Hubli Retention

JANUARY 2013

Churn Infra

Dist

<=30
Days

>
30Reacti
vated

Total

React

Closing

No
Agenc
y

Closing

Belgaum

5121

2953

2168

57.66

21560 1713

19847

7.95

26681

4666

22015

17.49

Bellary

3382

1827

1555

54.02

16549

975

15574

5.89

19931

2802

17129

14.06

Dharwad

1077

548

529

50.88

9006

367

8639

4.08

10083

915

9168

9.07

Gadag

1098

546

552

49.73

5182

328

4854

6.33

6280

874

5406

13.92

Koppal

1890

1002

888

53.02

9075

523

8552

5.76

10965

1525

9440

13.91

Arun

12568

6876

5692

54.71

61372 3906

57466

6.36

73940

10782

63158

14.58

> 30 > 30
DAYS DAYS Closing

New
Agency

Jan Target Vs Achievement On Backlog &

Prospective
District

Backlog Reconnection

Prospective Reconnection

Base

Close

React

Base

Close

React

Belgaum

26681

4666

22015

17.49

23390

4967

18423

78.76443

Bellary

19931

2802

17129

14.06

14909

3052

11857

79.52914

Dharward

10083

915

9168

9.07

5378

982

4396

81.74042

Gadag

6280

874

5406

13.92

4216

957

3259

77.30076

Koppal

10965

1525

9440

13.91

7169

1663

5506

76.8029

Arun

73940

10782

63158

14.58

55062

11621

43441

78.8947

Prospective Re-Connection
District

NOV-12

DEC-12

JAN-13

Base

Close

React

Base

Close

React

Base

Close

React

Belgaum

23818

6050

17768

74.60

22347

5116

17231

77.11

23390

4967

18423

78.76

Bellary

15511

3687

11824

76.23

14768

3361

11407

77.24

14909

3052

11857

79.53

Dharward

5432

1219

4213

77.56

5181

1077

4104

79.21

5378

982

4396

81.74

Gadag

4417

1201

3216

72.81

4208

1096

3112

73.95

4216

957

3259

77.30

Koppal

7621

2051

5570

73.09

7235

1846

5389

74.49

7169

1663

5506

76.80

Arun

56799

14208

42591

74.99

53739

12496

41243

76.75

55062

11621

43441

78.89

Backlog Re-Connection
NOV-12

District
Base

DEC-12

JAN-13

Close

React

Base

Close

React

Base

Close

React

Belgaum

25160 20261

4899

19.47

26259

21457

4802

18.29

26681

4666

22015 17.49

Bellary

18339 15491

2848

15.53

19150

16519

2631

13.74

19931

2802

17129 14.06

Dharward

9767

8680

1087

11.13

9888

8960

928

9.39

10083

915

9168

9.07

Gadag

5789

4818

971

16.77

6007

5162

845

14.07

6280

874

5406

13.92

Koppal

10174

8553

1621

15.93

10592

9062

1530

14.44

10965

1525

9440

13.91

16.50

71896 61160 10736

14.93

73940 10782 63158 14.58

Arun

69229 57803 11426

Key Initatives
PD Was Given to the distributors for the tele-calling and was closely
chased by CSE & ASEs.
Focus on converting the LDR by incentivizing the dealers

Support Required
Focus on Converting 1 month customers to 2 and 3 months.
Frequency of the SMS & VMS to be increased on Saturday & Mondays.

The End