Group L2 Chowalloor Jincy Eldrich Rangel

Pre Read Case 11-1: Sri Radha Health Care Systems,Inc Management Communication by James S. ORourke IV & Jaba Mukherjee Gupta

Natraj Pandey Sachin Kamath Veena Wadhwa

PSDM Assignment -Laddering

07-02-2013

Laddering is defined as the process of switching to and fro between different levels of abstraction in order to create ideas

PSDM Assignment -Laddering

07-02-2013

High level of Abstraction that omits all reference to Bessie

Again omits all reference to Bessie Defines what Bessie has in common with the other salable items on the farm Encompasses features that Bessie has in common with the other livestock on the farm Characteristics present in all cows. Excludes features specific to Bessie. Name given to perception defined in level 2. Name merely stands for the object and avoids reference to many of the characteristics of the object

The cow we perceive is not the word , but the object of experience that our nervous system abstracts from the totality of the process cow. Many characteristics of the process cow are left out.

1. The cow known to science consists of atoms ,electrons etc. Characteristics (represented by circles )are infinite at this point. PSDM Assignment -Laddering 07-02-2013 This is the process level .

Define existing idea Ladder up or down depending on the problem at hand Continue the process till a satisfactory result is obtained

PSDM Assignment -Laddering

07-02-2013

Laddering up widens your horizon Laddering down helps focus into specifics Alternating between the generic and the specific helps explore a wide territory

PSDM Assignment -Laddering

07-02-2013

High level of defects Dissatisfied and demoralized employees Inefficient recruitment policies Biased and inefficient superiors Regular Conflicts between employees

PSDM Assignment -Laddering

07-02-2013

Generic

SRI RADHA HEALTHCARE SYSTEMS

Policy Implementation Recruitment Conflict Management Employee Feedback Systems Nepotism Unapproachable Unaware of problems faced in the distribution center

Inability to manage conflicts Irresponsible Lacked credibility Insensitive to need of the organization Inefficient Not co-operative

Specific

PSDM Assignment -Laddering

07-02-2013

Thank You

PSDM Assignment -Laddering

07-02-2013