Roll No.

5 9 57 58 62 65 66 67 68 73 78 79 80 81 82 83 85 86 87 88 89 90 72 B100 B101 B102 B103 B104 B30 B41 B42 B46 B47 B49 B92 B93 B94 B95 B96 B99 84

Area of Project Vishal Mega Mart Mc D Karur Vasuya Bank Fitness Edge Canera Bank ICICI Life insurance Management Block -14 CCD Phagwara Campus Caf Lovely Sweets Campus Easy Day Dashmesh Rastaurant Subway Campus IVY SBS Naggar OBC Campus Wannabuy lifestyle Reliance Fresh jal MORE. (Phagwara) Dell and H.P (SuperDot Computers) Karur Vasuya Bank DSA Deptt. Campus Admission Block SGL Hospital Jal. S.B.I KFC ICICI Bank Phawara Secutiry Deptt.of Campus Food Court Campus Haweli Campus Hospital S.B.O.P Campus Post office Campus Matrix campus P.N.B Civil Lines Big Bazzar Pizza Hut Jalandhar K-4 Restarant Jalandhar Food Court Campus girls hostel Central Store B.O.I Campus

Group No. Name 1 Sonam Vij Ritabh Ambar Paarminder Kaur Baljinder 2 Ramndeep Singh Harkirat Singh Jatinder Singh Rohit Arora Anuj Kumar 3 Richa Sonam Bansal Jaspinder Praveen 4 Sudhir Manpreet Harminder Neeraj Anuj Giri

Case Amarican Airlines

Back in Fashion

Process Completnes Stratgy for alining the service sysetem with customer needs

Zero Defection in Quality

D.O.P 9/2/2013

9/2/2013

16/02/2013

16/02/2013

Group No. 1

Name Khalid Suman Sumit Archit Praveen Ishan Rajeshwar Jaspinder Prashant Kevin Privce Sandeep Gurpreet Varun Kakkar Shiviani Gagandeep Shalini Parminder Ankush Ankit Parneet Fariha

Case Amarican Airlines

D.O.P 8/2/2013

Back in Fashion

8/2/2013

Process Completnes Stratgy for alining the service sysetem with customer needs 15/02/2013

Zero Defection in Quality

15/02/2013

To move or not move

22/02/2013