HNG DN S DNG VCB iB@nking CHO KHCH HNG C NHN

HNG DN S DNG DCH V NGN HNG IN T (VCB IB@NKING) (Dnh cho Khch hng c nhn)

HNG DN S DNG VCB iB@nking CHO KHCH HNG C NHN

Ni dung
Truy cp chng trnh VCB-iB@nking: ti a ch www.vietcombank.com.vn......................................................... 3 ng nhp VCB-iB@nking........................................................................................................................................ 4 Trang ch/ B cc trang: ............................................................................................................................................ 5 Truy vn thng tin ti khon....................................................................................................................................... 6 Thanh ton ................................................................................................................................................................ 12 Qun l th ............................................................................................................................................................... 25 Tin gi trc tuyn ................................................................................................................................................... 29 M ti khon............................................................................................................................................................. 29 Tt ton ti khon ..................................................................................................................................................... 30 ng k s dng dch v .......................................................................................................................................... 31 H tr ....................................................................................................................................................................... 36

HNG DN S DNG VCB iB@nking CHO KHCH HNG C NHN

Truy cp chng trnh VCB-iB@nking: ti a ch www.vietcombank.com.vn

HNG DN S DNG VCB iB@nking CHO KHCH HNG C NHN

ng nhp VCB-iB@nking
ng nhp ng nhp Qu khch cn cung cp thng tin: Tn truy cp: c in trn bn ng k s dng dch v ca qu khch Mt khu truy cp: c gi vo a ch email qu khch ng k vi ngn hng M s xc nhn: hin th trn mn hnh ng nhp Qun mt khu Trong trng hp Qun mt khu, Qu khch cn n quy giao dch ca Vietcombank ngh cp li Ch Nu Qu khch cn s h tr t Vietcombank trong qu trnh s dng dch v, Qu khch vui lng lin h vi Trung tm dch v khch hng (VCC) theo s in thoi: 1900545413 hoc 04.38243524/ 04.38245716 hoc cc chi nhnh Vietcombank gn nht

HNG DN S DNG VCB iB@nking CHO KHCH HNG C NHN

Trang ch/ B cc trang:

B cc trang A Truy vn thng tin Truy xut nhanh cc thng tin ti khon, th B Thanh ton Thc hin cc giao dch thanh ton v qun l cc lnh thanh ton thc hin trn VCB-iB@nking. C Ni dung Hin th cc thng tin tng ng theo tng loi giao dch. D Qun l th Thc hin cc dch v tin ch qun l th tn dng v th ghi n. E Tin gi trc tuyn Thc hin giao dch gi tit kim trc tuyn thng qua ti khon thanh ton v t tt ton khi c nhu cu F ng k s dng dch v Thc hin ng k cc dch v tin ch gia tng khc c VCB cung cp. G H tr: Thc hin giao dch i mt khu, xem hng dn s dng hoc in li mn hnh giao dch.

HNG DN S DNG VCB iB@nking CHO KHCH HNG C NHN

Truy vn thng tin ti khon

Danh sch ti khon

Hin th danh sch cc ti khon ca Qu khch, bao gm: Ti khon tin gi khng k hn Ti khon tit kim khng k hn Ti khon tin gi c k hn Ti khon vay

HNG DN S DNG VCB iB@nking CHO KHCH HNG C NHN

Truy vn thng tin ti khon

Chi tit giao dch Qu khch xem thng tin chi tit ca ti khon bng cch la chn ti khon trn mn hnh Sao k ti khon Qu khch la chn khong thi gian ly sao k: T ngy n ngy (ti cui mn hnh) Qu khch lu : Chng trnh ch cung cp sao k giao dch ca 03 thng gn nht. Trng hp Qu khch mun ly sao k ti khon trong khong thi gian lu hn, Qu khch vui lng lin h chi nhnh Vietcombank ni m ti khon c h tr.

