The relationships between organizational culture, total quality management pract ices and operational performance In summary, the

two objectives of the study are: (1) to examine the association between organizational cultural factors with the extent of use of TQM practices in Australian manufacturing and service organizations; and (2) to examine the association between the use of TQM practices and operational performance in Australian manufacturing and service organizations. The association between organizational culture and TQM H1a. The organizational cultural dimension outcome orientation will be positivel y related to the extent of use of TQM practices.