekers (200500) Aspirers (90200) Deprived (<90) Globals (>1,000) 2025 Strivers (5001,000) Seekers (200500) Aspirers (90200) Deprived (<90)
Source: MGI India Consumer Demand Model, v1.0
Number of households Million 1.2 2.4 10.9 91.3 101.1 3.3 5.5 55.1 106.0 74.1 9.5 33.1 94.9 93.1 49.9
Aggregate consumption Trillion, Indian rupees, 2000 1.2 1.0 2.1 8.5 4.1 4.1 2.7 11.8 12.2 3.3 14.1 16.5 24.6 11.9 2.4
Middle class to
swell from just under 50 million today to about 583 million by 2025
Share of incomes
of the middle class and globals will rise from less than 30% today to more than 80% by 2025
17
CURRENT PLANS REVEAL ASPIRATIONS TO SPEND OVER ~US$600 BILLION ON INFRASTRUCTURE DURING 200712
Area Expected spend US$ billion Roads 96 Key projects Area Expected spend US$ billion Key projects
Communication
77
Railways
73
177
Additional generation
capacity of ~70,000 MW (includes rural areas)
Irrigation
62
Developing 16 million
hectares through major, medium and minor irrigation works
21
Gas
Gas distribution
infrastructure LNG terminals, gas transmission lines, city gas distribution
Airports
10
Modernisation and
redevelopment of 4 metro and 35 non-metro airports Construction of 7 green-field airports in North East
Storage
Storage to support
agricultural development
Total
585
18
350 1400 1200 1000 800 600 400 200 0 2000 2007 2008 50 470 100 50 0 1086 300 250 200 150
* Number of deals for calendar year 2000, and till May 08 ** Average deal size (in US $ mn) is based on deals for which the values has been disclosed Source: Dealogic; Team Analysis
19
Services
20
5.0 2.1
2000
2020
2050
11th largest economy today (GDP US$560 billion) 4th largest by 2025 (GDP US$3,200 billion, six-fold increase)
* Major world economies considered are the BRIC and G6 countries Source: Goldman Sachs BRIC report 2003 21
China CAGR = 10.1% (1990-2005) Inflection in China GDP India 1990-2005 CAGR = 5.98% 1978: China liberalizes 1992: India liberalizes
Infrastructure: Increased
investment in infrastructure e.g., Ultra Mega Power Projects
WHILE BANKING REVENUE POOLS ARE EXPECTED TO GROW AT A RAPID CLIP, COMPLEXITY WILL INCREASE
Key growth drivers Overall banking sector core revenue pools US$ billion** CAGR Per cent 23 71.8 Margin compression
13.6
Retail
Robust growth in middleclass asset ownership, e.g., houses, cars Increased acceptance of consumer credit Investment products to increase in demand Wholesale Shift from plain vanilla lending to more complex feebased products and service Emergence of investment banking Need to fund large scale infrastructure New business models evolving in SME Financial inclusion and profitable business model for rural
17
16.7
23
15
6.9
11.4 16.7 7.9
17
FY 07
FY 12
* Includes revenue pools of NBFCs, HFCs in retail, and DFIs in corporate ** Using 2006 average exchange rate
23
Rural
24
SME
Go beyond credit
Transaction services PE advisory Corporate structuring Relationship management Creation of a model which combines institutional skills and local touchpoints is critical Shift mindset from treating SME as priority sector to being business
25
CONTENTS
Reforms needed
26
A: Industry structure B: Social development C: Unified regulator D: Corporate governance E: Supporting infrastructure F: Labor reforms G: Real sector reforms
27
8.5
2.5 0.1
1990
2005
30
30
45
The 2 largest Indian banks (SBI and ICICI) have market capitalisation of about ~US$ 20-25 bn
* Based on historical growth rates; Global Insight estimates; MGI estimates ** As of 11 June, 08 Source: Bloomberg, Datastream; McKinsey
28
Layout out blue-print for the sector Encourage market driven consolidation Create 4-5 global sized institutions, 6-8 national champions Reduce government participation in the sector; create holding
company; introduce concept of golden shares
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Ability to consequence manage non-performance Ability to reward and accelerate track of high performers Ability to affect personnel related changes without
interference from unions Governance
Government can
still be single largest shareholder Through direct holdings/ holding company Through other Public sector holding such as LIC, GIC etc. This will allow PSU banks to raise capital as well
30
CASE EXAMPLE OF A SUCCESSFUL TRANSITION TO PRIVATE SECTOR BANK: CBA (COMMON WEALTH BANK OF AUSTRALIA)
Impact of Privatization
Division of Retail Banking into three units, Personal Banking, Business Banking and Banking Operations (initiated April/May 1993) Enhanced Customer Service Program (including a new customer service computer system) and removal of the majority of processing functions from branches so staff can focus on customer service and sales. Internet site launched on September 1995. Launched CommSec - a low cost telephone based share trading service for the 'Do it Yourself' investor, developing the business to become Australia's leading broker.