HNG DN S DNG VCB iB@nking CHO KHCH HNG C NHN

Truy vn thng tin Th

Danh sch Th

Hin th danh sch cc ti khon th ca Qu khch, bao gm: Th tn dng Th ghi n Thng tin th

Qu khch chn mt th cn xem thng tin trong Danh sch th. xem thng tin ca cc th khc, Qu khch chn mt th khc trong danh sch v chn Chi tit

HNG DN S DNG VCB iB@nking CHO KHCH HNG C NHN

Truy vn thng tin Th

Sao k th: Hin th sao k ca th theo cc k sao k Qu khch chn s th, k sao k cn xem v chn Xem sao k. xem thng tin ca cc th khc hoc k sao k khc, Qu khch chn li s th v k sao k khc trong danh sch v chn Xem sao k

Giao dch ch sao k: Hin th cc giao dch chi tiu ca th, c h thng x l v s th hin trn k sao k tip theo Qu khch chn s th cn xem v chn Xem cc giao dch. xem thng tin giao dch ca cc th khc,Qu khch chn li s th khc trong danh sch v chn Xem cc giao dch Giao dch ch x l: Hin th cc giao dch va thc hin, giao dch ny tm thi s c khoanh gi vo hn mc th ca khch hng v ang ch h thng x l.

HNG DN S DNG VCB iB@nking CHO KHCH HNG C NHN

Ln u tin Qu khch s dng dch v thanh ton VCB-iB@nking

1. ng k s in thoi nhn OTP

Qu khch chn menu ng k s in thoi nhn OTP thit lp s in thoi s nhn m giao dch c gi t Vietcombank La chn s in thoi nhn OTP t danh sch Nhp li dy s hin th v la chn Xc nhn h thng gi m giao dch n s in thoi ng k ca Qu khch Nhp M giao dch, tch chn cam kt v chn Chp nhn hon tt giao dch

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HNG DN S DNG VCB iB@nking CHO KHCH HNG C NHN

Ln u tin Qu khch s dng dch v thanh ton VCB-iB@nking

2. Thit lp hn mc chuyn khon Qu khch chn menu Thay i hn mc chuyn khon thit lp s tin ti a c chuyn i trong ngy Tch chn mt hn mc chuyn khon trong ngy Tch chn xc nhn v cam kt tun th Hp ng s dng dch v Ngn hng in t ca Ngn hng TMCP Vietcombank. Qu khch la chn Xc nhn thit lp hn mc. Nhp li dy s hin th v la chn Xc nhn h thng gi m giao dch n in thoi ca Qu khch Nhp M giao dch v chn ng k hon tt giao dch

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HNG DN S DNG VCB iB@nking CHO KHCH HNG C NHN

Thanh ton
1. Cc chc nng

Cc giao dich thanh ton: la chn giao dch thanh ton cn thc hin Chuyn khon Thanh ton th tn dng Chuyn tin qua th Thanh ton ha n Dch v ti chnh Np tin in t Np thu ni a .

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HNG DN S DNG VCB iB@nking CHO KHCH HNG C NHN

Thanh ton
2. Chuyn khon Chuyn khon cho ngi hng ti Ngn hng Vietcombank Qu khch chn menu Lp lnh v chn loi giao dch Ngi hng ti Ngn hng VCB Qu khch in y thng tin trn form chuyn khon v chn Xc nhn Nhp li dy s hin th v la chn Chp nhn h thng gi m giao dch n in thoi ca Qu khch Nhp M giao dch v chn Chuyn khon hon tt giao dch Qu khch lu : o o Ti khon trch n: khng p dng cho ti khon ng ch s hu Ti khon ghi c: Khng p dng cho cc ti khon sau Ti khon ca t chc tn dng Ti khon ngoi t Ti khon ca ngi nc ngoi khng c tr o Qu khch s nhn c chng t ca giao dch thanh ton chuyn khon hin th trn mn hnh v gi vo a ch email ng k

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HNG DN S DNG VCB iB@nking CHO KHCH HNG C NHN

Thanh ton
Chuyn khon cho ngi hng nhn ti VCB bng CMND Qu khch chn menu Lp lnh v chn loi giao dch Ngi hng nhn bng CMND ti VCB Qu khch in y thng tin trn form chuyn khon v chn Xc nhn Nhp li dy s hin th v la chn Chp nhn h thng gi m giao dch n in thoi ca Qu khch Nhp M giao dch v chn Chuyn khon hon tt giao dch Qu khch lu : o Ngi hng mang theo CMND/H chiu nhn tin ti cc im giao dch bt k ca VCB trn ton quc

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HNG DN S DNG VCB iB@nking CHO KHCH HNG C NHN

Thanh ton
Chuyn khon cho ngi hng nhn ti Ngn hng khc ti Vit Nam Qu khch chn menu Lp lnh v chn loi giao dch Ngi hng ti Ngn hng khc ti Vit Nam Qu khch in y thng tin trn form chuyn khon v chn Xc nhn Nhp li dy s hin th v la chn Chp nhn h thng gi m giao dch n in thoi ca Qu khch Nhp M giao dch v chn Chuyn khon hon tt giao dch Qu khch lu : o Thi gian cp nht giao dch o Cc giao dch thc hin trc 14h30 s c x l ngay trong ngy Sau thi im ny, cc giao dch s c x l vo ngy lm vic k tip

Qu khch s nhn c chng t ca giao dch thanh ton chuyn khon hin th trn mn hnh.

