HNG DN S DNG DCH V

RT TIN TRN ATM KHNG DNG TH (CHUYN TIN CHO THU BAO DI NG TRN F@ST I- BANK)

1.

Khch hng ng nhp F@st i-Bank, la chn tnh nng Chuyn tin cho thu bao di ng Khch hng cung cp thng tin s thu bao di ng v s tin cn chuyn. Sau khi thc hin giao dch, khch hng s c cp mt m s chuyn tin. Khch hng ti my ATM, nhp m s chuyn tin c cp. Khch hng c yu cu nhp s tin ng k Nu cc thng tin m s chuyn tin, s tin rt l chnh xc, mn hnh ATM yu cu khch hng nhp m s xc thc Tng i Techcombank s gi ti s thu bao khch hng ng k v c m s xc thc cho khch hng.(Tng i TCB s c 3 ln m s xc thc (OTP)) Khch hng nhp m s xc thc va c cp. Nu m s xc thc chnh xc, my ATM s tr tin theo yu cu ca khch hng. Giao dch thnh cng.

2. 3. 4. 5. 6.

7.

8. 9.

A.

HNG DN NG K CHUYN TIN CHO CH THU BAO TRN F@ST I-BANK Ngi dng ng nhp F@st i-Bank

1.

2.

La chn tnh nng Chuyn tin\Cho s thu bao di ng

3.

Ngi dng ng vi iu kin, iu khon ca dch v

4.

Chn ti khon ngun. Nhp s in thoi xc thc & s tin chuyn

5.

Kim tra cc thng tin giao dch v nhn nt Thc hin

6.

Nhp mt khu xc thc giao dch

7.

Mn hnh thng bo giao dch thnh cng v m s chuyn tin

B. HNG DN RT TIN TRN ATM KHNG DNG TH

Bc 1: Nhn vo nt Accept hoc Enter trn bn phm my ATM, s xut hin giao din dch v. Ngi dng chn ngn ng.

Bc 2: Nhp m s Giao dch c cp.

Bc 3: Nhp s tin c rt (l gi tr giao dch thc hin trn F@st i-Bank)

Bc 4: Nhp M xc thc. Tng i Techcombank s thc hin cuc gi ti s thu bao m khch hng ng k cho giao dch thng bo m s xc thc. Khch hng nhp m s xc thc c cp ln mn hnh ATM.

Bc 5: Nu m s xc thc chnh xc, my ATM s nh tin theo yu cu, Giao dch thnh cng.

MT S LU M s chuyn tin c hiu lc trong vng 3 ngy. H thng s t ng hon tin li cho Ch ti khon chuyn sau 3 ngy nu ngi nhn v mt l do no cha rt c tin trong thi gian ny. Trong trng hp my ATM khng c tin rt hoc mnh gi tin trong my khng cho php rt tin th khch hng thc hin li giao dch rt tin ti ATM khc ca Techcombank (m s chuyn tin khng thay i) Trong qu trnh giao dch, mi thc mc v vn pht sinh, Khch hng c th lin h tng i 1800 588 822 hoc CN/PGD c gii p thc mc v h tr tra sot. DVKH/CN/PGD ch tip nhn yu cu tra sot t khch hng Chuyn tin. Trong trng hp khch hng nhp sai 3 lnS tin 3 ln: H thng s kha/lock giao dch trong vng 1 ngy, sang ngy hm sau s t ng Unlock/m kha rt tin bnh thng. Trong trng hp khch hng nhp sai 3 ln M OTP: H thng s kha/lock m giao dch ny. Ngi gi ch c th lm tra sot hoc i 3 ngy sau h thng t ng Revert hon li tin. Gi tr chuyn tin nh nht l 50.000 vnd, v s tin cn chuyn phi l bi s ca 50.000 vnd. Hn mc giao dch l 3,000,000/giao dch, 30.000.000 /ngy.
8

 Ph s dng dch v l 19,800 /giao dch ( bao gm VAT)