31
CASE EXAMPLE OF A SUCCESSFUL MAJORITY OWNED GOVERNMENT BANK: DBS (DEVELOPMENT BANK OF SINGAPORE)
Success Governments Role
Established in 1968 as a DFI Received seed capital from several established banks
in Singapore and diversified into commercial banking 1 year later
Net profit of US$ 1,153 million in 2006 Largest network of branches in Singapore, plus branches in
Hong Kong, Indonesia, China, India, Japan, Korea, Malaysia, Myanmar, the Philippines, Taiwan, Thailand, U.K, the U.S. and the Middle East
The Bank's "AA-" credit rating is among the highest in the AsiaPacific region.
Current government holding of 27.7% DBS operates like a private sector bank in terms of
talent and procedures
32
PUBLIC SECTOR BANKS WILL NEED TO PULL FIVE LEVERS TO COMPETE IN THE EMERGING BANKING LANDSCAPE
1 Rapidly implement IT and operations initiatives Build sales and marketing capabilities Strengthen risk management
Close the technology gap with the private sector banks Restructure operating platforms by centralizing and outsourcing operations Redesign processes to match competition on TATs, productivity, error
rates and cost of operations
Re-focus the efforts of core strengths branch network and staff on sales Convert to a sales and marketing led organization Proactively target emerging mass affluent and affluent segments Strengthen risk management skills to enable Basel II compliance
Risk modeling Review and collections IT support
and infusing specialist skills through external recruiting (e.g., in treasury, cash management) Comprehensive change in mindsets and behavior enable effective play in the process of local consolidation Providing operational freedom in solving the talent issue across levels and wrt performance management will help significantly across all levers
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THANK YOU
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C. Unified regulator
Improve regulations for STCBs, RRBs, MFIs, NBFCs and remove regulatory
arbitrage Move to a coordinated regulator model Separate central bank and regulator roles New unified Financial Services Modernization Act to bring together, under a single umbrella, all aspects of financial services on the lines of legislations in US and UK
D. Corporate governance
RBI to guide Indian banks towards adopting international standards in corporate governance Improve corporate governance primarily by increasing board independence and
accountability Enhance corporate governance norms, Institute penalty for weak corporate governance Ensure independence by appointing directors appointed on the recommendation of a nomination committee based on clearly defined and transparent criteria.
35
B. CREDIT GUARANTEE SCHEMES CAN PROMOTE SOCIAL OBJECTIVES WHILE MINIMISING DISTORTIONS TO THE FINANCIAL SYSTEM
Korea Credit Guarantee Fund Potential credit guarantee structure Government Commercial banks
Credit guarantee corporation Independent board Executive management Guarantee to cover part of the risk Collateral-short but viable, creditworthy SME Features
36
B. A MARKET-BASED SUBSIDY PROGRAM WOULD PROMOTE BANK INTEREST IN LOW INCOME SEGMENTS
Chile government program Ownership: Chilean Social investment fund (FOSIS), Ministry of Planning and Cooperation (MIDEPLAN) Concept: Banks given a fixed amount of money for each loan granted to micro entrepreneur Process: Subsidy budget granted through a bi-annual auction Achievements
37
RBI
+ +
RBI
RBI
NABARD
IRDA RBI
IRDA
SEBI
NHB
38
RBI Internal
FSA RBI Insuran ce Securi ties regulation function of RBI handed over to a separate regulator with legislative sanction Unified body regulates commercial banks, cooperative banks, capital markets, insurance, securities, mutual funds and microfinance institutions
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NHB RBI
IRDA
Banking
SEBI
Reg. of coop.
Accelerate credit bureau and payment infrastructure Support creation of industry utilities for processing e.g., Symcor in Canada Amend banking regulations to enable formation of holding company to own
governments shareholding in PSBs and their other financial service
Address loopholes in SARFAESI to ensure banks get a fair hearing Implement recommendations of Patel Committee for development of primary
and secondary debt market
F. Labor reforms
Push labor reforms, support re-skilling of employees Greater flexibility in surplus labour and freedom to link compensation with
performance
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