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HNG DN S DNG VCB iB@nking CHO KHCH HNG C NHN

Thanh ton
In chng t giao dch Qu khch c th in chng t ca tt c cc giao dch thc hin trn VCB-iB@nking ti menu Trng thi lnh Qu khch ch in c chng t giao dch trong vng 10 ngy k t ngy VCB x l lnh giao dch. Trng hp cn in cc chng t c hn, Qu khch vui lng lin h chi nhnh Vietcombank ni m ti khon c h tr Loi chng t giao dch cung cp i vi giao dch chuyn khon thng thng: qu khch in c chng t hch ton c y thng tin. i vi giao dch np thu ni a: ngoi chng t hch ton ti ngn hng, qu khch c th in Giy np tin vo NSNN theo ng mu ca KBNN quy nh

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HNG DN S DNG VCB iB@nking CHO KHCH HNG C NHN

Thanh ton
Cc trng thi lnh giao dch Qu khch truy cp menu: Trng thi giao dch kim tra tnh trng cc lnh giao dch Thnh cng: Lnh c duyt, hon tt chuyn tin Ch x l: Lnh ang c VCB x l Khng thnh cng: Lnh chuyn tin ca Qu khch khng thnh cng ang cp nht trng thi giao dch: H thng khng hin th c kt qu giao dch. Trong trng hp ny, Qu khch vui lng lin h vi Trung tm dch v khch hng (VCC theo s in thoai 1900545413 hoc chi nhnh gn nht c h tr) Qu khch lu : o o Qu khch ch truy vn c cc lnh trong vng 10 ngy. Qu khch nn gi chng t ca giao dch thanh ton chuyn khon s dng trong trng hp cn tra sot vi Vietcombank

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HNG DN S DNG VCB iB@nking CHO KHCH HNG C NHN

Thanh ton
3. Thanh ton th tn dng Qy khch chn menu Thanh ton th tn dng thc hin thanh ton cc khon chi tiu pht sinh trn th tn dng S tin thanh ton S tin ti thiu: l s tin ti thiu cn thanh ton khng b tnh ph pht chm tr S tin sao k: l s tin chi tiu ang n Ngn hng th hin trn bn sao k thng gi cho Qu khch S tin d n: l s tin chi tiu ang n ngn hng bao gm s tin sao k cng vi s tin ch sao k S tin khc: l s tin do Qu khch t nhp (ti a khng qu s d sao k hoc s d n) Phm vi thanh ton Tng s tin ti a m Qu khch c thanh ton trc sao k cho 01 ti khon th trong 01 k sao k trn cc knh thanh ton l 500 triu VND S tin thanh ton ti a khng qu s tin d n Trong trng hp sao k ca Qu khch c s tin c hon tr ln hn s tin chi tiu, nu Qu khch mun rt s tin ny xin mi n quy giao dch ca Ngn hng thc hin giao dch

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HNG DN S DNG VCB iB@nking CHO KHCH HNG C NHN

Thanh ton
Quy trnh thanh ton th tn dng Qu khch in y thng tin trn form thanh ton v chn Xc nhn Nhp li dy s hin th v la chn Xc nhn h thng gi m giao dch n in thoi ca Qu khch Nhp M giao dch v chn Chuyn khon hon tt giao dch Qu khch lu : o Thi gian cp nht giao dch Cc giao dch thc hin trc 17h00 s c cp nht vo h thng trong cng ngy Sau thi im ny, cc giao dch s c cp nht vo ngy k tip

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HNG DN S DNG VCB iB@nking CHO KHCH HNG C NHN

Thanh ton
4. Chuyn tin qua th Chuyn tin qua th Qy khch chn menu Chuyn tin qua th thc hin chuyn tin cho mt th khc trong h thng th lin kt vi Vietcombank Qu khch in y thng tin trn form chuyn tin qua th v chn Xc nhn Nhp li dy s hin th v la chn Xc nhn h thng gi m giao dch n in thoi ca Qu khch Nhp M giao dch v chn Chuyn khon hon tt giao dch Qu khch lu : o o Ti khon trch n: khng p dng cho ti khon ng s hu S th chuyn tin n: p dng cho cc th ca cc Ngn hng theo quy nh vo tng thi k

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HNG DN S DNG VCB iB@nking CHO KHCH HNG C NHN

Thanh ton
5. Thanh ton ha n

Qy khch chn menu Thanh ton ha n thc hin thanh ton ha n vi cc nh cung cp dch v c hp tc vi Vietcombank
Qu khch in y thng tin trn form thanh ton v chn Xc nhn Nhp li dy s hin th v la chn Xc nhn h thng gi m giao dch n in thoi ca Qu khch Nhp M giao dch v chn Chuyn khon hon tt giao dch

6. Dch v ti chnh

Qy khch chn menu Dch v ti chnh thc hin thanh ton vi cc n v c hp tc vi Vietcombank nh chuyn tin u t chng khon, thanh ton tin gc v li vay, ng ph bo him hoc cc ni dung thanh ton khc.
Qu khch in y thng tin trn form thanh ton v chn Xc nhn Nhp li dy s hin th v la chn Xc nhn h thng gi m giao dch n in thoi ca Qu khch Nhp M giao dch v chn Chuyn khon hon tt giao dch

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HNG DN S DNG VCB iB@nking CHO KHCH HNG C NHN

Thanh ton
7. Np thu ni a Cc hnh thc np thu T np: Np thu cho chnh Qu khch (chng trnh t ng ly m s thu m Qu khch ng k vi VCB) Np thay: Qu khch c th np thay cho ngi khc (Qu khch nhp m s thu bt k cn np) Mn hnh thanh ton 1 - Thng tin thu: Thng tin do Tng cc thu tr v. Trng hp khng c thng tin tr v, Qu khch nhp thng tin thu thc hin thanh ton 2 - Thng tin thu phi np: Tng cc thu tr v thng tin cc ni dung kinh t v s tin tng ng. Trong trng hp khng c thng tin, Qu khch t nhp thm thng tin thu cn np thc hin thanh ton. 3 - Thng tin thu np thm: Qu khch nhp b sung thm ni dung kinh t cn np thu thm ngoi thng tin Tng cc thu tr v Quy trnh thanh ton: Nhp thng tin T khai thu ni a v la chn cc ni dung kinh t mun np Thc hin thanh ton qua cc bc tng t vi quy trnh Chuyn khon ( cp ti mc 2) 22

HNG DN S DNG VCB iB@nking CHO KHCH HNG C NHN

Thanh ton
8. Np tin in t

Qy khch chn menu Np tin in t thc hin mt s giao dch np tin in t vo cc v in t/ti khon tin o/ th tr trc ca cc cng ty cung cp dch v thanh ton trc tuyn(OnePay, VTC, VietPay)
Qu khch in y thng tin trn form thanh ton v chn Xc nhn Nhp li dy s hin th v la chn Xc nhn h thng gi m giao dch n in thoi ca Qu khch Nhp M giao dch v chn Chuyn khon hon tt giao dch

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HNG DN S DNG VCB iB@nking CHO KHCH HNG C NHN

Qun l th
1. Th tn dng Qun l th tn dng: la chn cc dch v qun l sau Thay i hn mc ngy Kha th tn dng M kha th ng k s dng th trn Internet Hy ng k s dng th trn Internet

Thay i hn mc ngy Qu khch in y thng tin trn form thay i hn mc ngy v chn Xc nhn Chn Hn mc ngy mi, tch vo cam kt v chn Xc nhn h thng gi m giao dch n in thoi ca Qu khch Nhp M giao dch v chn Xc nhn hon tt giao dch Qu khch lu : o Nu hn mc chi tiu/rt tin mt trong ngy m Qu khch la chn ln hn hn mc tn dng cn li hin ti ca th, Qu khch s ch c s dng trong phm vi hn mc th cn li ca mnh. 24

HNG DN S DNG VCB iB@nking CHO KHCH HNG C NHN

Qun l th
Kha th tn dng Qu khch chn menu Th tn dng v chn Kha th Tch vo cam kt v nhn nt Xc nhn thc hin kha.

M kha th tn dng Qu khch chn th cn m kha, tch vo cam kt v chn Xc nhn Nhp li dy s hin th v la chn Xc nhn h thng gi m giao dch n in thoi ca Qu khch Nhp M giao dch v chn Xc nhn hon tt m kha th Qu khch lu : o Ch cho php m th do khch hng t kha hoc yu cu kha tm thi trc tip vi chi nhnh/VCC.

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HNG DN S DNG VCB iB@nking CHO KHCH HNG C NHN

Qun l th
ng k s dng th trn Internet Qu khch chn th cn ng k s dng, tch vo cam kt v chn Xc nhn Nhp li dy s hin th v la chn Xc nhn h thng gi m giao dch n in thoi ca Qu khch Nhp M giao dch v chn Xc nhn hon tt ng k Qu khch lu : o Ch thc hin c i vi th Visa, MasterCard, JCB ang hot ng.

Hy ng k s dng th trn Internet Qu khch chn th cn hy s dng, tch vo cam kt v chn Xc nhn Nhp li dy s hin th v la chn Xc nhn h thng gi m giao dch n in thoi ca Qu khch Nhp M giao dch v chn Xc nhn hon tt giao dch hy Qu khch lu : o Ch thc hin c i vi th ang ci t s dng trn Internet.

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HNG DN S DNG VCB iB@nking CHO KHCH HNG C NHN

Qun l th
2. Th ghi n Qun l th ghi n: la chn cc dch v qun l sau Kha th M kha th Thay i ti khon

Kha th ghi n Qu khch chn menu Th ghi n v chn Kha th Tch vo cam kt v nhn nt Xc nhn thc hin kha.

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HNG DN S DNG VCB iB@nking CHO KHCH HNG C NHN

Qun l th
M kha th ghi n Qu khch chn th cn m kha, tch vo cam kt v chn Xc nhn Nhp li dy s hin th v la chn Xc nhn h thng gi m giao dch n in thoi ca Qu khch Nhp M giao dch v chn Xc nhn hon tt m kha th Qu khch lu : o Ch cho php m th do khch hng t kha hoc yu cu kha tm thi trc tip vi chi nhnh/VCC.

Thay i ti khon Qu khch chn th v chn ti khon mi cn thay i Tch vo cam kt v chn Xc nhn Nhp li dy s hin th v la chn Xc nhn h thng gi m giao dch n in thoi ca Qu khch Nhp M giao dch v chn Xc nhn hon tt giao dch thay i Qu khch lu : o Ch cho php thay i TK i vi Primary A/C v thay i bng cc TK ca cng 1 CIF, Loi TK USD/VND.

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HNG DN S DNG VCB iB@nking CHO KHCH HNG C NHN

Tin gi trc tuyn

M ti khon

Qy khch chn menu M ti khon thc hin chuyn tin t ti khon gi thanh ton khng k hn (DD) sang ti khon Tin gi trc tuyn vo ngy m mi
Qu khch in y thng tin trn form tin gi trc tuyn Chng trnh kim tra thng tin trong lnh m ti khon ca Qu khch v hin th thng tin y v giao dch Nhp li dy s hin th v la chn Chp nhn h thng gi m giao dch n in thoi ca Qu khch Nhp M giao dch v chn M ti khon hon tt giao dch Qu khch lu : o o Qu khch s nhn c ha n ca giao dch hin th trn mn hnh v gi vo a ch email Qu khch nn gi ha n ca giao dch s dng trong trng hp cn tra sot vi Vietcombank

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HNG DN S DNG VCB iB@nking CHO KHCH HNG C NHN

Tin gi trc tuyn

Tt ton ti khon

Qy khch chn menu Tt ton ti khon thc hin chuyn ton b gc, li sang ti khon tin gi thanh ton khng k hn
Qu khch in y thng tin trn form tt ton Chng trnh kim tra thng tin trong lnh thanh ton ca Qu khch v hin th thng tin y v giao dch Nhp li dy s hin th v la chn Chp nhn h thng gi m giao dch n in thoi ca Qu khch Nhp M giao dch v chn Tt ton ti khon hon tt giao dch Qu khch lu : o o Qu khch s nhn c ha n ca giao dch hin th trn mn hnh v gi vo a ch email Qu khch nn gi ha n ca giao dch s dng trong trng hp cn tra sot vi Vietcombank

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HNG DN S DNG VCB iB@nking CHO KHCH HNG C NHN

ng k s dng dch v
1. Mobile BankPlus ng k s dng Qu khch chn menu Mobile BankPlus v chn ng k s dng dch v Qu khch in y thng tin trn form ng k v chn xc nhn Nhp li dy s hin th v la chn Xc nhn h thng gi m giao dch n in thoi ca Qu khch Nhp M giao dch v chn ng k hon tt giao dch Kha dch v Qu khch chn menu Mobile BankPlus v chn Kha dch v Tch vo cam kt v nhn nt Xc nhn thc hin kha. M li dch v Qu khch chn menu Mobile BankPlus v chn M li dch v Qu khch in y thng tin trn form ng k v chn xc nhn Nhp li dy s hin th v la chn Xc nhn h thng gi m giao dch n in thoi ca Qu khch Nhp M giao dch v chn ng k hon tt giao dch 31

HNG DN S DNG VCB iB@nking CHO KHCH HNG C NHN

ng k s dng dch v
i Pin Qu khch chn menu Mobile BankPlus v chn i Pin Nhp li dy s hin th v la chn Xc nhn h thng gi m giao dch n in thoi ca Qu khch Nhp M giao dch v chn ng k hon tt giao dch i s TK mc nh Qu khch chn menu Mobile BankPlus v chn i s TK mc nh Chn s ti khon mc nh cn i v nhn nt Xc nhn khi to giao dch. Nhp li dy s hin th v la chn Xc nhn h thng gi m giao dch n in thoi ca Qu khch Nhp M giao dch v chn ng k hon tt giao dch Hy dch v Qu khch chn menu Mobile BankPlus v chn Hy dch v Nhp m xc nhn v nhn nt Xc nhn khi to giao dch. Nhp M giao dch v chn ng k hon tt giao dch

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HNG DN S DNG VCB iB@nking CHO KHCH HNG C NHN

ng k s dng dch v
2. SMS Banking ng k s dng Qu khch vui lng ng k s dng dch v VCB SMS-Banking ti quy giao dch hoc my ATM ca Vietcombank! Thay i s ti khon Giao dch cho php Qu khch thay i ti khon mc nh gn vi in thoi trong SMS Banking Qu khch chn menu SMS Banking v chn Thay i s ti khon Chn s ti khon mc nh khc, tch vo cam kt, v nhn nt Xc nhn hon tt vic thay i. Thay i s in thoi Qu khch chn menu SMS Banking v chn Thay i s in thoi Nhp s in thoi mi, nhp dy s xc nhn v nhn nt Xc nhn thc hin thay i Nhp M giao dch v chn ng k hon tt giao dch

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HNG DN S DNG VCB iB@nking CHO KHCH HNG C NHN

ng k s dng dch v
Tm ngng s dng Qu khch chn menu SMS Banking v chn Tm ngng s dng Tch vo cam kt v nhn nt Chp nhn hon tt vic tm ngng s dng ng k s dng li Qu khch chn menu SMS Banking v chn ng k s dng li Tch vo cam kt v nhn nt Chp nhn hon tt vic ng k s dng li

3. Phone Banking ng k s dng Qu khch vui lng ng k s dng dch v VCB Phone Banking ti quy giao dch!

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HNG DN S DNG VCB iB@nking CHO KHCH HNG C NHN

ng k s dng dch v
4. V in t ng k s dng Qu khch chn V in t v chn ng k s dng mi Qu khch in y thng tin trn form ng k Nhp li dy s hin th v la chn Xc nhn h thng gi m giao dch n in thoi ca Qu khch Nhp M giao dch v chn ng k hon tt giao dch

Ngng s dng Qu khch chn menu V in t v chn Ngng s dng Tch vo cam kt v nhn nt Xc nhn thc hin ngng s dng. Nhp M giao dch v chn ng k hon tt giao dch

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HNG DN S DNG VCB iB@nking CHO KHCH HNG C NHN

5. Nhn sao k TK qua email Qu khch ng k cc loi ti khon nhn sao k v ngn ng th hin trong sao k Cc loi ti khon nhn sao k Ti khon thanh ton Ti khon tit kim khng k hn Ti khon vay Ngn ng Ting Vit Ting Anh

H tr
i mt khu Qu khch chn menu i mt khu Qu khch nhp mt khu hin ti v mt khu mi Nhp li dy s hin th v la chn Chp nhn hon thnh vic thay i mt khu

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HNG DN S DNG VCB iB@nking CHO KHCH HNG C NHN

Nu Qu khch cn s h tr t Vietcombank trong qu trnh s dng dch v VCB-iB@nking, Qu khch vui lng lin h vi Trung tm dch v khch hng (Vietcombank Contact Center) theo s in thoi 1900545413 hoc 04.38243524/04.38245716 hoc chi nhnh Vietcombank.

Vietcombank xin cm n Qu khch la chn v s dng Dch v ca chng ti!

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